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15176 posts

Uber Geek

  # 583932 20-Feb-2012 15:00
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clicknz: Hi - yes, I would certainly suggest that you get something in writing with regard to the replacement. I believe the usual practice is to still only give 12 mths warranty from the original purchase date rather than starting again with the date of receiving the 'new' phone (this may possibly be a refurbished unit).
Either way, anyone with Apple hardware can check the status of their gear by keying in the serial number at this site

Yes that is true, you usually don't get 12 new months of warranty for that switched item. But you are still covered by the CGA if you pruchased it for personal use.

1406 posts

Uber Geek

  # 585139 22-Feb-2012 12:53
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So here's the latest.

Picked up the replacement phone on Monday, and restored it with the most recent backup from iTunes that evening. The phone arrived with about a 60% charge.

After one hour of minimal usage (checking settings, updating email passwords), it had dropped 20%.

I figured, maybe it needs to fully discharge and recharge. So I said to the wife to use it until it dies completely, and then charge it overnight. We did this, and charged it up (on mains power) overnight.

Day two - the wife was experimenting with the phone, seeing if it would hold its charge. Surprise surprise - it doesn't. The standby and usage times are identical (again), and it is losing about 13% an hour in standby mode. However, it's now also developed some new quirks. The vibrate motor sounds like it is shot. Whenever it vibrates, there's a muffled rattle near the speaker. Weird as this sounds, it's also got a different vibrate tone to my iPhone 4 (never really compared the tone of the vibration before...). To make matters worse, if you shake the phone gently, you can hear something rattle inside, like something's loose. I checked to make sure it wasn't a loose button, and the rattle is definitely there.

If there had been no rattle or funny noises coming from the vibrate, I might have tried the old tricks about the battery drain. But it's clearly faulty hardware, irrespective of the battery drain issue, so it went back to Telecom today. We managed to confirm that the original phone was tested and the fault was confirmed, so it was a replaced phone rather than a repaired phone (no word whether it was refurbished or not). With the second phone, they've "escalated" the fault, so hopefully it will get a faster response.

All of this makes me a little uneasy. Putting aside the hardware faults, it makes me wonder whether we were just extremely unlucky to get two different iPhones that had the same battery drain problem, or whether the problem is buried somewhere within the backup we restored from iTunes. When I was diagnosing the problem with the first iPhone, I thought I had eliminated apps, by demonstrating the battery drain even with no apps in memory. It makes me wonder whether there's some obscure bug hidden within the data of the email accounts, the txt messages, or the photos (however ridiculous that sounds). But if that is the case, then troubleshooting the problem is going to be nigh on impossible, and the only real way forward is to not restore it from a backup, and just start again from square one, with a blank phone. Not ideal.

Also - can anyone who has had a replaced iPhone confirm whether it is common or accepted practice for Telecom to package the replacement phone in bubble wrap, rather than in proper box packaging? Seems just a little haphazard to me...


191 posts

Master Geek

  # 586198 24-Feb-2012 12:44
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Also - can anyone who has had a replaced iPhone confirm whether it is common or accepted practice for Telecom to package the replacement phone in bubble wrap, rather than in proper box packaging? Seems just a little haphazard to me...

Yes this appears to be normal. I have had half a dozen iPhone's replaced through work and they all come back wrapped in bubble wrap in a courier package.

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