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  #747067 18-Jan-2013 18:28
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Sad to say but working as designed / Routed



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Geek


  #747070 18-Jan-2013 18:32
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johnr: Sad to say but working as designed / Routed


Nothing will convince me to just accept over 50% loss of service.

 
 
 
 


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  #747078 18-Jan-2013 18:52
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Paradox187:
johnr: Sad to say but working as designed / Routed


Nothing will convince me to just accept over 50% loss of service.


You have a best effort internet connection with no SLA.

Hop off your soapbox and move ISP's if you're unhappy. It only takes a single phonecall.


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  #747079 18-Jan-2013 18:58
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Paradox187:
johnr: Sad to say but working as designed / Routed


Nothing will convince me to just accept over 50% loss of service.


As advised before then you need to pay for a SLA agreement on international traffic, You are not going to get this on consumer broadband

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Uber Geek


  #747095 18-Jan-2013 19:42
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So it looks like it's a routing issue in the US, probably nothing that Orcon can do about it.

Internets!

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Uber Geek


  #747096 18-Jan-2013 19:42
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Paradox187:
johnr: Sad to say but working as designed / Routed


Nothing will convince me to just accept over 50% loss of service.


Unless you have a SLA, this is how the internet works, get used to it! (Or switch ISPs!)

(EDIT: Even if you have a SLA, it still works like that.. a SLA gets you the ability to report things like this to your ISP who can/will escalate it further)

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Uber Geek


  #747097 18-Jan-2013 19:45
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kyhwana2: So it looks like it's a routing issue in the US, probably nothing that Orcon can do about it.

Internets!


it really doesn't look like a routing issue.  with that particular route it may be that orcon aren't buying enough telstraclear transit.  but he made it sound like he had slower speeds in general.  which may be that he's hitting traffic shaping oddities.


 
 
 
 




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  #747189 18-Jan-2013 22:56
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Paradox187: In addition to this problem every few days the international connection just shuts down. Between 10pm and 1am and taking anywhere from an hour through to the rest of the night to resolve itself. Rebooting the modem does not help.

When this happens I can open New Zealand sites although they take ages to load but nothing international will work for me.

This tells me the problem has to be somewhere on the international link at Orcon and since there isn't another 1000 people screaming about this its probably only me with the issue.

Any insight would be greatly appreciated.



Ok what about the second half of the issue.
Any insights?

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Uber Geek


  #747200 18-Jan-2013 23:36
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Paradox187:
Paradox187: In addition to this problem every few days the international connection just shuts down. Between 10pm and 1am and taking anywhere from an hour through to the rest of the night to resolve itself. Rebooting the modem does not help.

When this happens I can open New Zealand sites although they take ages to load but nothing international will work for me.

This tells me the problem has to be somewhere on the international link at Orcon and since there isn't another 1000 people screaming about this its probably only me with the issue.

Any insight would be greatly appreciated.



Ok what about the second half of the issue.
Any insights?


if you have this happen again try opening a command shell and type:

tracert 8.8.8.8

tracert 4.2.2.2

tracert 121.98.0.1

nslookup www.google.co.nz

nslookup www.anandtech.com

and cut/paste the output

powershell can be slightly easier than command prompt for cutting and pasting and does same thing.

I fix stuff!
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  #747974 20-Jan-2013 22:00
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it really doesn't look like a routing issue.  with that particular route it may be that orcon aren't buying enough telstraclear transit.  but he made it sound like he had slower speeds in general.  which may be that he's hitting traffic shaping oddities.


Not sure where TCL came into it, when a cogent trace was showing.


OP, can you provide a traceroute in the other direction? The traceroute to the IP in question only paints half the picture. The return traffic could enter the Orcon network via many providers. (cogent only being one of them).

Can you also paste some traceroutes etc when you have these "Internet stopping completly" events.

Cheers.





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  #747976 20-Jan-2013 22:04
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Sounddude:

it really doesn't look like a routing issue.  with that particular route it may be that orcon aren't buying enough telstraclear transit.  but he made it sound like he had slower speeds in general.  which may be that he's hitting traffic shaping oddities.


Not sure where TCL came into it, when a cogent trace was showing.


OP, can you provide a traceroute in the other direction? The traceroute to the IP in question only paints half the picture. The return traffic could enter the Orcon network via many providers. (cogent only being one of them).

Can you also paste some traceroutes etc when you have these "Internet stopping completly" events.

Cheers.


oh right, i saw alter.net and jumped the gun.  thinking reverse path would be alter.net... 

often reverse paths tend to be the problem, but being difficult to test doesn't help figure out how it's coming back.. :(



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  #747990 20-Jan-2013 22:19
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Sounddude:

it really doesn't look like a routing issue.  with that particular route it may be that orcon aren't buying enough telstraclear transit.  but he made it sound like he had slower speeds in general.  which may be that he's hitting traffic shaping oddities.


Not sure where TCL came into it, when a cogent trace was showing.


