International Traffic issues on Orcon at moment?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › International Traffic issues on Orcon at moment?

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1387 posts

Uber Geek

#846898 28-Jun-2013 20:40

Viscery: Been having some bad experiences the last couple nights after 10-11pm, speedtest just to auckland running at 1 mpbs not sure if my own line fault or something to do with orcon? It isn't slow the entire night, just spikes after 10pm.

jitter of 60 msec or so to los angeles :/

seems 80, and worst at 9:30. extra bad the last two nights.

although san jose is fine. and the los angeles to san jose host is fine.

actually it's only starting to get bad tonight. it hasn't reached it's full badness.

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Sounddude

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#846907 28-Jun-2013 21:02

Viscery: Been having some bad experiences the last couple nights after 10-11pm, speedtest just to auckland running at 1 mpbs not sure if my own line fault or something to do with orcon? It isn't slow the entire night, just spikes after 10pm.

If you are having speedtest issues to Auckland then its not an international issue.

Sounddude

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#846908 28-Jun-2013 21:03

mercutio:
Viscery: Been having some bad experiences the last couple nights after 10-11pm, speedtest just to auckland running at 1 mpbs not sure if my own line fault or something to do with orcon? It isn't slow the entire night, just spikes after 10pm.

jitter of 60 msec or so to los angeles :/

seems 80, and worst at 9:30. extra bad the last two nights.

although san jose is fine. and the los angeles to san jose host is fine.

actually it's only starting to get bad tonight. it hasn't reached it's full badness.

Got any information on this?

We not seeing that on any of our monitoring systems.

Peppery

910 posts

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#847277 29-Jun-2013 22:45

I've noticed later in the evenings that speeds, even locally, tank down to sub mbit levels. Very annoying.

Sounddude

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#847324 30-Jun-2013 09:40

Peppery: I've noticed later in the evenings that speeds, even locally, tank down to sub mbit levels. Very annoying.

What area you in?

Not a international issue if its local traffic also.

Ramjet007

311 posts

Ultimate Geek

#847565 1-Jul-2013 06:13

All weekend was slow on Youtube. Stopping halfway through and taking 60 sec to start, generally poor.

variable

124 posts

Master Geek

#865315 24-Jul-2013 19:13

I am another not so happy Orcon fibre customer, I am on a basic fibre unlimited plan, my internet starts to go down the toilet at night and in the morning, my good old copper broadband from slingshot had better performance.

I complained on their facebook and all I get is f***ing standard reply to ring f***ing useless helpdesk who I think are getting high at work. This is such a big contrast to other telco like Skinny and 2degrees, whenever I contact them on facebook I get straight answers or they will get someone to look into it.

I really wonder if anyone at Orcon actually gives a f*** to the sh*t state that company is in at the moment.

KingPickle

15 posts

Geek

#865319 24-Jul-2013 19:21

variable: I am another not so happy Orcon fibre customer, I am on a basic fibre unlimited plan, my internet starts to go down the toilet at night and in the morning, my good old copper broadband from slingshot had better performance.

I complained on their facebook and all I get is f***ing standard reply to ring f***ing useless helpdesk who I think are getting high at work. This is such a big contrast to other telco like Skinny and 2degrees, whenever I contact them on facebook I get straight answers or they will get someone to look into it.

I really wonder if anyone at Orcon actually gives a f*** to the sh*t state that company is in at the moment.

My Orcon fibre connection has been rock solid for a couple of months now. Been getting good speeds day and night.

Have you tried logging a call?

variable

124 posts

Master Geek

#865328 24-Jul-2013 19:32

KingPickle:
variable: I am another not so happy Orcon fibre customer, I am on a basic fibre unlimited plan, my internet starts to go down the toilet at night and in the morning, my good old copper broadband from slingshot had better performance.

I complained on their facebook and all I get is f***ing standard reply to ring f***ing useless helpdesk who I think are getting high at work. This is such a big contrast to other telco like Skinny and 2degrees, whenever I contact them on facebook I get straight answers or they will get someone to look into it.

I really wonder if anyone at Orcon actually gives a f*** to the sh*t state that company is in at the moment.

My Orcon fibre connection has been rock solid for a couple of months now. Been getting good speeds day and night.

Have you tried logging a call?

There is nothing wrong with the physical connection, I always get 28mb from speedtest, but the real problem is international traffic.

