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1249 posts

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  Reply # 721595 22-Nov-2012 23:06
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allio: Am I right in thinking you need a Slingshot phone line/naked DSL to use the Better Network, and that a setup where I pay Telecom $45 a month means I'm out of luck?

Partially. You have to have phone & internet with Slingshot - NDSL doesn't qualify.




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  Reply # 721605 22-Nov-2012 23:21
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Detruire:
allio: Am I right in thinking you need a Slingshot phone line/naked DSL to use the Better Network, and that a setup where I pay Telecom $45 a month means I'm out of luck?

Partially. You have to have phone & internet with Slingshot - NDSL doesn't qualify.


Thanks very much :)

1888 posts

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  Reply # 721627 23-Nov-2012 01:41
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If anyone is considering switching to the better network just for Annex M, make sure you are being served by an LLU or UCLL exchange. If you ask to get technical and they pop the word SLUBA, you won't be able to use that feature. Easyphone features are still really good though :)





Sometimes what you don't get is a blessing in disguise!

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  Reply # 721972 23-Nov-2012 17:17
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I would like to use Annex M, my exchange is Howick

This is what I was told in an email from slingshot support regarding switching to the better network.

You are also currently not on Better Network equipment for your connections at current.





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  Reply # 722531 25-Nov-2012 12:35
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the online checker said we WERE in the better network, we tried to sign up through the call centre and they said we couldn't get it, then i tweeted slingshot and they said we could, waited a few days, tweeted them to see how it was going and apparently we can't get it and now the online tool says we can't.

i take it it was just a mistake and Shirley's exchange won't ever be updated :(





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  Reply # 722558 25-Nov-2012 14:59
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The website probably thought you were connected directly to the exchange, but instead a cabinet was in the way. If that was the case, the exchange probably has better network gear in it, but not the right equipment to bypass the cabinet.

It happened where I was living. Everyone said I could get the better network prices, but a cabinet got in the way.





Sometimes what you don't get is a blessing in disguise!

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  Reply # 722593 25-Nov-2012 16:48
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DravidDavid: The website probably thought you were connected directly to the exchange, but instead a cabinet was in the way. If that was the case, the exchange probably has better network gear in it, but not the right equipment to bypass the cabinet.

It happened where I was living. Everyone said I could get the better network prices, but a cabinet got in the way.


They weren't going to put the broadband through to the exchange, just the phone line. I'd never let them put the broadband through the exchange anyway, it's too far away.





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  Reply # 731274 12-Dec-2012 12:01
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nickb800:

To find out if you are served by Better Network gear, you can login to your router admin webpage, go to DSL stats (probably called something different/similar) and look at the noise margin. This will be around 6db if you are on slingshot gear, or around 12db if on Chorus gear. 


Are you sure about those db figures?

I can't get Annex M to connect at my place.  Have tried with a Vigor 120 and a RT1320, both just continually loop through handshaking, ADSL2+ connects immediately.

My stats show 12 for SNR, but Slingshot support says I'm definitely on the better network, but as Annex M is not an advertised or supported service they won't troubleshoot it.

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  Reply # 731557 12-Dec-2012 19:22
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kimxk:
nickb800:

To find out if you are served by Better Network gear, you can login to your router admin webpage, go to DSL stats (probably called something different/similar) and look at the noise margin. This will be around 6db if you are on slingshot gear, or around 12db if on Chorus gear. 


Are you sure about those db figures?

I can't get Annex M to connect at my place.  Have tried with a Vigor 120 and a RT1320, both just continually loop through handshaking, ADSL2+ connects immediately.

My stats show 12 for SNR, but Slingshot support says I'm definitely on the better network, but as Annex M is not an advertised or supported service they won't troubleshoot it.


You are probably on SLUBA rather than UCLL.  SLUBA customers have their phone line services put through an exchange, but broadband is put through a cabinet.  It is arguably the best service they provide with the broadband being close and the exchange offering the easyphone features, but no fancy features such as Annex M.

You can see if you are using a SLUBA connection via your Visibill in your My Account section.  If you are on a standard chorus connection, you will have one ASID.  If you are on a SLUBA connection, you will have a UBA ASID and an ASV ASID.  If you are on UCLL equipment, you will see an LLU ASID.
On the bottom of Visibill on the left hand side, you will see "Account Management" and underneath will be "Line Descriptions".  Your ASID's are listed here. :)





Sometimes what you don't get is a blessing in disguise!

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  Reply # 731571 12-Dec-2012 19:57
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DravidDavid: 

You are probably on SLUBA rather than UCLL.  SLUBA customers have their phone line services put through an exchange, but broadband is put through a cabinet.  It is arguably the best service they provide with the broadband being close and the exchange offering the easyphone features, but no fancy features such as Annex M.

You can see if you are using a SLUBA connection via your Visibill in your My Account section.  If you are on a standard chorus connection, you will have one ASID.  If you are on a SLUBA connection, you will have a UBA ASID and an ASV ASID.  If you are on UCLL equipment, you will see an LLU ASID.
On the bottom of Visibill on the left hand side, you will see "Account Management" and underneath will be "Line Descriptions".  Your ASID's are listed here. :)


Thanks for that.  

Under billing group the first line lists my phone number with status as active, while the second line lists as number starting with llu but it is listed as inactive.

There is also a "go" button to the right of the llu number under "change billing group to"

What does that mean?



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  Reply # 732114 13-Dec-2012 16:02
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kimxk:
DravidDavid: 

You are probably on SLUBA rather than UCLL.  SLUBA customers have their phone line services put through an exchange, but broadband is put through a cabinet.  It is arguably the best service they provide with the broadband being close and the exchange offering the easyphone features, but no fancy features such as Annex M.

You can see if you are using a SLUBA connection via your Visibill in your My Account section.  If you are on a standard chorus connection, you will have one ASID.  If you are on a SLUBA connection, you will have a UBA ASID and an ASV ASID.  If you are on UCLL equipment, you will see an LLU ASID.
On the bottom of Visibill on the left hand side, you will see "Account Management" and underneath will be "Line Descriptions".  Your ASID's are listed here. :)


Thanks for that.  

Under billing group the first line lists my phone number with status as active, while the second line lists as number starting with llu but it is listed as inactive.

There is also a "go" button to the right of the llu number under "change billing group to"

What does that mean?




PM me your account number and I can check what network you are on. Or call 0800 89 2000, any tech agent should be able to tell what network you are on instantly. And we are super quiet this month.

Regards
Mike




72 posts

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+1 received by user: 14


  Reply # 732123 13-Dec-2012 16:11
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Slingshot:
PM me your account number and I can check what network you are on. Or call 0800 89 2000, any tech agent should be able to tell what network you are on instantly. And we are super quiet this month.

Regards
Mike


PM Done, thanks.

72 posts

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  Reply # 735108 19-Dec-2012 18:34
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Slingshot:
PM me your account number and I can check what network you are on. Or call 0800 89 2000, any tech agent should be able to tell what network you are on instantly. And we are super quiet this month.

Regards
Mike


Thanks to Mike, Annex M is now working for me 14mb down, and 2mb up.

Thank you very much Mike for fixing this.





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