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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Much slower Speeds in the evening (unlimited Naked plan)
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Asmodeus
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  #809872 1-May-2013 23:49
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Sounds a whole bunch like my Orcon unlimited plan...

 
 
 
 

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Azzura
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  #809971 2-May-2013 09:07
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freitasm: Sorry, why do you think Telecom has anything to do with this?

The network (including exchanges, cabinets and copper lines) is a Chorus business. Telecom has nothing to do with this and complaining to them will lead you nowhere.






I find this a little confusing. If Chorus provides the equipment that ISP's use to provide internet service to the end customer.

Why wouldn't the customer complain to the ISP >ISP complains to Chorus about the service issues caused by Chorus equipment to the ISP's end customer.


If the customer can't complain to his ISP. Who exactly does he complain too?

freitasm
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  #809972 2-May-2013 09:13
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Azzura:
freitasm: Sorry, why do you think Telecom has anything to do with this?

The network (including exchanges, cabinets and copper lines) is a Chorus business. Telecom has nothing to do with this and complaining to them will lead you nowhere.




I find this a little confusing. If Chorus provides the equipment that ISP's use to provide internet service to the end customer.

Why wouldn't the customer complain to the ISP >ISP complains to Chorus about the service issues caused by Chorus equipment to the ISP's end customer.


If the customer can't complain to his ISP. Who exactly does he complain too?


The OP is with Slingshot. He should complain to Slingshot.

Network infrastructure (exchanges, cabinets, copper of fibre) is provided by Chorus to the ISPs.

As for the OP comment that he was going to complain to Telecom about old equipment, it makes no sense since Telecom and Chorus are completely separate companies and Telecom has nothing to do infrastructure.




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Azzura
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  #809974 2-May-2013 09:16
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freitasm:
Azzura:
freitasm: Sorry, why do you think Telecom has anything to do with this?

The network (including exchanges, cabinets and copper lines) is a Chorus business. Telecom has nothing to do with this and complaining to them will lead you nowhere.




I find this a little confusing. If Chorus provides the equipment that ISP's use to provide internet service to the end customer.

Why wouldn't the customer complain to the ISP >ISP complains to Chorus about the service issues caused by Chorus equipment to the ISP's end customer.


If the customer can't complain to his ISP. Who exactly does he complain too?


The OP is with Slingshot. He should complain to Slingshot.

Network infrastructure (exchanges, cabinets, copper of fibre) is provided by Chorus to the ISPs.

As for the OP comment that he was going to complain to Telecom about old equipment, it makes no sense since Telecom and Chorus are completely separate companies and Telecom has nothing to do infrastructure.








 

Ahh ok then..thnks

Slingshot
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  #809999 2-May-2013 09:53
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Hello Team, 

I am aware that some people have been reporting speed and ping issues especially with international traffic and peak times.

I have a few examples and have submitted these to my Manager but if you are affected by this as of right now (it may have been fixed) please private message me your account number and affected issue. Tracert and Pathing tests are nice if you want to include these.

The more information I receive the better the case I can build!

Thanks,
Ben




www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

Vladmax
39 posts

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Inactive user


  #810304 2-May-2013 16:37
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I've done some trace routes to the same locations I tested previously and I have noticed that
trasnzpeer subnet has been changed and now shows better results from SS to Tranzpeer,
SS is no longer using 202.50 subnet but rather 101.98 subnet hops. However trace route
results are no better then before and pings are still all over the place....

ping -t -l 256 -n 10 www.discountdomains.co.nz
Pinging www.discountdomains.co.nz [202.174.112.196] with 256 bytes of data:
Reply from 202.174.112.196: bytes=256 time=118ms TTL=51
Reply from 202.174.112.196: bytes=256 time=37ms TTL=51
Reply from 202.174.112.196: bytes=256 time=88ms TTL=51
Reply from 202.174.112.196: bytes=256 time=138ms TTL=51
Reply from 202.174.112.196: bytes=256 time=57ms TTL=51
Reply from 202.174.112.196: bytes=256 time=107ms TTL=51
Reply from 202.174.112.196: bytes=256 time=26ms TTL=51
Reply from 202.174.112.196: bytes=256 time=77ms TTL=51
Reply from 202.174.112.196: bytes=256 time=149ms TTL=51
Reply from 202.174.112.196: bytes=256 time=63ms TTL=51

