kornflake: guesing by the slilence it was an issue on the users side
chevrolux: .....Did the tech check the line too?
That is a rubbish sync speed for 2.5dB attenuation. Provided the splitter has been installed properly this is pointing to a fault with the Chorus network.
I am guessing the faultman just installed the splitter and ran? This is the issue with the boys being paid on codes and not per hour. They need to do everything quick as and don't spend the time to check the fault.
The other issue is there are some stupid people working on the network...
Oh and just to check the last thing, has another modem been tried? I realise it is a new-ish router but you never know..
johnr: The issue with buffering I would say is not related to the speed the end user is getting
johnr: Traffic is shaped on AYCE plan it's not a fault or a issue it's how it works, I am sure this is even covered in the T&Cs
Move off AYCE and you should find it much more stable