johnr: Sad to say but working as designed / Routed
Nothing will convince me to just accept over 50% loss of service.
Unless you have a SLA, this is how the internet works, get used to it! (Or switch ISPs!)
(EDIT: Even if you have a SLA, it still works like that.. a SLA gets you the ability to report things like this to your ISP who can/will escalate it further)
kyhwana2: So it looks like it's a routing issue in the US, probably nothing that Orcon can do about it.
Internets!
it really doesn't look like a routing issue. with that particular route it may be that orcon aren't buying enough telstraclear transit. but he made it sound like he had slower speeds in general. which may be that he's hitting traffic shaping oddities.
Paradox187: In addition to this problem every few days the international connection just shuts down. Between 10pm and 1am and taking anywhere from an hour through to the rest of the night to resolve itself. Rebooting the modem does not help.
When this happens I can open New Zealand sites although they take ages to load but nothing international will work for me.
This tells me the problem has to be somewhere on the international link at Orcon and since there isn't another 1000 people screaming about this its probably only me with the issue.
Any insight would be greatly appreciated.
Ok what about the second half of the issue. Any insights?
Paradox187: In addition to this problem every few days the international connection just shuts down. Between 10pm and 1am and taking anywhere from an hour through to the rest of the night to resolve itself. Rebooting the modem does not help.
When this happens I can open New Zealand sites although they take ages to load but nothing international will work for me.
This tells me the problem has to be somewhere on the international link at Orcon and since there isn't another 1000 people screaming about this its probably only me with the issue.
Any insight would be greatly appreciated.
Ok what about the second half of the issue. Any insights?
if you have this happen again try opening a command shell and type:
tracert 8.8.8.8
tracert 4.2.2.2
tracert 121.98.0.1
nslookup www.google.co.nz
nslookup www.anandtech.com
and cut/paste the output
powershell can be slightly easier than command prompt for cutting and pasting and does same thing.
it really doesn't look like a routing issue. with that particular route it may be that orcon aren't buying enough telstraclear transit. but he made it sound like he had slower speeds in general. which may be that he's hitting traffic shaping oddities.
Not sure where TCL came into it, when a cogent trace was showing.
OP, can you provide a traceroute in the other direction? The traceroute to the IP in question only paints half the picture. The return traffic could enter the Orcon network via many providers. (cogent only being one of them).
Can you also paste some traceroutes etc when you have these "Internet stopping completly" events.
it really doesn't look like a routing issue. with that particular route it may be that orcon aren't buying enough telstraclear transit. but he made it sound like he had slower speeds in general. which may be that he's hitting traffic shaping oddities.
Not sure where TCL came into it, when a cogent trace was showing.
OP, can you provide a traceroute in the other direction? The traceroute to the IP in question only paints half the picture. The return traffic could enter the Orcon network via many providers. (cogent only being one of them).
Can you also paste some traceroutes etc when you have these "Internet stopping completly" events.
Cheers.
oh right, i saw alter.net and jumped the gun. thinking reverse path would be alter.net...
often reverse paths tend to be the problem, but being difficult to test doesn't help figure out how it's coming back.. :(
it really doesn't look like a routing issue. with that particular route it may be that orcon aren't buying enough telstraclear transit. but he made it sound like he had slower speeds in general. which may be that he's hitting traffic shaping oddities.
Not sure where TCL came into it, when a cogent trace was showing.
OP, can you provide a traceroute in the other direction? The traceroute to the IP in question only paints half the picture. The return traffic could enter the Orcon network via many providers. (cogent only being one of them).
Can you also paste some traceroutes etc when you have these "Internet stopping completly" events.
Cheers.
I do not know how to do a reverse trace.
As for the stopping, well it was happening even 2 or 3 days and now its not, so maybe that part has been fixed. I have the trace ready to go it if does occur.