Ping statistics for 202.174.112.196:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 149ms, Average = 86ms



ping -t -l 256 -n 10 www.seasonvar.ru

Pinging www.seasonvar.ru [178.236.137.118] with 256 bytes of data:
Reply from 178.236.137.118: bytes=256 time=413ms TTL=41
Reply from 178.236.137.118: bytes=256 time=489ms TTL=41
Reply from 178.236.137.118: bytes=256 time=414ms TTL=41
Reply from 178.236.137.118: bytes=256 time=452ms TTL=41
Reply from 178.236.137.118: bytes=256 time=502ms TTL=41
Reply from 178.236.137.118: bytes=256 time=433ms TTL=41
Reply from 178.236.137.118: bytes=256 time=480ms TTL=41
Reply from 178.236.137.118: bytes=256 time=529ms TTL=41
Reply from 178.236.137.118: bytes=256 time=444ms TTL=41
Reply from 178.236.137.118: bytes=256 time=495ms TTL=41

Ping statistics for 178.236.137.118:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 413ms, Maximum = 529ms, Average = 465ms



ping -t -l 256 -n 10 www.skype.com

Pinging www.skype.akadns.net [91.190.216.12] with 256 bytes of data:
Reply from 91.190.216.12: bytes=256 time=394ms TTL=234
Reply from 91.190.216.12: bytes=256 time=497ms TTL=234
Reply from 91.190.216.12: bytes=256 time=296ms TTL=234
Reply from 91.190.216.12: bytes=256 time=338ms TTL=234
Reply from 91.190.216.12: bytes=256 time=389ms TTL=234
Reply from 91.190.216.12: bytes=256 time=316ms TTL=234
Reply from 91.190.216.12: bytes=256 time=392ms TTL=234
Reply from 91.190.216.12: bytes=256 time=330ms TTL=234
Reply from 91.190.216.12: bytes=256 time=380ms TTL=234
Reply from 91.190.216.12: bytes=256 time=302ms TTL=234

Ping statistics for 91.190.216.12:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 296ms, Maximum = 497ms, Average = 363ms



ping -t -l 256 -n 10 www.noname.ru

Pinging noname.ru [207.58.149.138] with 256 bytes of data:
Reply from 207.58.149.138: bytes=256 time=311ms TTL=45
Reply from 207.58.149.138: bytes=256 time=227ms TTL=45
Reply from 207.58.149.138: bytes=256 time=277ms TTL=45
Reply from 207.58.149.138: bytes=256 time=327ms TTL=45
Reply from 207.58.149.138: bytes=256 time=248ms TTL=45
Reply from 207.58.149.138: bytes=256 time=300ms TTL=45
Reply from 207.58.149.138: bytes=256 time=222ms TTL=45
Reply from 207.58.149.138: bytes=256 time=285ms TTL=45
Reply from 207.58.149.138: bytes=256 time=207ms TTL=45
Reply from 207.58.149.138: bytes=256 time=262ms TTL=45

Ping statistics for 207.58.149.138:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 207ms, Maximum = 327ms, Average = 266ms



ping -t -l 256 -n 10 www.saabgroup.com

Pinging www.saabgroup.com [136.163.230.33] with 256 bytes of data:
Reply from 136.163.230.33: bytes=256 time=401ms TTL=105
Reply from 136.163.230.33: bytes=256 time=324ms TTL=105
Reply from 136.163.230.33: bytes=256 time=378ms TTL=105
Reply from 136.163.230.33: bytes=256 time=304ms TTL=105
Reply from 136.163.230.33: bytes=256 time=359ms TTL=105
Reply from 136.163.230.33: bytes=256 time=416ms TTL=105
Reply from 136.163.230.33: bytes=256 time=335ms TTL=105
Reply from 136.163.230.33: bytes=256 time=390ms TTL=105
Reply from 136.163.230.33: bytes=256 time=314ms TTL=105
Reply from 136.163.230.33: bytes=256 time=374ms TTL=105

Ping statistics for 136.163.230.33:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 304ms, Maximum = 416ms, Average = 359ms

Slingshot
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  #810329 2-May-2013 16:54
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Hi @vladmax

Can you please PM me your account details so I can look into this?

