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840 posts

Ultimate Geek
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  Reply # 380673 16-Sep-2010 14:38
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TelecomNZ

For all the iPhone4 users on the XT network with a ported number, we have now fixed the #facetime issue ^AC
9:30 AM Sep 13th via CoTweet



1937 posts

Uber Geek
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  Reply # 380674 16-Sep-2010 14:40
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Paul any chance you and Apple could come to some kind of arrangement to "zero-rate" these activation SMSs?

970 posts

Ultimate Geek

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Vodafone

  Reply # 380678 16-Sep-2010 14:52

That's a question for the service provider. You'll need to ask them.




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz




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  Reply # 380679 16-Sep-2010 14:57
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I bought my iPhone from Vodafone retail. Would have thought this enquiry would be entertained at least from an after sales service point of view especially given the agreements in place between Vodafone and Apple.

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Ultimate Geek

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  Reply # 380685 16-Sep-2010 15:05

It's a question for the service provider. Vodafone has nothing to do with FaceTime. See my earlier response - it is not our service to set prices/processes etc.

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


9 posts

Wannabe Geek


  Reply # 380771 16-Sep-2010 17:19
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PaulBrislen: I am the twitter rep. ;-)

I think you'll find that the song linked to was played by Apple at the Apple announcement...

Cheers

Paul





This song "the iphone 4 antenna song" was played at Apple special press conference regarding their iphone 4 antenna problem on July.  The song has nothing to do with the cost of face time activation. 

The song ended with a chorus "if you don't want an iphone 4, don't buy it. If you bought one and you don't like it, bring it back,".  The was the message from Steve Jobs, HE represents Apple.

Please, correct me if I'm Wrong about this. The definition of the word "Representative" - a person chosen or appointed to ACT or SPEAK for another or others, in particular an employee of a firm who sell its products.

When a Vodafone Rep post on the official Vodafone Twitter "It's 20c" then was hyperlinked to this music video which has nothing to do with the face time.  Is it implying if we are not happy with the face time charges, we can take it back to Vodafone within 30 days and get a full refund no question asked??

 


970 posts

Ultimate Geek

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Vodafone

  Reply # 380776 16-Sep-2010 17:22

Let's see, joined today, three posts, missed the point of the answer entirely.

I'm going to call Troll.

and I don't feed the trolls.

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


115 posts

Master Geek
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Vodafone NZ

  Reply # 380781 16-Sep-2010 17:36
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I really don't see what the issue is here. If you have an app on any device whether it be PC Mac Linux or any mobile os and one of the features or processes causes you as a user a charge or unwanted usage, is it the person charging you at fault?or is it the maker of the app that is generating the charge or unwanted usage.





My views are mine and don't necessarily reflect that of my employer.

BDFL - Memuneh
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  Reply # 380784 16-Sep-2010 17:47
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Spawneh: I really don't see what the issue is here. If you have an app on any device whether it be PC Mac Linux or any mobile os and one of the features or processes causes you as a user a charge or unwanted usage, is it the person charging you at fault?or is it the maker of the app that is generating the charge or unwanted usage.



Yep... If there is a complaint it should be directed to Apple. They decided to use the SMS authentication, Vodafone charges for SMS. As I see it Apple is at fault.





9 posts

Wannabe Geek


  Reply # 380789 16-Sep-2010 18:05
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Just complete the prolonged survey  by Apple regarding my recent iphone service experience at my local Mobile Telecommunications Provider.

I suggest everyone should complete it and place the complaint to Apple as Vodafone claims this is a question for the service provider.


Cheers 

9 posts

Wannabe Geek


  Reply # 380809 16-Sep-2010 19:14
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Spawneh: I really don't see what the issue is here. If you have an app on any device whether it be PC Mac Linux or any mobile os and one of the features or processes causes you as a user a charge or unwanted usage, is it the person charging you at fault?or is it the maker of the app that is generating the charge or unwanted usage.




If the person/ company charging me is also the one selling me the product with agreement as the exclusive provider/ carrier of the manufacturer, then yes, I think it is the person/ company's responsibility/ fault when problems occur. They should be the one trying to sort out what the best solution is for their customers instead of asking the customers to go and deal with the problems themselves. This is simply shocking customer service that should not be accepted. 



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Uber Geek
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  Reply # 380856 16-Sep-2010 20:25
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Just to give some perspective: O2 have given bulk refunds to all customers affected by this.

I think the Vodafone customers on this forum would like some service like this: https://imgur.com/1oSqC.png. At the moment they're being told "It's not our issue, talk to Apple." What They would like to hear is "It's not our issue, we'll get in touch with Apple for you and see what we can sort out."

The main point here is that despite this being Apple's (poorly written) software causing the problem; Vodafone's customers do not have a contract with Apple. The contract with Apple is between Apple and Vodafone. Vodafone's customers have a right to expect Vodafone to go to bat for them on this issue.

9 posts

Wannabe Geek


  Reply # 380865 16-Sep-2010 20:39
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1080p: Just to give some perspective: O2 have given bulk refunds to all customers affected by this.

I think the Vodafone customers on this forum would like some service like this: https://imgur.com/1oSqC.png. At the moment they're being told "It's not our issue, talk to Apple." What They would like to hear is "It's not our issue, we'll get in touch with Apple for you and see what we can sort out."

The main point here is that despite this being Apple's (poorly written) software causing the problem; Vodafone's customers do not have a contract with Apple. The contract with Apple is between Apple and Vodafone. Vodafone's customers have a right to expect Vodafone to go to bat for them on this issue.


Thank You Very Much !! Totally Agree with you !!

Vodafone please show some professionalism and respect to your customers not some conceited comments.

Cheers 

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  Reply # 380874 16-Sep-2010 20:59
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If you downloaded an app for your phone that send chargeable SMS's from your phone without advising it was doing so would you blame your mobile carrier or the company that produced the app?


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Wannabe Geek


  Reply # 380885 16-Sep-2010 21:15
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They should have posted 0800-MY-APPLE on their iPhone support page http://www.vodafone.co.nz/iphone/support/

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