OP, can you provide a traceroute in the other direction? The traceroute to the IP in question only paints half the picture. The return traffic could enter the Orcon network via many providers. (cogent only being one of them).

Can you also paste some traceroutes etc when you have these "Internet stopping completly" events.

Cheers.






I do not know how to do a reverse trace.

As for the stopping, well it was happening even 2 or 3 days and now its not, so maybe that part has been fixed. I have the trace ready to go it if does occur.

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Master Geek


  #747991 20-Jan-2013 22:23
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Over the last five nights I've been having a sudden drop in speed after 7pm. This happened to me about 2 months ago and it somehow fixed itself after a week of to and fro with orcon support. The thing that annoys me is i'm on the pay as you go plan, not the all you can eat, so I shouldn't be getting any traffic shaping.  I'm also usually not downloading anything during this time, I'm actually trying to do some online gaming. I'm getting about 1000ms in game pings on Diablo 3 with  some 15000ms spikes - I know its not the game servers either as I have friends from NZ having no issues.

Anyway, below is a tracert I ran:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     1 ms    <1 ms    <1 ms  192.168.1.1
  3  2079 ms  1770 ms   941 ms  euba.bng1.tvc.orcon.net.nz [60.234.8.5]
  4    15 ms    15 ms    70 ms  xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
  5    16 ms    15 ms    15 ms  ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]
  6    18 ms    16 ms    17 ms  121.99.12.0
  7   186 ms   194 ms   189 ms  ae2-213.lax20.ip4.tinet.net [173.241.131.241]
  8   187 ms   189 ms   184 ms  xe-0-0-0.lax30.ip4.tinet.net [89.149.182.173]
  9   209 ms   211 ms   207 ms  as7018.lax30.ip4.tinet.net [77.67.79.174]


I noticed the large lag between my router and the first orcon server, but it seems to have dissapeared when I run it again.
Also, on testmy.net I got a download of 1 Mbps for a mb file.

1387 posts

Uber Geek


  #747992 20-Jan-2013 22:24
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Paradox187:
Sounddude:

it really doesn't look like a routing issue.  with that particular route it may be that orcon aren't buying enough telstraclear transit.  but he made it sound like he had slower speeds in general.  which may be that he's hitting traffic shaping oddities.


Not sure where TCL came into it, when a cogent trace was showing.


OP, can you provide a traceroute in the other direction? The traceroute to the IP in question only paints half the picture. The return traffic could enter the Orcon network via many providers. (cogent only being one of them).

Can you also paste some traceroutes etc when you have these "Internet stopping completly" events.

Cheers.






I do not know how to do a reverse trace.

As for the stopping, well it was happening even 2 or 3 days and now its not, so maybe that part has been fixed. I have the trace ready to go it if does occur.


It involves getting the other end to do a traceroute.  It looks like that IP is owned by electronic arts.  So you'd contact their support advising that your ISP is having problems with network connectivity to them, and would like them to do a traceroute from their servers back to you.

It may or may not work out :)



1387 posts

Uber Geek


  #747994 20-Jan-2013 22:28
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charliebrownnz: Over the last five nights I've been having a sudden drop in speed after 7pm. This happened to me about 2 months ago and it somehow fixed itself after a week of to and fro with orcon support. The thing that annoys me is i'm on the pay as you go plan, not the all you can eat, so I shouldn't be getting any traffic shaping.  I'm also usually not downloading anything during this time, I'm actually trying to do some online gaming. I'm getting about 1000ms in game pings on Diablo 3 with  some 15000ms spikes - I know its not the game servers either as I have friends from NZ having no issues.

Anyway, below is a tracert I ran:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     1 ms    <1 ms    <1 ms  192.168.1.1
  3  2079 ms  1770 ms   941 ms  euba.bng1.tvc.orcon.net.nz [60.234.8.5]
  4    15 ms    15 ms    70 ms  xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
  5    16 ms    15 ms    15 ms  ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]
  6    18 ms    16 ms    17 ms  121.99.12.0
  7   186 ms   194 ms   189 ms  ae2-213.lax20.ip4.tinet.net [173.241.131.241]
  8   187 ms   189 ms   184 ms  xe-0-0-0.lax30.ip4.tinet.net [89.149.182.173]
  9   209 ms   211 ms   207 ms  as7018.lax30.ip4.tinet.net [77.67.79.174]


I noticed the large lag between my router and the first orcon server, but it seems to have dissapeared when I run it again.
Also, on testmy.net I got a download of 1 Mbps for a mb file.


I think it's actually a mix of the game servers, and routing issues to at&t.

You'll probably find it worse at 6 pm than 9 pm, which suggests more US peak time problems than NZ problem...

It was even worse when the outgoing route was going over cogent... so it's curious you're still having such significant issues.  It may be that you've got some level of packet loss normally.

Those high pings to the first hop are confusing, but normal.  I've seen them be 8 seconds plus...

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