Thanks,
ben




www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ



Ragnor
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  #811037 3-May-2013 21:47
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giollarnat: FYI truenet report

shows that slingshot unlimited is actually theoretically not doing too badly in the difference between peak time and off peak performance (95% feb, 85% march etc). I


They undoubtedly white-list various speed-test sites so their performance looks better than it is. Trivial for them to white-list Truenet's tests.

Nakedcity
93 posts

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  #811938 6-May-2013 11:54
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Me too.

The last few nights have been absolutely terrible for Netflix/Hulu.  Unwatchable during the evening, great during the day.

Hulu took 5-10 minutes to fill it's buffer on the lowest quality setting.
Netflix is the lowest quality possible, and then it stops and takes 5+ minutes (not joking - I timed it) to re-buffer.

Using Unblock US normally, but I also switched to VPN to see if that helped.

Slingshot: I'll PM you my account details.


Additional details:
•250GB / month plan (with rollover)
•ADSL model connection speeds are consistently 16,000 Kbps down and 1,200 up
•I usually get 200-400ms pings and 4-8 Mbps download speeds from west coast USA servers (speedtest.net)
•I use unblock US and VPN (HMA - UTP via Open VPN)

Nakedcity
93 posts

Master Geek


  #812010 6-May-2013 13:14
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Just went and tried Netflix and Hulu this afternoon at 12:30 (i.e. lunch time).  This would be:

8:30pm in New York
7:30pm in Houston
5:30pm in LA

So peak times in maybe 1/2 of the USA.

Hulu: perfect - load the buffer (highest quality selected) in seconds and stayed full.

Netflix: straight away into high quality SD (I never get HD, as is the case with most people who watch Netflix  on a HTPC rather than a device such as PS3, Roku, etc).

i.e. excellent transfer rates on both accounts.


This is using Unblock US only, not VPN, and I know this is a very unscientific way of testing.  I tried to do a tracert and this is what I get.  No idea why I get the timeouts.

Tracing route to dualstack.wwwservice--frontend-313423742.us-east-1.elb.amazonaw
s.com [107.21.251.131]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.x.x
2 35 ms 20 ms 20 ms 202.180.81.30
3 38 ms 24 ms 21 ms p85.pool-82.callplus.net.nz [202.180.82.85]
4 21 ms 43 ms 67 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5 29 ms 35 ms 21 ms vlan4081-cpcak3-r1.tranzpeer.net [101.98.1.145]
6 21 ms 21 ms 20 ms core2.cpcak3-r2.tranzpeer.net [101.98.2.230]

7 25 ms 21 ms 21 ms xe-4-0-3-10.cpcak4-r1.tranzpeer.net [101.98.3.97]
8 21 ms 21 ms 20 ms xe-4-0-2-10.cpcak4-r1.tranzpeer.net [101.98.3.96]
9 21 ms 21 ms 21 ms ten-0-2-0.bdr01.akl05.akl.VOCUS.net.nz [175.45.102.17]
10 146 ms 146 ms 145 ms ten-0-1-0-2.cor01.akl05.akl.VOCUS.net.nz [114.31.202.122]
11 145 ms 146 ms 145 ms ten-0-3-0-1.cor01.sjc01.ca.VOCUS.net [114.31.199.31]
12 145 ms 145 ms 145 ms ten-0-3-0.bdr02.sjc01.ca.VOCUS.net [114.31.199.189]
13 148 ms 152 ms 146 ms 10gigabitethernet3-2.core1.sjc1.he.net [64.71.184.45]
14 146 ms 146 ms 145 ms 10gigabitethernet1-4.core1.pao1.he.net [72.52.92.113]
15 216 ms 216 ms 220 ms 10gigabitethernet9-3.core1.ash1.he.net [184.105.213.178]
16 227 ms 221 ms 217 ms 209.51.161.42
17 219 ms 219 ms 219 ms 72.21.220.47
18 220 ms 235 ms 219 ms 72.21.222.155
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 221 ms 221 ms 220 ms 216.182.224.229
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.



I'll try and test again this evening.

