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2154 posts

Uber Geek

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  #880718 18-Aug-2013 20:28
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anyone finding google rather slow atm?

as a home page it takes a while to open initially, then the content slowly loads

other sites are normal

61 posts

Master Geek


  #880932 19-Aug-2013 11:39
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Another Orcon Fibre 30Mbps Unlimited user here, started May 2013.

Here's my international speeds story:

May: 30Mbps truly unlimited on all traffic
June: 8Mbps per international connection
July-August: 1.5Mbps per international connection

We got this plan mostly to be able to stream 10Mbps+ bitrate HD IPTV channels that we're subscribed to.
Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.

If you want to lodge a support case, they will generically ask you to unplug the modem, plug it back and try again. What a farce!
At least they're not complaining about exceeding their fair use policy hitting 1TB+ pm. I guess that's something for NZ standards.

I hope another ISP offers competitive unlimited fibre plans soon.

 
 
 
 


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Master Geek


  #880935 19-Aug-2013 11:43
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toaster: Another Orcon Fibre 30Mbps Unlimited user here, started May 2013.

Here's my international speeds story:

May: 30Mbps truly unlimited on all traffic
June: 8Mbps per international connection
July-August: 1.5Mbps per international connection

We got this plan mostly to be able to stream 10Mbps+ bitrate HD IPTV channels that we're subscribed to.
Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.

If you want to lodge a support case, they will generically ask you to unplug the modem, plug it back and try again. What a farce!
At least they're not complaining about exceeding their fair use policy hitting 1TB+ pm. I guess that's something for NZ standards.

I hope another ISP offers competitive unlimited fibre plans soon.


And that's why I ignore their reply on facebook, all they say is ring our [stupid, useless] help desk. Gees, a 5 year old school girl can do that job. No one at Orcon actually being active to resolve the issues.

I fix stuff!
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Vocus
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  #880990 19-Aug-2013 13:27
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Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.


We don't do any traffic shaping of that kind. We only shape P2P traffic of international destinations at peak time, to prevent overloading.



124 posts

Master Geek


  #881011 19-Aug-2013 14:00
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Sounddude:

Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.


We don't do any traffic shaping of that kind. We only shape P2P traffic of international destinations at peak time, to prevent overloading.




Well maybe shape harder on peak hours, having a wife constantly complaining to me the internet is not working and made the wrong decision is not a happy life.

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Master Geek


  #881031 19-Aug-2013 14:46
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Sounddude:

Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.


We don't do any traffic shaping of that kind. We only shape P2P traffic of international destinations at peak time, to prevent overloading.




Well, I never use P2P, and I have a connection limit of 1.5Mbps on every type of international traffic. I have 4 months worth of bandwidth monitoring data that doesn't lie. Don't make me start posting the speedtest results.
My connection was truly unlimited for about 3 weeks since the beginning, then each international connection was suddenly limited to 8Mbps, for another 3 weeks or so, and since then it's been slow sailing at 1.5Mbps per international connection. The only way to maximise the bandwidth now is by using concurrent connections, which is rarely doable or practical.

If you're not imposing the connection limits, why are the limits so exact and constant? What is the reason that every non-NZ connection is limited to exactly 1.5Mbps then?

At least 1.5Mbps is enough for low-res skyping, so my wife doesn't complain that much. :)

I fix stuff!
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Vocus
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  #881038 19-Aug-2013 14:57
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variable:
Sounddude:

Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.


We don't do any traffic shaping of that kind. We only shape P2P traffic of international destinations at peak time, to prevent overloading.




Well maybe shape harder on peak hours, having a wife constantly complaining to me the internet is not working and made the wrong decision is not a happy life.


No need, we have plenty of bandwidth currently.

What is your support ticket number?

 
 
 
 


I fix stuff!
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Vocus
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  #881040 19-Aug-2013 14:57
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Well, I never use P2P, and I have a connection limit of 1.5Mbps on every type of international traffic. I have 4 months worth of bandwidth monitoring data that doesn't lie. Don't make me start posting the speedtest results.
My connection was truly unlimited for about 3 weeks since the beginning, then each international connection was suddenly limited to 8Mbps, for another 3 weeks or so, and since then it's been slow sailing at 1.5Mbps per international connection. The only way to maximise the bandwidth now is by using concurrent connections, which is rarely doable or practical.

