variable: Should I just ring your help desk for the sake of having a support ticket number?
We have to identify you somehow before we can fix the issue.
There isn't any widespread issue that we are aware of and your experience isn't one we intend so you need to either raise a support ticket and let us know so that we can see who you are and your connection details, or pm me your account username or number.
I'm happy to help either way as are the other guys. Third option is to use the Beta tool in my signature, it will also email us a Ticket and send you back the reference number after it has guided you through some troubleshooting....