Nakedcity
93 posts

Master Geek


  #812283 6-May-2013 20:39
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...so now it's 8:30pm and speeds have plummeted.

Speedtest.net to LA shows 155ms ping and 1 Mbps (it usually shows 4-6 Mbps)

Tracing route to www.netflix.com [147.255.227.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.x.x
2 22 ms 21 ms 20 ms 202.180.x.x
3 21 ms 22 ms 20 ms p85.pool-82.callplus.net.nz [202.180.82.85]
4 22 ms 23 ms 21 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5 21 ms 21 ms 21 ms vlan4081-cpcak3-r1.tranzpeer.net [101.98.1.145]
6 21 ms 21 ms 22 ms core2.cpcak3-r2.tranzpeer.net [101.98.2.230]
7 20 ms 21 ms 21 ms xe-4-0-3-10.cpcak4-r1.tranzpeer.net [101.98.3.97]
8 * 62 ms 21 ms xe-4-0-2-10.cpcak4-r1.tranzpeer.net [101.98.3.96]
9 21 ms 21 ms 22 ms ten-0-2-0.bdr01.akl05.akl.VOCUS.net.nz [175.45.102.17]
10 146 ms 146 ms 147 ms ten-0-1-0-2.cor01.akl05.akl.VOCUS.net.nz [114.31.202.122]
11 145 ms 147 ms 145 ms ten-0-1-0-1.cor01.sjc01.ca.VOCUS.net [114.31.199.54]
12 147 ms 147 ms 146 ms ten-0-0-0.bdr02.sjc01.ca.VOCUS.net [114.31.199.191]
13 146 ms 145 ms 145 ms 10gigabitethernet3-2.core1.sjc1.he.net [64.71.184.45]
14 147 ms 147 ms 149 ms 10gigabitethernet2-1.core1.sjc2.he.net [72.52.92.118]
15 147 ms 147 ms 149 ms mpr1.sjc7.us [206.223.116.86]
16 151 ms 147 ms 147 ms xe-4-2-0.cr1.sjc2.us.above.net [64.125.30.173]
17 147 ms 148 ms 148 ms xe-1-0-0.cr2.sjc2.us.above.net [64.125.30.138]
18 166 ms 166 ms 166 ms xe-0-1-0.mpr2.sea1.us.above.net [64.125.31.21]
19 173 ms 174 ms 175 ms 208.184.34.154.IPYX-067818-005-ZYO.above.net [208.184.34.154]
20 166 ms 166 ms 165 ms 147-255-227-14.w.example.com [147.255.227.14]

Slingshot
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  #812770 7-May-2013 13:13
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Hi guys,

We are performing a significant augment on the morning of 9th, and between now and then we are optimising the capacity we have.

Thanks for your patience and I will update further when I have more information. Hopefully everything is back to normal after that.

Thanks,
Ben




www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

giollarnat
138 posts

Master Geek


  #812798 7-May-2013 13:34
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Slingshot: Hi guys,

We are performing a significant augment on the morning of 9th, and between now and then we are optimising the capacity we have.

Thanks for your patience and I will update further when I have more information. Hopefully everything is back to normal after that.

Thanks,
Ben


Hey Ben, what's being augmented - international bandwidth or... ?

i've had plenty of difficulties streaming even at low bitrates from U.S. and Australia at peak times, and was just about to switch away from Slingshot, so would be interested to know.

Slingshot
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  #812806 7-May-2013 13:40
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giollarnat:
Slingshot: Hi guys,

We are performing a significant augment on the morning of 9th, and between now and then we are optimising the capacity we have.

Thanks for your patience and I will update further when I have more information. Hopefully everything is back to normal after that.

Thanks,
Ben


Hey Ben, what's being augmented - international bandwidth or... ?

i've had plenty of difficulties streaming even at low bitrates from U.S. and Australia at peak times, and was just about to switch away from Slingshot, so would be interested to know.



Hey, 

Yes, International bandwidth.

Cheers
Ben




www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

ekul
89 posts

Master Geek


  #813229 7-May-2013 20:21
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It's a shame slingshot won't admit to any issues with their network over the phone, but someone does on this forum. Having been going back and forward with their tech support for weeks. Got to the point yday where I told them where to go and have moved to snap

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