If you're not imposing the connection limits, why are the limits so exact and constant? What is the reason that every non-NZ connection is limited to exactly 1.5Mbps then?

At least 1.5Mbps is enough for low-res skyping, so my wife doesn't complain that much. :)



What is your support ticket number?

Generally limitations like speed per connection is caused by packet loss. We don't do any shaping per connection.

124 posts

Master Geek


  #881056 19-Aug-2013 15:19
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Sounddude:
variable:
Sounddude:

Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.


We don't do any traffic shaping of that kind. We only shape P2P traffic of international destinations at peak time, to prevent overloading.




Well maybe shape harder on peak hours, having a wife constantly complaining to me the internet is not working and made the wrong decision is not a happy life.


No need, we have plenty of bandwidth currently.

What is your support ticket number?


I don't have a support ticket number and I don't understand how packet loss only happen during peak time though.

I fix stuff!
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Uber Geek

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Vocus
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  #881058 19-Aug-2013 15:20
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I don't have a support ticket number and I don't understand how packet loss only happen during peak time though.


Could be a number of things

124 posts

Master Geek


  #881060 19-Aug-2013 15:23
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Sounddude:

I don't have a support ticket number and I don't understand how packet loss only happen during peak time though.


Could be a number of things


Should I just ring your help desk for the sake of having a support ticket number? What should I tell them, the last thing I want to talk to is a stoned help desk representative telling me to restart my modem.

2572 posts

Uber Geek


  #881064 19-Aug-2013 15:33
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variable:
Should I just ring your help desk for the sake of having a support ticket number? What should I tell them, the last thing I want to talk to is a stoned help desk representative telling me to restart my modem.


Well, it's more likely to get looked at if you've raised it as a fault, than just hoping it will magicwork one day ;) Sure, many helpdesks will get you to do the very basics initially, but that's because some many people are just hopeless with this that they have to rule it out. Go through the pain of having to reboot your router, and when it's still broken, get the fault escalated.

124 posts

Master Geek


  #881096 19-Aug-2013 16:18
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Inphinity:
variable:
Should I just ring your help desk for the sake of having a support ticket number? What should I tell them, the last thing I want to talk to is a stoned help desk representative telling me to restart my modem.


Well, it's more likely to get looked at if you've raised it as a fault, than just hoping it will magicwork one day ;) Sure, many helpdesks will get you to do the very basics initially, but that's because some many people are just hopeless with this that they have to rule it out. Go through the pain of having to reboot your router, and when it's still broken, get the fault escalated.


Okay, I will give them a ring on my mobile, not sure if anyone has rung the on VOIP and when asked to reboot model and lost the phone connection. LOL

677 posts

Ultimate Geek

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  #881341 20-Aug-2013 08:32
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variable:
Inphinity:
variable:
Should I just ring your help desk for the sake of having a support ticket number? What should I tell them, the last thing I want to talk to is a stoned help desk representative telling me to restart my modem.


Well, it's more likely to get looked at if you've raised it as a fault, than just hoping it will magicwork one day ;) Sure, many helpdesks will get you to do the very basics initially, but that's because some many people are just hopeless with this that they have to rule it out. Go through the pain of having to reboot your router, and when it's still broken, get the fault escalated.


Okay, I will give them a ring on my mobile, not sure if anyone has rung the on VOIP and when asked to reboot model and lost the phone connection. LOL


You don't have to call, you can raise a fault through This link You should get an email back with the ticket number that was assigned...






meat popsicle

1985 posts

Uber Geek


  #881496 20-Aug-2013 12:14
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variable: ...the last thing I want to talk to is a stoned help desk representative telling me to restart my modem.


I think that comment was a little off but I do agree that calling the Orcon support line and speaking to one of their overseas representatives is extremely painful at best.  Hopefully Orcon do address this one day.

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