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# 261999 28-Dec-2019 22:27
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Hi All,

 

I've just switched my mums sim card in her iphone 5 from spark to vodafone. The phone tells me that it is sim locked but Spark insist that they have never locked any of the iphones.

 

What I thought should be a straight forward operation is turning into a mission. I've done extensive googling and reset the phone back to factory settings (due to a missed update). The phone also tells me it needs to be activated but won't let me do it either via wifi or tethered as the sim card isn't valid.

 

Any thoughts?

 

 

 

Cheers,

 

Chris


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  # 2382317 28-Dec-2019 22:38
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Is the phone new or second hand?




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  # 2382319 28-Dec-2019 22:41
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@cep32 Where was the iPhone purchased from brand new? If purchased second hand this might be a problem


 
 
 
 




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  # 2382348 29-Dec-2019 08:42
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It was a refurbished one from the oneday website bought ages ago. She has been using it with a Spark sim for at least the last 5 years with no problems. It's only when we have come to switch to a vodafone sim that it has become a problem.


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  # 2382351 29-Dec-2019 08:46
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As SparkNZ has confirmed they do not SIM lock iPhones but this handset has zero to do with Spark or Vodafone

You need to speak to place of purchase

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  # 2382355 29-Dec-2019 09:01
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cep32:

It was a refurbished one from the oneday website bought ages ago. She has been using it with a Spark sim for at least the last 5 years with no problems. It's only when we have come to switch to a vodafone sim that it has become a problem.



You need to return it to one day. You won't get it to work. It's probably a locked phone from another country. There was a thread a few years ago about the exact same issue with one day phones. Can't remember what the reason was.




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  # 2382402 29-Dec-2019 11:16
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Is the phone saying the new SIM is “not valid” or is it displaying “Locked SIM” in the top left corner and prompting for a PIN?




 


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  # 2382492 29-Dec-2019 14:05
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If you call AppleCare and give them the serial number they should be able to tell you if it is carrier locked and what carrier it is locked to.






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