maoriboy: So any news on your iPad?
I've had a 3 phonecalls this far this week from the manager. All have been a message of NOTHING except this morning to say he is moving to another job.
Each time i inquired if i can expect any resolution the answer is "i am working on something for you, i hope to talk to the Apple representative soon".... He said that 2 weeks ago!
I have asked can they do anything about repairing my intermittently faulty iPad as it could be ages before they have stock and the answer from the manger is he would have to calculate the cost and anyway they may get in the newer model i have indicated i am willing to pay extra for. The guy has not given me anything concrete at all except he is promises he will call me again which i know is bull.
In short i am beyond belief. I have even phoned the DSE Head Office today only to be told the Manager who is overseer for Apple product was not available.
It will be Friday tomorrow and another week will pass.
This entire thing has turned into an utter FIASCO and DSE are now in my mind the worse possible retailer in the country. NOTE i say retailer. OK there are issues with product support but once again that is not my concern as the consumer. The options under the CGA are REPAIR, REPLACE, REFUND. None of those have occurred or offered and it basically STINKS.
Unless they do something in the next 24hrs that shows they are truly 'owning' the problem and can show me they are as required to do legally then i will be ESCALATING it for certain.
Yes, i am truly disappointed and extremely ticked off. Promises have become nothing more than insults.