Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1626 posts

Uber Geek
+1 received by user: 79


Topic # 111147 25-Oct-2012 16:27
Send private message

I was working away today and suddenly I'm redirected to a Overdue Account Page by slingshot.
Ok so firstly yes the account was overdue by slingshot requirements.
But I cant quiteput my finger on what upsets me about it I mean ...It just doesnt feel right. Its like getting a letter through the mail sayiing 'HIV TEST RESULTS" on the outside of the envelope Its not cricket!!
I mean we all know that like the Power and the internet they are the two bills we have to pay as they have the power to turn you off.
I dont know it not very tasteful!! LOL They wouldnt bedoing it if there was competition thats for sure
Oh well




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe travelkit.nz

GNFB Geeks Out on Geekzone

Email Me


View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

981 posts

Ultimate Geek
+1 received by user: 52

Trusted
Slingshot

  Reply # 706378 25-Oct-2012 16:55
Send private message

gnfb1234: I was working away today and suddenly I'm redirected to a Overdue Account Page by slingshot.
Ok so firstly yes the account was overdue by slingshot requirements.
But I cant quiteput my finger on what upsets me about it I mean ...It just doesnt feel right. Its like getting a letter through the mail sayiing 'HIV TEST RESULTS" on the outside of the envelope Its not cricket!!
I mean we all know that like the Power and the internet they are the two bills we have to pay as they have the power to turn you off.
I dont know it not very tasteful!! LOL They wouldnt bedoing it if there was competition thats for sure
Oh well


Hi, 

This is a new form of overdue notice we have implemented today - if it isn't working correctly please let me know via private message with your account number, as its new I apologise if this is the case.

We felt that this would be an effective way to advise customers of their account status in order to prevent blocking or disconnecting happening. Also, as it is new we would be very open to feedback and suggestions - again, probably best if you PM these to me so.

Thanks,
Ben




981 posts

Ultimate Geek
+1 received by user: 52

Trusted
Slingshot

  Reply # 706803 26-Oct-2012 11:50
Send private message


The only problem I see is if you then resell that service, or provide free wifi to your customers, eg in a cafe shop or motel. Then all their customers would probably also get that message, which doesn't look good for the company.

This is a problem why exactly? If anything it is a benefit since it encourages the cafe or moel to pay their bills on time. They don't like it when their customers don't pay, so why would they expect slingshot to be any different.


Hi guys, 

Good discussion here, good to see that people think it is a good idea as well. I don't feel that it is intrusive as you can click the page away if you aren't blocked yet. Its really just a reminder that is guaranteed to be seen, yes its for the benefit of both parties - we don't want to cancel customers services! If we do that, we generally will lose money on reconnecting them/crediting the account etc. or worse, lose a customer all together! A lot of people who are blocked or overdue do it unintentionally, I think that this overdue notice will cater to these people especially.

As for the motel idea, we provide a residential service so businesses shouldn't be using it...not that this is  always the case!

Cheers, 

Ben




View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Security concerns reach new peak, Unisys Security Index
Posted 27-Jun-2017 14:11


Behind Spark’s slow-burn 4.5G plan
Posted 26-Jun-2017 16:23


Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21


Spark New Zealand prepares for 5G with Nokia
Posted 14-Jun-2017 12:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.