Brightpoint iPhone Replacement

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1526 posts

Uber Geek

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#331239 18-May-2010 10:42

I just rang the standard Apple technical support 00800667667 I think it is, (you'll have ot check the website)

The number is for Apple Customer Relations, 00800 7666 7666. It is international toll-free. (You must dial 00800)
You will usually get someone in Australia, unless you call at an odd time, then perhaps someone in the U.S.

Cheers,
Joseph.

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steve98

1381 posts

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#333143 21-May-2010 21:28

I had my iPhone replaced recently because of a hairline crack between the mute switch and chrome bezel. I called the toll free number and explained the situation, they apologised and offered a replacement straight away. Fantastic service. Can't imagine that with any other phone manufacturer and gives me 100% confidence to stick with Apple.

bonkiebonks

383 posts

Ultimate Geek

#333149 21-May-2010 21:33

Does anyone know if Vodafone or Apple will honour a claim if it was outside warranty? My understanding is that it should still be covered by CGA but I'm not 100% sure.

I bought mine in July 2008. but had it replaced in July 2009 (last year) due to dust trapped underneath the screen. And now it seems my phone's vibration is not working as it should, and it appears the microphone volume is really faint.

steve98

1381 posts

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#333209 22-May-2010 07:25

Give apple a ring and ask.

Aaroona

3130 posts

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#333248 22-May-2010 12:26

Thanks Joseph for clearing that up.

Yeah you can ring Apple and see, but if you want to draw the CGA card, you are likely to meet resistanceto start offwith I reckon.
But good luck,and let us know.

PS: mysisters laptop spacebar only sometimesworks, sorry!

Newguy

211 posts

Master Geek

#339454 8-Jun-2010 17:24

Got back from Aus on the weekend.

So i have Backed up the phone, and i have rung apple care they have accepted and have given me a case number. They have told me to take it to a Vodafone store with the case number and they will get it replaced.

Wish me Luck

Newguy

211 posts

Master Geek

#339787 9-Jun-2010 13:47

Girl @ Vodafone shop said that it will take a Month, Im like i hope not. A Month.

Newguy

211 posts

Master Geek

#341414 14-Jun-2010 09:54

How long should i leave this until i chase up where the phone is at?

Aaroona

3130 posts

Uber Geek

#341427 14-Jun-2010 10:24

I know Apple aren't aware of the situation about vodafone changing repair agents. I had that same issue. But it never really became a problem for me.

As far as how long to wait before chasing them up. I only gave then two days before I called brightpoint and checked to see what was going on and what the likely turn around time is.

Te staff were friendly and very informative.

Newguy

211 posts

Master Geek

#341434 14-Jun-2010 10:47

Ohhh so i can contact them directly?

Newguy

211 posts

Master Geek

#341883 15-Jun-2010 12:12

Replaced and in my Hand, Impressed.

exportgoldman

1202 posts

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#342024 15-Jun-2010 17:46

Aaroona: I know Apple aren't aware of the situation about vodafone changing repair agents. I had that same issue. But it never really became a problem for me.

Apple in Australia are aware of the Bright issue. Incidentically Apple don't choose the repair company for iPhones in a country, that is up to the mobile phone company, in this case Vodafone. Vodafone also use Brightpoint for all their other repairs, including ADSL modems.

Aaroona:
As far as how long to wait before chasing them up. I only gave then two days before I called brightpoint and checked to see what was going on and what the likely turn around time is.

Te staff were friendly and very informative.

I had my faulty iPhone returned for the second time to Brightpoint, and they took exactly 2 weeks to the day to replace my iPhone. It arrived back yesterday.

This funny enough is it was exactly how long they took to repair it last time it broke as well. The first time I phoned them up every day and they promised it would be here tomorrow. This time I knew not to bother and purchased a loan R100 phone.

Brightpoint is a horrific experience, compared to being able to walk in and get your phone swapped out at the old repair centre. I know of people which are now looking to have a 'pool' spare iPhone for ones going into warranty because of Brightpoints turnaround times.

No wonder Vodafone staff which know all too well of Brightpoints horrific service say it may be up to a month.

If your on Vodafone with phoneinsure it's temping to drop the phone and get another one through them.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

1080p

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#342069 15-Jun-2010 19:48

From personal experience I know it can be very frustrating dealing with retail stores (Vodafone, JB Hi-Fi, Harvey Norman etc...) when your iPhone dies or needs repair. I would highly suggest calling the Apple service centre on 00800 7666 7666 as they will vastly speed up the repair process. If you do not obtain a case number from Apple then the retail store must do this and it can often take a lot longer than if you doing it yourself. The same goes with any Apple iPhone/iPod accessories.

Most of the iPhones sold in New Zealand are purchased from Vodafone by various retail stores rather than Apple directly. Brightpoint is Vodafone's repair agent and they will not replace an iPhone but refurbish it and send it back to you (or send you another refurbished model as a replacement).

Asking for your money back on an iPhone which dies withing 30 days (known as a DOA fault) will be almost impossible as Vodafone/Brightpoint are not offering credit to any retail stores only a refurbished replacement option.

ChrnoXIII

167 posts

Master Geek

#349863 11-Jul-2010 00:34

thats disgusting.... refurbished? O.o why am i under the impression that apple nz dont bother repair iPhones and just replace them?

Ham

462 posts

Ultimate Geek

#349868 11-Jul-2010 03:11

What are the refurb units like? do they have new shells and screens?

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