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Topic # 185263 16-Nov-2015 12:45
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I have a Intel NUC with 16GB Ram and mSATA hard drive which is not working now. 

I am yet to investigate if it is the RAM or the NUC itself that is dead as there is no display. 

Checking to see if there is anyone who has one for sale, need minimum of i3 with 8GB ram. 

Thanks

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  Reply # 1428849 16-Nov-2015 12:45
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Hey, have you listed a price, location and how much shipping would be to other parts of New Zealand? Also if you are asking for a PM make sure your Privacy settings allow your account to receive PM otherwise people can't contact you. Also note if you are selling something we ask you to offer to other members first. Links to private sales (including Trade Me posts) aren't accepted anymore and will be removed.




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1428868 16-Nov-2015 12:47
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Perhaps plug some headphones in and see if you get any 'beep codes' out of it that might point you in a particular direction.
http://www.intel.com/support/motherboards/desktop/sb/CS-034364.htm 




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

 
 
 
 




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Ultimate Geek
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  Reply # 1428869 16-Nov-2015 12:49
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That's great, thank you for the link. I will try these tonight at home. 
I think from memory the light stays on solid blue and does not blink but will check again. 

Dynamic: Perhaps plug some headphones in and see if you get any 'beep codes' out of it that might point you in a particular direction.
http://www.intel.com/support/motherboards/desktop/sb/CS-034364.htm 

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  Reply # 1428875 16-Nov-2015 12:57
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Do please let us know how you get on with troubleshooting this.  There are a good number of NUC enthusiasts who would like to know that these things are in general pretty reliable.

My only NUC is a fanless single core Celeron processor unit used for driving a simple display on a big screen in our office.  Mine recently displayed a 'thermal trip' message which presumably meant it had been shut down due to getting too hot.  Turns out this was a firmware bug and a firmware upgrade was available to correct it.

We also have an Intel Compute Stick driving a second big display.  The quad core Atom is not a bad processor.  Wish there was a 4Gb RAM option.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams



706 posts

Ultimate Geek
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  Reply # 1428879 16-Nov-2015 13:01
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Good to know there are others using it as well. I will post results here on my findings. 

I have tried purchasing a barebone (new) from PBTech but turned out the memory I have is a 1.35v and not compatible and the Hard drive i have is a mSata and the new ones is M.2 sata or SSD only. 

Will post more results here tonight. 


Dynamic: Do please let us know how you get on with troubleshooting this.  There are a good number of NUC enthusiasts who would like to know that these things are in general pretty reliable.

My only NUC is a fanless single core Celeron processor unit used for driving a simple display on a big screen in our office.  Mine recently displayed a 'thermal trip' message which presumably meant it had been shut down due to getting too hot.  Turns out this was a firmware bug and a firmware upgrade was available to correct it.

We also have an Intel Compute Stick driving a second big display.  The quad core Atom is not a bad processor.  Wish there was a 4Gb RAM option.



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Ultimate Geek
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  Reply # 1429090 16-Nov-2015 18:41
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Update :

I power the NUC Barebone and the blue light flicks saying memory issue. I put a memory I was using and the blue light is steady and no display is out.

I have a feeling it has to do with memory. But not sure why both memory modules will die at the same time.


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  Reply # 1429239 16-Nov-2015 21:14
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Your description and s not very clear to me. Find out which slot is the first one and try each module in that slot. You might need to check the manual. If the slots are stacked on top of each other it is usually the bottom slot.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams



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Ultimate Geek
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  Reply # 1429244 16-Nov-2015 21:19
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I have removed the ssd and the ram first and powered on the NUC Barebone. It blinks 3 times to say there was no memory found.

I then add one stick to the top slot and try and the blue light is solid but no display on screen.

I then add the same stick to the bottom with the same result.

I have repeated the same with another memory stick with same result.

I read online that it could be the memory that is dead, so I am going to take the memory to work and try on a laptop to see if it is the memory that is an issue.

I will update more soon.

Sorry I was trying with one hand before and did not make it clear enough.



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  Reply # 1429894 17-Nov-2015 19:37
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Update:

I have managed to fix it by following this guide.
http://www.intel.com/support/motherboards/desktop/sb/CS-034524.htm

From have absolutly no display, I followed the above guide of recovering the bios and it worked immediatly. 

Taking that Jumper off and booting from the RSO image from a USB (it actually bought the display back from HDMI showing the flashing firmware status as shown in the attachment). 
Eventually able to get it finished, shutdown, put the jumper back and all works like it used it. 

Very happy with Intel pointing me to the right direction. 

Intel NUC Model: DC53427HYE
Date of Manufacture: 08/2013
Memory: 2 x 8GB Mushkin Blackline PC3-12800 SODIMM 1.5V 
HDD: Intel 525 Series 120GB mSATA 6GB/s SSD
Bios Used:  
File name: RK0042.BIO Version: 0042 (Latest) Date: 06/25/2015 Size: 11.16 MB Language: English Operating Systems: OS Independent, Windows 7, 32-bit*, Windows 7, 64-bit*, Windows 8, 32-bit*, Windows 8, 64-bit*, Windows 8.1, 32-bit*, Windows 8.1, 64-bit*, Windows Server 2008 R2*, Windows Server 2012 R2*






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