Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1646 posts

Uber Geek
+1 received by user: 82


Topic # 111147 25-Oct-2012 16:27
Send private message

I was working away today and suddenly I'm redirected to a Overdue Account Page by slingshot.
Ok so firstly yes the account was overdue by slingshot requirements.
But I cant quiteput my finger on what upsets me about it I mean ...It just doesnt feel right. Its like getting a letter through the mail sayiing 'HIV TEST RESULTS" on the outside of the envelope Its not cricket!!
I mean we all know that like the Power and the internet they are the two bills we have to pay as they have the power to turn you off.
I dont know it not very tasteful!! LOL They wouldnt bedoing it if there was competition thats for sure
Oh well




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe travelkit.nz

GNFB Geeks Out on Geekzone

Email Me


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 706355 25-Oct-2012 16:28
Send private message

So you have an overdue account but you don't like getting redirected to a page advising this?

1241 posts

Uber Geek
+1 received by user: 134


  Reply # 706357 25-Oct-2012 16:30
Send private message

I'm pretty sure this is written into the ToS

 
 
 
 


12947 posts

Uber Geek
+1 received by user: 1495


  Reply # 706361 25-Oct-2012 16:34
Send private message

gnfb1234: I mean we all know that like the Power and the internet they are the two bills we have to pay as they have the power to turn you off.
I dont know it not very tasteful!! LOL They wouldnt bedoing it if there was competition thats for sure
Oh well


So you are complaining because they cut you off for having an overdue account, and they are informing you of this when you try to browse the internet?

There is also a huge amount of competition now in the ISP market.

BDFL - Memuneh
58513 posts

Uber Geek
+1 received by user: 9951

Administrator
Trusted
Geekzone
Subscriber

  Reply # 706365 25-Oct-2012 16:40
Send private message

You say there is competition. Move then. But don't complain if the new ISP cuts the service without warning - Slingshot is being nice in comparison.




2240 posts

Uber Geek
+1 received by user: 352

Trusted
Subscriber

  Reply # 706366 25-Oct-2012 16:41
Send private message

Ahh the old wall garden is awesome, surprised more ISPs don't do it.

I guess this thread just proves it's effectiveness.

Sucks if you have a genuine billing dispute :)


12947 posts

Uber Geek
+1 received by user: 1495


  Reply # 706372 25-Oct-2012 16:53
Send private message

freitasm: You say there is competition. Move then. But don't complain if the new ISP cuts the service without warning - Slingshot is being nice in comparison.


I think they were implying that there isn't any competition.

BDFL - Memuneh
58513 posts

Uber Geek
+1 received by user: 9951

Administrator
Trusted
Geekzone
Subscriber

  Reply # 706377 25-Oct-2012 16:55
Send private message
982 posts

Ultimate Geek
+1 received by user: 53

Trusted
Slingshot

  Reply # 706378 25-Oct-2012 16:55
Send private message

gnfb1234: I was working away today and suddenly I'm redirected to a Overdue Account Page by slingshot.
Ok so firstly yes the account was overdue by slingshot requirements.
But I cant quiteput my finger on what upsets me about it I mean ...It just doesnt feel right. Its like getting a letter through the mail sayiing 'HIV TEST RESULTS" on the outside of the envelope Its not cricket!!
I mean we all know that like the Power and the internet they are the two bills we have to pay as they have the power to turn you off.
I dont know it not very tasteful!! LOL They wouldnt bedoing it if there was competition thats for sure
Oh well


Hi, 

This is a new form of overdue notice we have implemented today - if it isn't working correctly please let me know via private message with your account number, as its new I apologise if this is the case.

We felt that this would be an effective way to advise customers of their account status in order to prevent blocking or disconnecting happening. Also, as it is new we would be very open to feedback and suggestions - again, probably best if you PM these to me so.

Thanks,
Ben




467 posts

Ultimate Geek
+1 received by user: 70


  Reply # 706505 25-Oct-2012 20:34
Send private message

I remember ihug used to do this a few years ago

Don't know of anyone else doing it these days other than Slingshot

6429 posts

Uber Geek
+1 received by user: 1565


  Reply # 706508 25-Oct-2012 20:42
Send private message

Sounds like a good feature to me.

My suggestion is you pay your bill rather than trying to consume services you haven't paid for. Seems pretty simple and straightforward to me.

1887 posts

Uber Geek
+1 received by user: 316


  Reply # 706573 25-Oct-2012 22:37
Send private message

I was going to type a big post about how Slingshot is going out of their way to develop a service that lets you know that you have not paid them yet...But it came across a little rude.

