[Snap] Connection timeouts to webpages & no desktop/web-based Office 365 access

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Connection timeouts to webpages & no desktop/web-based Office 365 access

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Stasis007

85 posts

Master Geek

#750976 25-Jan-2013 21:12

Same here. International internet was completely blocked for 10-15 minutes.

Back up now, but behaving exactly like it did last night with patchy latency/connectivity to World of Warcraft.

Here's what the trace path looks like to my server.

I notice the packet losses are starting with a snap server, I don't know how to analyze these, but that seems significant?

Pluralsight

Learn cloud, mobile, security, data and web technologies with Pluralsight (affiliate link).

gjm

787 posts

Ultimate Geek

#750982 25-Jan-2013 21:19

ditto for me too. Back up now but was down earlier for international. Trying to game this evening has pretty much been impossible. Anyone from Snap care to weigh in here?

[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

Benoire

2630 posts

Uber Geek

#750991 25-Jan-2013 21:42

Still happening to me. Completely inconsistent connection. Web pages load and then don't, office 365 is off mainly and outlook won't connect. Steam is downloading at a fraction of what it would normally when through connections bombs.

fellaintga

195 posts

Master Geek

#751006 25-Jan-2013 21:58

Last night I got kicked of PS Network a few times but tonight looks solid.

gjm

787 posts

Ultimate Geek

#751022 25-Jan-2013 22:20

Yeah actually mine is up and down again now. There Facebook page says they have techs on the job...

[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

Stasis007

85 posts

Master Geek

#751025 25-Jan-2013 22:23

They tweeted about an hour ago that they were looking into it.

https://twitter.com/SnapInternet/status/294723292072382464

kyhwana2

2553 posts

Uber Geek

#751031 25-Jan-2013 22:58

Hmm, looks like SNAP is having issues..

Benoire

2630 posts

Uber Geek

#751148 26-Jan-2013 13:04

Are other people still suffering issues? While it has improved somewhat, the SkyDrive app for windows won't connect and Github is still not loading properly. Back on a wired connection so it's not wireless interference. There hasn't been any more news from Snap on this since their Twitter last night.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#751187 26-Jan-2013 14:56

Hey guys!

We'd like to look in to individual cases in a greater amount of detail. If you're still currently having issues, I'd ask that you gather the following information:

- A list of at least 2-3 examples of websites that aren't working correctly.
- A traceroute to the websites in particular that are not working.
- Your current public I.P address at the time of taking the traceroute.

EDIT: Please private message us with this information, thanks.

The more detail that you are able to provide the better. :) Cheers ^ST

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Stasis007

85 posts

Master Geek

#751269 26-Jan-2013 18:44

RalphFromSnap: Hey guys!

We'd like to look in to individual cases in a greater amount of detail. If you're still currently having issues, I'd ask that you gather the following information:

In regards to the inability to connect to international sites for a short period of time at around 9pm for the last two nights? This seems to be something we have in common here. I'd assumed it was the Snap issue that was being addressed last night?

Benoire's cloud connection problems sound like a different issue (and it is his thread...). Although maybe related to US internet backbone issues of late, i.e. Cogent's packetloss/latency at handoff, and Level3 sounds like it may have similar problems.

Benoire

2630 posts

Uber Geek

#751271 26-Jan-2013 18:55

Yup there does seem to be a continuing MS issue for their cloud services being accessed via devices or certain bits of software.

Still having to use the mobile connection to browse as everything is still a wee bit hit and miss.

Sam - Data sent from tests.

Benoire

2630 posts

Uber Geek

#751430 27-Jan-2013 10:32

Everything seems to be working great this morning, no issues loading pages and all the MS services (office 365, skydrive etc) are all reachable.

It's all good again!

Chris

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#751458 27-Jan-2013 12:35

Excellent - Thanks for your response. Feel free to post up traceroutes/ping tests if this issue persists with anyone else. Cheers :) ^ST

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

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