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198 posts

Master Geek
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Topic # 85855 27-Jun-2011 08:45
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My home button on my iphone 4 has been playing up for a while, sometimes it takes a couple of clicks to get a response, sometimes you have to push it in certain places to get it to work.  I have tried some of the tricks on the web in case it is dust, but it is still giving me issues.

It is under warranty until August and I puchased via vodafone online store.

Before I contact vodafone - are there any tips anyone can provide to make the warranty process easier?  Can I just go to a vodafone shop?

Will they have to send my phone away? (not ideal as I use it for business)

Any suggestions appreciated, I just want to make sure i dont have any more delays than necessary.

Thanks

Mat

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Uber Geek
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  Reply # 486280 27-Jun-2011 08:53
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mule: Will they have to send my phone away? (not ideal as I use it for business)


Just don't try and cite the CGA.....

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Uber Geek
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  Reply # 486463 27-Jun-2011 15:35
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Ring the international AppleCare number. They will not only tell you what to do, they will also issue you with a case number which will make sure something does get done.

The number is:

00 800 76667666


 
 
 
 


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  Reply # 486467 27-Jun-2011 15:37
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Ps. It's a free international call

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  Reply # 486471 27-Jun-2011 15:48
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mule: Will they have to send my phone away? (not ideal as I use it for business)

If it was your car being serviced either of the following would happen:
(a) - They'd fix it on the spot, and you'd be on your way (probably with no charge)
(b) - You'd leave it with them, and they'd call when it was ready 
(c) - If it was a longer repair, they may offer you a loan car (which won't be identical) - or you may have do without for a bit.

It's no different for a cellphone fix.... plan on option  ( c )

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  Reply # 486473 27-Jun-2011 15:52
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They'll probably lend you a phone (if you give them a heads up) - but odds on, it won't be another iPhone.

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Wannabe Geek


  Reply # 495642 20-Jul-2011 11:18
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How did you get on OP?

I am having intermittent problems with my home button too and am considering calling Apple.

Would be good to hear your experience.



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Master Geek
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  Reply # 495676 20-Jul-2011 11:57
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simonpeak: How did you get on OP?

I am having intermittent problems with my home button too and am considering calling Apple.

Would be good to hear your experience.


Well it all turned out great for me.

I took my phone into local vodafone store, with proof of purchase, the sent away and 2 days later got call to say they had replaced my phone.  Based on my seriel number I think it is a refurb, but because the replace frotn and backs and batteries it effectively a new phone.

Did some research and found that if they find a problem under warranty they replace the phone rather than trying to fix in NZ and send your old phone back to Apple.

Good luck with yours, heard of a few people with home button issues - its amazing to have one that works properly......never quite appreciated how bad mine was.


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Wannabe Geek


  Reply # 495693 20-Jul-2011 12:24
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Great to hear it worked out so well! Thanks for your update.

My home button works OK most of the time, but sometimes either does nothing or registers as two clicks instead of one. This maybe happens 10 times per day. Is this the same kind of problem you had?

Did you ring Applecare first or just head straight into Vodafone?



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Master Geek
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  Reply # 495708 20-Jul-2011 12:53
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sounds exactly like my problem. In fact I found I was always pushing it hard to get a respone,  dont have to do that anymore.

I went straight to vodafone store. 



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Master Geek
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  Reply # 495711 20-Jul-2011 12:54
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Oh almost forgot - and they gave me a loan phone (not an iphone of course) and did not charge any deposit or anything.  It was all very simple in the end. Must give the cudos to Vodafone for that

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  Reply # 496326 21-Jul-2011 16:28
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My replacement through VF store for similar issues was very painless also and less than 48 hours.

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  Reply # 496332 21-Jul-2011 16:45
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I had a ipod touch that had problems with the home button where it often didn't work without pressing it a lot. However after upgrading to the latest iOS patches, that fixed it. So sometimes these problems can be software related.

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Ultimate Geek
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  Reply # 496333 21-Jul-2011 16:56
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My home button had the same problem, I opened up the case myself, cleaned the gunk out between the connectors and it worked fine!

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Master Geek
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  Reply # 501231 3-Aug-2011 10:48
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Is calling Apple better / faster or heading into a Vodafone store is faster?
If we get a refurbished phone, is it in a perfect mint condition (mine is scratchless, I wouldn't want it replaced with something less pretier)?

Thnks.

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  Reply # 501422 3-Aug-2011 15:26
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I am not with Vodafone but I know when you call Apple they tell you that if you got your phone from Vodafone that you need to go though them.
As for condition it should be in as good or better condition then the phone you are sending in (excluding of course whatever is broken).







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