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70 posts

Master Geek


  #789938 31-Mar-2013 15:19
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insane: This is why Marketing and Network Operations seldom see eye-to-eye. The Engineers know what their network is capable of and yet Marketing departments just want to advertise more and more data for less and less.

At some point everyone has to be realistic and understand that you simply cannot have mountains of data for bottom dollar without impacting quality of service during peak times. If anyone wants consistent speeds 24/7 then perhaps consider paying for it. It's like purchasing a Lotus and expecting it to drive like a Lambo.

To anyone stuck in a long contract who's service was good to start off with, then I do feel for you as I'd be pissed too.


I pay per gb after my alloted 70gb. I am paying premium for budget service. Luckily I'm not on a contract so I am leaving without any penalties.

I wonder if it would be a good idea to avoid any provider that offers unlimited plans.

2416 posts

Uber Geek

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  #789945 31-Mar-2013 15:31
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charliebrownnz:
insane: This is why Marketing and Network Operations seldom see eye-to-eye. The Engineers know what their network is capable of and yet Marketing departments just want to advertise more and more data for less and less.

At some point everyone has to be realistic and understand that you simply cannot have mountains of data for bottom dollar without impacting quality of service during peak times. If anyone wants consistent speeds 24/7 then perhaps consider paying for it. It's like purchasing a Lotus and expecting it to drive like a Lambo.

To anyone stuck in a long contract who's service was good to start off with, then I do feel for you as I'd be pissed too.


I pay per gb after my alloted 70gb. I am paying premium for budget service. Luckily I'm not on a contract so I am leaving without any penalties.

I wonder if it would be a good idea to avoid any provider that offers unlimited plans.


I've got an unlimited Maxnet connection, and I really do get full line rate 24/7 (they don't shape EUBA) If they had as many users as Orcon then who knows how it would perform, but for now it's great. Given it's $129/month one would argue it would be better to now get the new 500GB Telecom UFB plan if you can.



 
 
 
 


365 posts

Ultimate Geek


  #789966 31-Mar-2013 16:33
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Trying to play some COD, everyone's on a 4bar including myself, game runs great, then starts rubberbanding and I can't get a shot in, have a look, I'm flicking between 1 and 4 bars constantly... Internet's slow as a dog... Even trademe's getting quite slow. ORCON ARE THE NEW SLINGSHOT!

Did a restart of my ONT and Genius, took 2 restarts after that to get the phone to connect...
Speed tests show 3Mb Down, 8.5Mb Up to sydney.  Usually 27 down....




 

125 posts

Master Geek


  #790015 31-Mar-2013 18:01
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Brandonrnz: Trying to play some COD, everyone's on a 4bar including myself, game runs great, then starts rubberbanding and I can't get a shot in, have a look, I'm flicking between 1 and 4 bars constantly... Internet's slow as a dog... Even trademe's getting quite slow. ORCON ARE THE NEW SLINGSHOT!

Did a restart of my ONT and Genius, took 2 restarts after that to get the phone to connect...
Speed tests show 3Mb Down, 8.5Mb Up to sydney.  Usually 27 down....


Actually Slingshot was great for me. Only reason i switched to Orcon because i thought they have a better network and pricing was cheaper at the time. (I was ~130/month, Orcon was 99)

1828 posts

Uber Geek
Inactive user


  #790098 1-Apr-2013 04:01
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Anyone else notice there's not a whole hell of a lot of feed back in this thread from anyone from Orcon.....

Goes to show just how much they care about the customer I used to quite gladly recommend Orcon as an ISP but now I just tell people yeah their prices are good but their service is rubbish their tech sup is garbage when you can actually get through to them just go with telecom and save yaself the hassle


2155 posts

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  #790118 1-Apr-2013 08:51
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http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=20338

What happened to Duncan

2420 posts

Uber Geek

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  #790120 1-Apr-2013 08:54
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Duncan has not worked at Orcon for about 3 Years

 
 
 
 


365 posts

Ultimate Geek


  #790132 1-Apr-2013 09:59
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ISP's never like to admit they screwed up, especially bad as this.

Been downloading a couple torrents this morning, getting 3.2MB/s.  Occasionally it drops straight down to 10KB/s (Throttling?) Then back up... If only it would stay this fast...

Athlonite: Anyone else notice there's not a whole hell of a lot of feed back in this thread from anyone from Orcon.....

Goes to show just how much they care about the customer I used to quite gladly recommend Orcon as an ISP but now I just tell people yeah their prices are good but their service is rubbish their tech sup is garbage when you can actually get through to them just go with telecom and save yaself the hassle





 

1387 posts

Uber Geek


  #790253 1-Apr-2013 17:25
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Athlonite: Anyone else notice there's not a whole hell of a lot of feed back in this thread from anyone from Orcon.....

Goes to show just how much they care about the customer I used to quite gladly recommend Orcon as an ISP but now I just tell people yeah their prices are good but their service is rubbish their tech sup is garbage when you can actually get through to them just go with telecom and save yaself the hassle



if they don't have enough bandwidth they don't have enough bandwidth.  they can throttle bittorrent etc but it just masquerades the real issue, which is lack of bandwidth.

that said, i left a trace running from a US server to 121.98.0.1 for a while from US provider and packets get dropped between odyssey los angeles and NZ suggesting that even their dns server is running out of bandwidth to it.



1828 posts

Uber Geek
Inactive user


  #790256 1-Apr-2013 17:39
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MadEngineer: http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=20338

What happened to Duncan


perhaps try quentinreade he's usually the local Orcon expert in here

10 posts

Wannabe Geek


  #790282 1-Apr-2013 20:02
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Anyone know when this will be fixed? Can't even watch a trailer on flicks without buffering Yell

516 posts

Ultimate Geek


  #790406 2-Apr-2013 04:01

I guess it will get fixed when they get around to it. No one has said anything in regards to this. I did have a contact with a level 2 tech at Orcon who has stopped emailing me. So I guess the question remains do I fork out the $200 and get better service else where. Or still pay the $100 i am paying for bad service and hope that it will get fixed.

643 posts

Ultimate Geek


  #790456 2-Apr-2013 09:25
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Im with PlaNet/kci and no throttling here. paying more for their unlimited plan about $145 with static ip but id say its money well spent given all the problems with orcon. i used to be with orcon and pleased they never got back to me within a good timeframe when i tried to sign up for their fiber.

10 posts

Wannabe Geek


  #790473 2-Apr-2013 09:43
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I posted on Orcon Facebook page and they have just come back with this:
We had some issues on Sunday however these should now be resolved.
Is it running better now?

Can anyone confirm whether the speeds are back to normal?

10 posts

Wannabe Geek


  #790608 2-Apr-2013 12:50
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bmetcalfenz: I posted on Orcon Facebook page and they have just come back with this:
We had some issues on Sunday however these should now be resolved.
Is it running better now?

Can anyone confirm whether the speeds are back to normal?


And this:

We've had to dial down P2P in the evenings while waiting on more bandwidth and some other changes. We hope to dial it back up very soon.

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