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  Reply # 616496 28-Apr-2012 11:20
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uglyb0b:
jofizz: My understanding of current situation is that any iPhone in New Zealand, regardless of where it was purchased, must go to a telco for repair.
Even if you buy online from apple.com/nz, the iPhone must go either to Telecom or Vodafone.
Regular AASPs like YOOBEE cannot do warranty iPhone repairs.


I'm not sure if this is correct, I remember reading somewhere that iPhones purchased directly from Apple need to be serviced through Apple and cannot be taken to a Vodafone/Telecom store.


I bought my iPhone 4S inclusive of Applecare from the Apple web site. I'm not sure what Apple's official position is, but if my unit ever develops a warranty eligible fault then I will expect Apple to take ownership of the problem rather than fobbing me off to a third party. That's their obligation as the retailer.

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  Reply # 616500 28-Apr-2012 11:46
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My phone was well out of warranty so I was not looking to have it repaired under warranty. I had imagined the the store where I bought the phone would be able to quickly provide me with help. It was clear to that it was not an issue with the my service provider for the phone (XT - Telecom) so I went to the store were I bought the phone.

My experience stood out as I had on the same day sent an email to a company in Australia thanking them for their great customer service. I had bought a suitcase in Melbourne 3 years ago and on a recent trip the handle broke. I recalled that there was a "lifetime guarantee" but could not find the ticket or the sales docket. Went onto the internet and looked up the suitcase name Wegner and sent an email asking what to do. Fast reply - send a picture and the measurements of the case and we will send you a new one. They did and it arrived by courier from Melbourne yesterday. No proof of purchase, documents needed - great service for a $200 3 year old suitcase.

Surely companies can provide better service for a phone that costs more than $1000.

Thanks Lilly for the advice about Cell City in Vivian St.

 
 
 
 


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  Reply # 616511 28-Apr-2012 12:14
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Thanks Lilly for the advice about Cell City in Vivian St.


No worries. I feel like I've got a new phone again! Good luck with getting yours fixed. 

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  Reply # 616518 28-Apr-2012 12:47
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alasta:
uglyb0b:
jofizz: My understanding of current situation is that any iPhone in New Zealand, regardless of where it was purchased, must go to a telco for repair.
Even if you buy online from apple.com/nz, the iPhone must go either to Telecom or Vodafone.
Regular AASPs like YOOBEE cannot do warranty iPhone repairs.


I'm not sure if this is correct, I remember reading somewhere that iPhones purchased directly from Apple need to be serviced through Apple and cannot be taken to a Vodafone/Telecom store.


I bought my iPhone 4S inclusive of Applecare from the Apple web site. I'm not sure what Apple's official position is, but if my unit ever develops a warranty eligible fault then I will expect Apple to take ownership of the problem rather than fobbing me off to a third party. That's their obligation as the retailer.


Indeed, but there's no Apple presence in NZ. You could potentially send it to Australia.
My friend who owns his own AASP, told me in no uncertain terms, when I was working for him, the only option for warranty iPhones is to go to Telecom or Voda. They are the only two official carriers for iPhones in NZ.

Cheers,
Joseph

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  Reply # 617837 1-May-2012 10:55
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You can use the Apple Online Service assistant to gauge your repair options.  Enter serial number and New Zealand as country.

Carrier purchased iPhones can be repaired through their respective channels, return to your carrier's store.
The online service assistant also has the option of opening a online repair case with Apple.  Apple offers mail-in repairs.

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  Reply # 618021 1-May-2012 18:57
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Good to see this link. 

I tried it and although it worked - recognised my phone and correctly said it was out of warranty. I then stepped through the screens and got to the point where it quoted for the repair $243.99 and required my credit card. I did not go further because I could not see any information about where I was going to have to send the phone or any estimate of how long it might take i.e. I could not evaluate what I was going to get in terms of a service response for my $243.99.

Why didn't Yoobee provide this link for me to use? It would have been better response than what they did detailed in my first post on this.

I am still going to go to Cell City and see what they can do when I can find the time

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  Reply # 713808 7-Nov-2012 20:54
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I know it has been a while since this thread was last posted in but I have just had a situation regarding my iPhone where it just randomly just stopped working. Took it back to Harvey Norman they tried to reset it with no luck so said they'd have to send it back to be repaired!! this was a week ago now and won't give me an update on the progress on it and I need it back as it is my work phone/email etc.

So I was wondering if anyone knew who they used to repair their iPhones??

Richard

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  Reply # 724695 29-Nov-2012 15:01
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celesteg: I have just experienced abysmal repair service for the iphone. It seems it is a New Zealand issue and I am interested to hear if anyone else has had similar experiences or whether this is just a one-off, bad-luck ca



no surprise, i bought off ip5 from digital mobile and relised there was an intermittent fault on the same night and wife found out again 3 days later ( and recoreded the video this time). went back the shop on weekend ( still within 7 days). they said there is no replacement for you , and you have to wait. we wait ....wait and wait....  
one month gone, and they dont bother to call back now. Lucky us, we updated the iOS and it seems all good now.



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