JasonNemesis: I do have to say, aside from the presence of a few employees on geekzone, Orcon has some of the worst customer service I have come across. The status page on the website only appears to be updated with occasional major issues, rather an being the first place to go if you are experiencing any issues. The Helpdesk is pathetic - I had a call the other day regarding my complaints about the international speeds, apparently they were waiting for me to run the diagnostics tool - only I had done that a week earlier and they had somehow missed the results. I have had no feedback from them over this issue, other than a vague email saying that things should be sorted now.
What is the problem with having a little more transparency? No one is expecting your service to be perfect, but if there is an issue that could affect people, even for 10 minutes, what is the harm in posting something on the status page? That would go a long way to telling people that you are at least aware of the issue and attempting to do something about it? We as customers should not have to resort to 3rd party forums to work out what is going on.