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22 posts

Geek
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Topic # 114065 6-Feb-2013 21:32
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Hi

I try and watch some ISKY at home but get constant buffering issues, this has been going on for about 6-9 months.

I have put up for it for this for a long time but have finally had enough.

It happens across all live channels, i do operate a wireless connection but i have also wired it to the router and have had the same issues. I watch other webvideo of equal or better quality with no issues at all. My connection seems good enough. Usually sits between 5-10 Mbps depending on time of day.I have watch ISKY at various times during the day and night but experence has stayed the same.

I have watched ISKY on my account at work and have had a seamless experience, but at home no joy.

I am wondering where the problem lies.

From what i read on forums you tracert cdn.isky.co.nz  i don't know if this is correct?

Tracing route to fm-p9345.id.velocix.com [60.234.60.202]
over a maximum of 30 hops:

  1     3 ms     *       <1 ms  www.routerlogin.net [192.168.0.1]
  2    18 ms     *       17 ms  202.180.81.26
  3    29 ms     *      231 ms  p69.pool-82.callplus.net.nz [202.180.82.69]
  4    21 ms     *       18 ms  vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
  5    19 ms     *       33 ms  119-224-142-138.callplus.net.nz [119.224.142.138
]
  6    19 ms     *       25 ms  ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]
  7    21 ms     *       32 ms  60.234.60.202

Trace complete.

Otherwise my modem stats are

Connection Speed       14087 kbps      1145 kbps
Noise Margin               11.9 db           12.5 db
Line Attenuation          11.5 db           4.4 db

Some help on this would be much appreciated, I have tried contacting slingshot first by their online contact form, I was replied back to, but i was told to contact isky, the second by phone to slingshot only to talks to a rep, put on hold for 10min while he asked someone a question and then hung up on.

I am out of contract so if the the conclusion is the ISP then i will drop them and try someone else(if they cant fix it). otherwise if it is on my end or skys what do you suggest?

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Uber Geek
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  Reply # 756743 6-Feb-2013 22:03
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Comment: 14087 kbps is quite poor for 11.5 dB attenuation. You should sync at 20000 kbps or so as only 800 meters from cabinet.

A master splitter filter at demarcation would be a good idea.




Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


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22 posts

Geek
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  Reply # 756748 6-Feb-2013 22:13
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Spyware: Comment: 14087 kbps is quite poor for 11.5 dB attenuation. You should sync at 20000 kbps or so as only 800 meters from cabinet.

A master splitter filter at demarcation would be a good idea.


Thanks, I have been thinking of getting a master splinter installed for a while.

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  Reply # 756762 7-Feb-2013 00:25
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Double and triple check no device on your home network is running any P2P applications in the background. I have heard of cases where all traffic on a Slingshot broadband connection becomes shaped when P2P traffic is detected.



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Geek
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  Reply # 756770 7-Feb-2013 07:27
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yitz: Double and triple check no device on your home network is running any P2P applications in the background. I have heard of cases where all traffic on a Slingshot broadband connection becomes shaped when P2P traffic is detected.


Cool, thanks, haved checked, the only devices on the home network are mine. The only p2p application that i know I have is utorrant  but this is not used to often and the files that are downloaded are not left on to seed.

The thing is any other web video player works fine with no issues, but isky is  terrible.

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  Reply # 756773 7-Feb-2013 07:57
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What Slingshot plan are you on?



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Geek
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  Reply # 756774 7-Feb-2013 08:03
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I am on the broadband 50 plan, which is basically a 50GB allowance a month



22 posts

Geek
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  Reply # 784005 19-Mar-2013 17:02
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Update on this, ended up changing providers due to lack of help from slingshot( the issue with isky was really buggering me and i did not believe it was on my end).

Changed to Telstraclear. I no longer have any problems with isky at all.

Watch about 6 hours of test cricket might have buffered about once.


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