Athlonite

1828 posts

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Inactive user

#867439 28-Jul-2013 16:45

@ Variable your on an all you can eat plan what did expect the bandwidth pool your in is managed harshly at peak times

tgzerozone

68 posts

Master Geek

#867697 29-Jul-2013 10:34

Athlonite: @ Variable your on an all you can eat plan what did expect the bandwidth pool your in is managed harshly at peak times

I don't think they necessarily always manage unlimited plans. With my last speed issues, I overheard the chorus tech talking to their second level support guys and he was told that I was under the normal profile, no shaped profile. I think they just put you in a high users group if you turn out being a high user, not automatically because you are on unlimited.

Athlonite

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#867938 29-Jul-2013 15:50

If your consistently being a high user and breaking their fair use policy you'd be asked to move to another plan (how much data that would take is anybodies guess) and the unlimited plan I think has 24/7 management to deal with on/off peak use

tgzerozone

68 posts

Master Geek

#867942 29-Jul-2013 15:55

Athlonite: If your consistently being a high user and breaking their fair use policy you'd be asked to move to another plan (how much data that would take is anybodies guess) and the unlimited plan I think has 24/7 management to deal with on/off peak use

Strange then that he said I was in the normal profile.

KieranMcb

2 posts

Wannabe Geek

#879982 17-Aug-2013 11:22

Is anyone else getting sub-optimum routing to Singapore?

After performing a trace route, it appears the connection is Going from NZ to the US, then back to Japan, then finally down to Singapore.
It is causing horrible ping and packet loss to game servers based in Singapore. While running PingPlotter, the US link (CogentCo) was often showing 10-20% packet loss.

There has been occasional times where the ping has been good around 150 as opposed to 240~280 and my guess is the connection is routed via Australia, however I don't have any trace routes or PingPlotter data to confirm this.

I'm just wondering what could be the cause of this sub optimum routing?

I'm just guessing this is due to the BGP route selection. Going via CogentCo then Singtel (with the specific server being hosted by Singtel) results in a shorter AS path than going via Australia (Just a guess?).

Here is the results of my trace route if it helps.

1    <1 ms     1 ms    <1 ms BoB.Orcon [192.168.1.1]
2    28 ms    27 ms    30 ms euba.bng1.nct.orcon.net.nz [60.234.8.2]
3    27 ms    27 ms    26 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4    51 ms    26 ms    26 ms 121.99.12.0
5   188 ms   180 ms   181 ms 38.122.92.162
6   182 ms   210 ms   211 ms te7-4.ccr01.sjc05.atlas.cogentco.com [38.122.92.161]
7   155 ms   155 ms   155 ms te0-3-0-7.ccr21.sjc01.atlas.cogentco.com [154.54.6.73]
8   156 ms   155 ms   156 ms te0-0-0-4.ccr21.sfo01.atlas.cogentco.com [154.54.1.129]
9   158 ms   157 ms   157 ms be2015.ccr21.sjc04.atlas.cogentco.com [154.54.7.174]
10   248 ms   246 ms   247 ms singtel.sjc04.atlas.cogentco.com [154.54.10.170]
11   248 ms   247 ms   247 ms 203.208.178.205
12   246 ms   242 ms   241 ms 203.208.153.125
13   249 ms   246 ms   239 ms so-7-0-0-0.sngc3-ar4.ix.singtel.com [203.208.152.33]
14   256 ms   244 ms   240 ms 203.208.166.58
15   242 ms   261 ms   257 ms wotsg1-slave-54.worldoftanks.sg [103.9.183.54]

Trace complete.

mercutio

1387 posts

Uber Geek

#880008 17-Aug-2013 11:59

KieranMcb: Is anyone else getting sub-optimum routing to Singapore?

After performing a trace route, it appears the connection is Going from NZ to the US, then back to Japan, then finally down to Singapore.
It is causing horrible ping and packet loss to game servers based in Singapore. While running PingPlotter, the US link (CogentCo) was often showing 10-20% packet loss.

There has been occasional times where the ping has been good around 150 as opposed to 240~280 and my guess is the connection is routed via Australia, however I don't have any trace routes or PingPlotter data to confirm this.

