Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

43 posts


#42381 3-Oct-2009 12:35
Send private message

Hey Guys.

Just under two weeks ago I made the tough decision to go from an E71 to an iPhone 3GS White 16gb.  A few days after having it, it developed hairline cracks all around the edges.  I took it back to DSE who sent it to MFR and replaced it, which I expect is a refurb.  The thing that bugs me, if there is a small scuff mark on one of the bottom corners, almost like it has been dropped, but the white plastic is perfect as though it has been replaced.  I can kinda get past this, but I'm sure the vibrate seems a little noisier too.  Is this some crusty unit thats just had a new back plate put on? I mean my iphone was brand new except for the cracks, how far does a refurb go, eg same old battery etc?

Create new topic
4366 posts

Uber Geek

Lifetime subscriber

  #260791 3-Oct-2009 12:38
Send private message

Every single iPod is replaced with a refurbished unit. They do not repair yours, hence why their turn around times are usually so fast.

194 posts

Master Geek

  #260802 3-Oct-2009 13:13
Send private message

I agree, that's annoying. If your forking out that much money for a phone, then you should expect quality. Those hairline cracks are an acknowledged defect by Apple. If that replacement you got is not up to standard, go back and tell them. They should listen.


4532 posts

Uber Geek


  #260804 3-Oct-2009 13:21
Send private message

I can appreciate the benefits of this practice in terms of service turnaround times, but I think the ethics here are highly questionable. Your device was two weeks old but for all you know the refurbished unit that you have ended up with might be, or at least have components which have had much more than two weeks of usage.

If I were in your position I would approach the repair agent in a non confrontational manner and make some enquiries as to the history of the unit that you have ended up with. If they're not able to provide you with any comfort then I would be demanding a more satisfactory resolution.

43 posts


  #261387 5-Oct-2009 19:19
Send private message

yeah, thats exactly how I feel, my unit was less than two weeks old, and who knows about this thing. I have contacted them via email the other day, when I'm back in Auckland I will visit them if they arent in touch by then.

43 posts


  #262871 9-Oct-2009 18:33
Send private message

Update: They replaced the replacement, which at least doesnt have the scuff marks of the last one, or the misaligned case at the bottom, but it is beginning to develop cracks near one of the bottom screws!

This sucks! I may as well have kept my first one, at least I knew it was completely new!

4366 posts

Uber Geek

Lifetime subscriber

  #262878 9-Oct-2009 18:49
Send private message

I would approach DSE, and ask them to resolve it in a manner that they would personally be happy with. Be polite, but firm.

Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05

Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05

School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10

Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01

Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36

Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24

Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26

New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25

N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22

Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42

Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45

Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30

JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59

Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34

NZ Police releases public app
Posted 8-Jan-2020 11:43

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.