variable: So, ringing help desk is going to be useless, because my physical connection is perfectly fine. It's more useful to complain here, so the actual techies from Orcon can see this problem straight away.
The purpose of ringing or logging a ticket was so we can id YOU and follow the parts of the network YOU are using so we can see what is happening. As I said we have no widespread issue with the network at this time so we start with your connection and work upstream. No details for you meant that process couldn't start.