Over the last five nights I've been having a sudden drop in speed after 7pm. This happened to me about 2 months ago and it somehow fixed itself after a week of to and fro with orcon support. The thing that annoys me is i'm on the pay as you go plan, not the all you can eat, so I shouldn't be getting any traffic shaping. I'm also usually not downloading anything during this time, I'm actually trying to do some online gaming. I'm getting about 1000ms in game pings on Diablo 3 with some 15000ms spikes - I know its not the game servers either as I have friends from NZ having no issues.
Anyway, below is a tracert I ran: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 1 ms <1 ms <1 ms 192.168.1.1 3 2079 ms 1770 ms 941 ms euba.bng1.tvc.orcon.net.nz [60.234.8.5] 4 15 ms 15 ms 70 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72] 5 16 ms 15 ms 15 ms ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9] 6 18 ms 16 ms 17 ms 121.99.12.0 7 186 ms 194 ms 189 ms ae2-213.lax20.ip4.tinet.net [173.241.131.241] 8 187 ms 189 ms 184 ms xe-0-0-0.lax30.ip4.tinet.net [89.149.182.173] 9 209 ms 211 ms 207 ms as7018.lax30.ip4.tinet.net [77.67.79.174]
I noticed the large lag between my router and the first orcon server, but it seems to have dissapeared when I run it again. Also, on testmy.net I got a download of 1 Mbps for a mb file.
it really doesn't look like a routing issue. with that particular route it may be that orcon aren't buying enough telstraclear transit. but he made it sound like he had slower speeds in general. which may be that he's hitting traffic shaping oddities.
Not sure where TCL came into it, when a cogent trace was showing.
OP, can you provide a traceroute in the other direction? The traceroute to the IP in question only paints half the picture. The return traffic could enter the Orcon network via many providers. (cogent only being one of them).
Can you also paste some traceroutes etc when you have these "Internet stopping completly" events.
Cheers.
I do not know how to do a reverse trace.
As for the stopping, well it was happening even 2 or 3 days and now its not, so maybe that part has been fixed. I have the trace ready to go it if does occur.
It involves getting the other end to do a traceroute. It looks like that IP is owned by electronic arts. So you'd contact their support advising that your ISP is having problems with network connectivity to them, and would like them to do a traceroute from their servers back to you.
charliebrownnz: Over the last five nights I've been having a sudden drop in speed after 7pm. This happened to me about 2 months ago and it somehow fixed itself after a week of to and fro with orcon support. The thing that annoys me is i'm on the pay as you go plan, not the all you can eat, so I shouldn't be getting any traffic shaping. I'm also usually not downloading anything during this time, I'm actually trying to do some online gaming. I'm getting about 1000ms in game pings on Diablo 3 with some 15000ms spikes - I know its not the game servers either as I have friends from NZ having no issues.
Anyway, below is a tracert I ran: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 1 ms <1 ms <1 ms 192.168.1.1 3 2079 ms 1770 ms 941 ms euba.bng1.tvc.orcon.net.nz [60.234.8.5] 4 15 ms 15 ms 70 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72] 5 16 ms 15 ms 15 ms ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9] 6 18 ms 16 ms 17 ms 121.99.12.0 7 186 ms 194 ms 189 ms ae2-213.lax20.ip4.tinet.net [173.241.131.241] 8 187 ms 189 ms 184 ms xe-0-0-0.lax30.ip4.tinet.net [89.149.182.173] 9 209 ms 211 ms 207 ms as7018.lax30.ip4.tinet.net [77.67.79.174]
I noticed the large lag between my router and the first orcon server, but it seems to have dissapeared when I run it again. Also, on testmy.net I got a download of 1 Mbps for a mb file.
I think it's actually a mix of the game servers, and routing issues to at&t.
You'll probably find it worse at 6 pm than 9 pm, which suggests more US peak time problems than NZ problem...
It was even worse when the outgoing route was going over cogent... so it's curious you're still having such significant issues. It may be that you've got some level of packet loss normally.
Those high pings to the first hop are confusing, but normal. I've seen them be 8 seconds plus...
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