2degrees mobile data interruptions

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#691484 26-Sep-2012 07:46

Experienced this issue over the weekend several times - on an iPhone 4S.

All working great then the data dies. Restart the phone and it's happy again for another hour or so.

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freitasm

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Geekzone

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#691485 26-Sep-2012 07:47

Idle shouldn't kick in if I'm actively using my laptop - Outlook, Tweetdeck, Crashplan, Skydrive, Skype are all running so I doubt there would be any long period of inactivity.

SaltyNZ

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#691488 26-Sep-2012 07:54

myfullflavour: Experienced this issue over the weekend several times - on an iPhone 4S.

All working great then the data dies. Restart the phone and it's happy again for another hour or so.

Just a note; we are interested in this topic but to be helpful we need to know more details. Please report, at minimum:

Your location when the fault is experienced - town & street address would be great, also indoor/outdoors
Date, time & frequency of the issue
Device model and firmware revision

That way we might begin to see something interesting. Random reports of 'sometimes my data drops out' are not particularly helpful. It's mobile, sometimes your data does drop out, no matter what carrier you're on.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

SaltyNZ

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#691491 26-Sep-2012 07:56

freitasm: Idle shouldn't kick in if I'm actively using my laptop - Outlook, Tweetdeck, Crashplan, Skydrive, Skype are all running so I doubt there would be any long period of inactivity.

Yeah, I don't know what's going on with you! :-D

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

jjnz1

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#691507 26-Sep-2012 08:27

SaltyNZ:
myfullflavour: Experienced this issue over the weekend several times - on an iPhone 4S.

All working great then the data dies. Restart the phone and it's happy again for another hour or so.

Just a note; we are interested in this topic but to be helpful we need to know more details. Please report, at minimum:

Your location when the fault is experienced - town & street address would be great, also indoor/outdoors
Date, time & frequency of the issue
Device model and firmware revision

That way we might begin to see something interesting. Random reports of 'sometimes my data drops out' are not particularly helpful. It's mobile, sometimes your data?does drop out, no matter what carrier you're on.

I have two fixed mobile broadband solutions doing kind of the same thing. I have set a keep alive ping to every one second
on both units just to keep the units from stalling (and then automatically restarting themselves). But this consumes a lot of data just to keep alive.

Unit one:
Taupo
signal -88
USB black vodem 3715 plugged into mikrotik router

unit two:
Taupo
Signal -79
Sierrawireless minipci 8704 21Mbps quad band
Mikrotik RB411uahr with sim slot

Both units are permanently connected via vpn to wellington. I realise 2degrees have no obligation to support my set up, but would be good if it was something wrong on the 2degrees side and was fixable.

Fyi vodafone and Telecom are fine. I actually am about to cancel one of my vodafone mobile broadband connections that was for unit 2.

Sent using my Galaxy Tab, so please excuse my spelling/grammar.

SaltyNZ

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#691509 26-Sep-2012 08:28

jjnz1:

Unit one:
Taupo
signal -88
USB black vodem 3715 plugged into mikrotik router

unit two:
Taupo
Signal -79
Sierrawireless minipci 8704 21Mbps quad band
Mikrotik RB411uahr with sim slot

Whereabouts in Taupo?

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

jjnz1

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#691535 26-Sep-2012 09:19

SaltyNZ:
jjnz1:

Unit one:
Taupo
signal -88
USB black vodem 3715 plugged into mikrotik router

unit two:
Taupo
Signal -79
Sierrawireless minipci 8704 21Mbps quad band
Mikrotik RB411uahr with sim slot

Whereabouts in Taupo?

Unit one is in motuoapa and unit two is in Hatepe. Unit two connects to a yagi antenna due to low standard signal.

SaltyNZ

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#691550 26-Sep-2012 09:37

They're not trying to roam onto Vodafone are they?

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

Zeon

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#691567 26-Sep-2012 10:24

For me happens in quite a few places. For example I check my phone when walking up the stairs to work:

Device: Samsung Galxy Nexus S
Location: O'Rorke Road Penrose (same building as the 2degrees cell site)

Frequency: every second morning for about 2 minutes as I walk up the stairs.

Usually putting it in Aeroplane mode and then abck to normal fixes it but I'm already at my floor by then ;)

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2degreesCare

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#691582 26-Sep-2012 10:56

As Salty says please can you PM me with as much detail as possible so we can escalate any issue to the appropriate team.

Please include the following info -

* Your 2degrees number
* Your location when the fault is experienced - town & street address would be great, also indoor/outdoors
* Date, time & frequency of the issue
* Device model and firmware revision
* If you are on our roaming network (should show G or 3G on screen)

Your help is greatly appreciated, as always.

Cheers
^POB

Publius

276 posts

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#691587 26-Sep-2012 11:04

I can concur with some of the above posters.
I too have been finding that running a continuous ping on my laptop (inbuilt 3g modem, various parts of chch, not moving while using data) does keep the data session "up" for longer.
Without the ping i find more than once an hour suddenly data just "stops". No dns, existing tcp sessions are killed. Have to disconnect and reconnect the 3g data session (new ip?) and back up and running.

nzrock

113 posts

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#691597 26-Sep-2012 11:29

Hi All

I have been streaming a us radio station over 3g to my phone for most of this morning, with no problems/interruptions. (newmarket, auck)

I have found in the past that the defult APN settings served up by the sim have been the cause of nearly all my connection problems. When i update the rom on my phone, the first thing i do is to delete the APN's & create new ones based on the settings in the 2 degrees forum. Then i don't seam to have any problems.

Greg

munchkin

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#691742 26-Sep-2012 15:20

SaltyNZ:
munchkin: ?Perhaps the connection timeout is set to a much lower value that the other providers?

Activity will definitely keep it from being idled out. But the idle timer is 2 hours, so it's not too aggressive. I would have thought normal laptop (or smartphone, for that matter) app chattiness would be enough to save you from a 2 hour timeout, but it sounds to me like that's what you're experiencing. If so, simply restarting the session will work. You won't need the more extreme measures others are reporting.

As Publius says above, I find if I don't keep a PING session going in the background, the connection can, and often does, just 'stop', and this can happen several times an hour. The connection will resume eventually, but I'll have a new IP, which can make things annoying.

Publius

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#691809 26-Sep-2012 17:03

I've been doing some work requiring multiple ssh terminals today so thought I would try doing it over 3g rather than wifi to get some idea of the above problem.

APN internet. Kept same ip all through. No continuous ping. No restarting of modem power or connection through this.

Data "pauses" for 30sec-3min. Very obvious when this occurs as http browsing gives an error. Skype shows reconnection icon. SSH connections quickly. Ping fails. DNS fails. Wait and it "just works" without manual intervention.

Between 1:48pm and 4:45 this happened 13 times! requiring me to relogin most of the time. The curious thing is some times ssh sessions would resume where they left off, but other times not.

alasta

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#691923 26-Sep-2012 21:43

Publius: Data "pauses" for 30sec-3min. Very obvious when this occurs as http browsing gives an error. Skype shows reconnection icon. SSH connections quickly. Ping fails. DNS fails. Wait and it "just works" without manual intervention.

In the past when I've experienced this problem I've found that it rarely rights itself that quickly, but will usually come back to life after 10 - 30 minutes or so. Of course, if it dies when you're right in the middle of doing something then you tend to power cycle the device to get it back rather than tossing it aside and coming back to it later.

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