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32 posts

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Topic # 57182 4-Feb-2010 21:57
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Three times in the past week, my iPhone 3GS has died on me. The first time, it died while idle in my pocket. The second time, it died while idle in my pocket. This last time, it died while playing music in my pocket. Before it crapped itself, it made a static-like sound, like something short circuited. Each time it had about 40%-60% battery life. Was nowhere near flat. I thought it may have been an overheating issue since it was in my pocket while I was walking, but it felt quite cool to the touch after I took it out of its case.
The first time, I was able to restore it quite easily on my friend's computer. (I was at his house when it went.) It managed to turn itself on after being plugged in, so I went about my business and went home. By the time I got home, I found that it had gone off again. This time, it was a lot trickier to get into recovery mode. Eventually, four-and-a-half hours later/3 a.m., I got it into recovery mode and restored the whole thing. This latest bricking, almost a full week later, is giving me trouble again. I'm doing the whole 'hold the home button down while plugging in the cable' thing, but it's not working. Just stays on its dead blank screen. No Apple logo. No plug into iTunes icon. Just death. My iMac doesn't recognise it as being connected either.
Is there some method I'm missing? I've tried different power button/home button combos.


This latest bricking has convinced me to send it back to Apple and get it fixed/replaced/whatever they do. Until then, I still need a phone. 
It's never been jailbroken. The first two times, it was on 3.1.2. I updated this morning, so now it's on 3.1.3.


Sorry about the long winded post. I'm at the end of my tether right now. Seriously would consider smashing it if it didn't cost me my soul. Any advice besides sending it back or smashing it is welcome.

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  Reply # 296226 4-Feb-2010 22:01
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Smash it and then send it back?




Really though, I'd give apple a call on 0800 My Apple and see what they say. Sometimes they're nice enough to courier you a new phone with a return bag for your old one Smile




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  Reply # 296234 4-Feb-2010 22:22
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Thanks for that.
I'm planning on calling them in the morning. Was just hoping there was some sort of quick fix I could use for tonight.
I absolutely hate myself for being so dependent on my phone.

 
 
 
 


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  Reply # 296236 4-Feb-2010 22:24
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You're not the only one who is dependent on their phone, I'm sure there are many on Geekzone!




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  Reply # 296237 4-Feb-2010 22:30
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Sign of the times I guess.
I'm also working with the theory that Steve Jobs hacked my phone and killed it from the inside to force me into buying an iPad. There's no coincidence that it died the same day that it was announced.



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  Reply # 296349 5-Feb-2010 10:57
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How is the Apple support phone line performance-wise?
I've been waiting for close to 20 minutes to talk to somebody. The recorded message is getting on my nerves.



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  Reply # 296360 5-Feb-2010 11:29
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I got through after half an hour. Was given a case number to give to Mobile Fone Repair.

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  Reply # 296363 5-Feb-2010 11:31
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I called the support line when I had an iPod issue and they were very, very helpful once I got hold of them. Did take half an hour on hold, though. Then I spoke to some nice lady in Denver. Or somewhere like Denver. Maybe she was called Denver? Anywho - they were helpful.




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  Reply # 296399 5-Feb-2010 13:19
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Now, my next question: What are Mobile Fone Repair like? I have to pay a $50 bond for them to look at it. I've heard horror stories regarding their work/charges. The woman on the phone tells me that the warranty is void if they find moisture damage. Could moisture gather in my phone while sitting in my pocket. I walk a lot, and Auckland is stupid muggy in the summertime.

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  Reply # 296515 5-Feb-2010 21:16
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No, you absolutely do not have to pay a $50 bond. The issue you describe is most certainly within the realm of the Consumer Guarantees Act, so it is not reasonable to expect you to pay a bond for them to look at it. Also, if all you did was have it in your pocket and use it, and that damaged it, then any attempt to claim "moisture damage" can be countered with "according to the Consumer Guarantees Act, goods must be of an acceptable quality". The Ministry of Consumer Affairs does not agree that it is acceptable for a phone to suffer moisture damage in the course of normal use.




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  Reply # 296554 6-Feb-2010 01:06
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Have u tried putting it in DFU mode THEN connecting to iTunes whilst in this mode?

Should allow you full restore back to factory 3.1.2




 


The force is strong with this one!



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  Reply # 296637 6-Feb-2010 17:05
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Thanks for the info, Kyanar.
Ross: I tried that, but nothing was happening at all. No response to anything.
But, a curious thing happened.
It's been dead since Thursday night, but this morning when I woke up, it was displaying a low battery icon. I plugged it in and charged it, and now it's back in business.
Is it possible that it was just the touch screen that temporarily died and the battery needed to be fully drained before coming right?
This is stupid and annoying.

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  Reply # 296639 6-Feb-2010 17:39
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No idea mate.

Could be faulty wiring within the phone or something?

Id explain the 3 times it has stuffed out and expect Vodafone to replace under the consumer guarantees act.





 


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Vodafone

  Reply # 296650 6-Feb-2010 18:52

Just to comment on the $50 bond issue...

MFR charge a bond because too often they'd take in a phone, assured by the customer it couldn't possibly be anything other than an in-warranty fail, only to discover it was water damage/clear user damage/etc. The customer would then be presented with a bill for the discovery work done to date and an invoice for the likely cost of repairing said phone. Too many customers said "well keep your stupid phone" and refused to pay anything.

If your phone is under warranty and it has failed and the failure is covered by the warranty, you'll get your $50 back. It's purely to discourage those kind souls (and I've seen one post on here) who think they'll just "try it on" to see how it goes with MFR.

They've done the work, they're entitled to get paid. Hence the bond.

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz




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Geek


  Reply # 296651 6-Feb-2010 18:53
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And just like that, it's gone again. Again, playing music, in my pocket.
I think that it is still powered on, but the screen is blank and unresponsive.
Looks like I'll still be taking it in on Monday.

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