I have credit card details in my account. I get the bill via email the day after my billing date and have 10 days to review it. I think that is more than enough time to check and pay. But it comes out of my credit card automatically, so I don't have to worry!
I can see how it would feel intrusive seeing that pop up on your screen all the time...But Slingshot are one of the cheapest on the market. I think because of that, they attract customers that can't pay for those services more often than not. This makes an aggressive way to notify customers a requirement to keep money flowing in.

That is my theory anyway.





Sometimes what you don't get is a blessing in disguise!

12947 posts

Uber Geek
+1 received by user: 1495


  Reply # 706593 25-Oct-2012 23:53
Send private message

DravidDavid:But Slingshot are one of the cheapest on the market. I think because of that, they attract customers that can't pay for those services more often than not. This makes an aggressive way to notify customers a requirement to keep money flowing in.

That is my theory anyway.


If you decide to provide a service that caters to the lower end of the market, you are going to get a lot of people who don't pay their bills on time. So I can see why they have done it. I recall that I was with a free ISP years ago on dial up that did something similar when you had used you free hours, may have been slingshots predecessor.
The only problem I see is if you then resell that service, or provide free wifi to your customers, eg in a cafe shop or motel. Then all their customers would probably also get that message, which doesn't look good for the company.

6429 posts

Uber Geek
+1 received by user: 1565


  Reply # 706597 26-Oct-2012 00:06
Send private message

mattwnz:
DravidDavid:But Slingshot are one of the cheapest on the market. I think because of that, they attract customers that can't pay for those services more often than not. This makes an aggressive way to notify customers a requirement to keep money flowing in.

That is my theory anyway.


If you decide to provide a service that caters to the lower end of the market, you are going to get a lot of people who don't pay their bills on time. So I can see why they have done it. I recall that I was with a free ISP years ago on dial up that did something similar when you had used you free hours, may have been slingshots predecessor.
The only problem I see is if you then resell that service, or provide free wifi to your customers, eg in a cafe shop or motel. Then all their customers would probably also get that message, which doesn't look good for the company.

This is a problem why exactly? If anything it is a benefit since it encourages the cafe or moel to pay their bills on time. They don't like it when their customers don't pay, so why would they expect slingshot to be any different.

12947 posts

Uber Geek
+1 received by user: 1495


  Reply # 706605 26-Oct-2012 00:38
Send private message

NonprayingMantis:This is a problem why exactly? If anything it is a benefit since it encourages the cafe or moel to pay their bills on time. They don't like it when their customers don't pay, so why would they expect slingshot to be any different.


It's a problem if they get it wrong, and make a billing error, and then that message is displayed . I hate latepayers too, and wouldn't have any problems with that sort of message if I hadn't paid my bill, but companies can also make errors. Also some people may not pay their bills on time due to unforseen circumstances or they are overseas at the time I have seen it all myself. Just like I have had my internet provider make billing mistakes.

953 posts

Ultimate Geek
+1 received by user: 87


  Reply # 706617 26-Oct-2012 03:26
Send private message

Slingshot:

This is a new form of overdue notice we have implemented today - if it isn't working correctly please let me know via private message with your account number, as its new I apologise if this is the case.

We felt that this would be an effective way to advise customers of their account status in order to prevent blocking or disconnecting happening. Also, as it is new we would be very open to feedback and suggestions - again, probably best if you PM these to me so.

Thanks,
Ben


how overdue does a customers account have to be before they will receive this notification?
Or does it depend on the customers payment history?

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new 8th Generation processors
Posted 21-Aug-2017 19:02


Trend Micro launches Home Network Security
Posted 21-Aug-2017 18:38


Avondale College students at top of Microsoft Office Specialist World Championship
Posted 21-Aug-2017 14:11


Garmin introduces inReach SE+ and inReach Explorer+
Posted 21-Aug-2017 14:05


Public Wi-Fi plus cloud file sharing
Posted 18-Aug-2017 11:20


D-Link NZ launches professional Wireless AC Wave 2 Access Point for businesses
Posted 17-Aug-2017 19:25


Garmin introduces the Rino 700 five-watt two-way handheld radio
Posted 17-Aug-2017 19:04


Garmin announces the Foretrex 601 and Foretrex 701 Ballistic Edition for outdoor and tactical use
Posted 17-Aug-2017 19:02


Brightstar announces new distribution partnership with Samsung Knox platform in Australia
Posted 17-Aug-2017 17:07


Free gig-enabled WiFi network extends across Dunedin
Posted 17-Aug-2017 17:04


Samsung expands with connect Gear S3 Frontier
Posted 17-Aug-2017 15:55


Fact-checking Southern Cross Next cable is fastest to USA
Posted 17-Aug-2017 13:57


Thurrott says Microsoft Surface is dead last for reliability
Posted 16-Aug-2017 15:19


LibreOffice 5.4 works better with Microsoft Office files
Posted 16-Aug-2017 13:32


Certus launches Cognition
Posted 14-Aug-2017 09:31



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.