I'm just wondering what could be the cause of this sub optimum routing?

most likely the cause is that they just don't have a better route available because they dropped telstraclear and took on globalgateway, and so as a consequence their Asia performance will be worse.

as a general rule, telstraclear -> pacnet -> global gateway > vocus for asia connectivity.

afaik they were using pacnet then they changed to global gateway then they changed to telstraclear then they changed to global gateway then they added vocus. although at some point in time they seemed to try vocus for some things for a while and congest it massively.

I'm just guessing this is due to the BGP route selection. Going via CogentCo then Singtel (with the specific server being hosted by Singtel) results in a shorter AS path than going via Australia (Just a guess?).

AS path alone really can't create good routing paths. Singtel are actually one of the worst offenders. Their traffic is likely to have a shorter AS path via the US than via Australia, so a provider would have to make the as-paths longer for US based transit providers to singtel, and lower for any Asia/Australia learned routes from them. Although if going through someone else this may be difficult to do, as they may only receive US based routes, and a lot of smaller providers don't do much in the way of route optimisation, as it means lots of special cases, complications etc..

As a result asia traffic tends to suffer. Starcraft's singapore servers tend to be a bit better, but if you look at a range of singapore sites I imagine you'll find some with low latency and some with high. Some may even have over 300 msec pings.

Here is the results of my trace route if it helps.

1    <1 ms     1 ms    <1 ms BoB.Orcon [192.168.1.1]
2    28 ms    27 ms    30 ms euba.bng1.nct.orcon.net.nz [60.234.8.2]
3    27 ms    27 ms    26 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4    51 ms    26 ms    26 ms 121.99.12.0
5   188 ms   180 ms   181 ms 38.122.92.162
6   182 ms   210 ms   211 ms te7-4.ccr01.sjc05.atlas.cogentco.com [38.122.92.161]
7   155 ms   155 ms   155 ms te0-3-0-7.ccr21.sjc01.atlas.cogentco.com [154.54.6.73]
8   156 ms   155 ms   156 ms te0-0-0-4.ccr21.sfo01.atlas.cogentco.com [154.54.1.129]
9   158 ms   157 ms   157 ms be2015.ccr21.sjc04.atlas.cogentco.com [154.54.7.174]
10   248 ms   246 ms   247 ms singtel.sjc04.atlas.cogentco.com [154.54.10.170]
11   248 ms   247 ms   247 ms 203.208.178.205
12   246 ms   242 ms   241 ms 203.208.153.125
13   249 ms   246 ms   239 ms so-7-0-0-0.sngc3-ar4.ix.singtel.com [203.208.152.33]
14   256 ms   244 ms   240 ms 203.208.166.58
15   242 ms   261 ms   257 ms wotsg1-slave-54.worldoftanks.sg [103.9.183.54]

Trace complete.

telstra have a traceroute tool:

https://www.telstra.net/cgi-bin/trace

1 gigabitethernet3-3.exi1.melbourne.telstra.net (203.50.77.49) 0.364 ms 0.279 ms 0.244 ms
2 bundle-ether3.exi-core1.melbourne.telstra.net (203.50.80.1) 0.619 ms 3.422 ms 3.868 ms
3 bundle-ether5.way-core4.adelaide.telstra.net (203.50.11.92) 15.737 ms 15.538 ms 15.985 ms
4 bundle-ether5.pie-core1.perth.telstra.net (203.50.11.17) 46.344 ms 47.396 ms 47.968 ms
5 gigabitethernet0-7-0-0.pthp-core01.perth.net.reach.com (203.50.13.246) 45.718 ms 45.647 ms 45.719 ms
6 i-7-0-0.6ntp-core01.bx.telstraglobal.net (202.84.143.242) 93.066 ms 92.997 ms 92.939 ms
7 i-0-1-0-0.istt02.bi.telstraglobal.net (202.84.243.110) 95.314 ms 95.390 ms 95.805 ms
8 unknown.telstraglobal.net (202.126.173.182) 92.558 ms 92.613 ms 92.567 ms
9 xe-1-1-1.gw401.sg2.ap.equinix.com (27.111.222.107) 93.314 ms 93.246 ms 115.172 ms
10 27.111.214.82 (27.111.214.82) 93.050 ms 93.116 ms 92.940 ms
11 wotsg1-slave-54.worldoftanks.sg (103.9.183.54) 93.067 ms !Z 93.118 ms !Z 93.066 ms !Z

and i think vocus have some telstra routes, so orcon may be able to work around it.

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