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142 posts

Master Geek
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Topic # 116624 4-May-2013 21:50
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Hi all,

Just wondering if anyone else is having dodgy internet as of late? At about 7pm our internet went down, eventually came back, dropped again, and for the moment is stable however it's syncing at much lower rates than normal, as can be seen below:

DSL Status: ConnectedDSL
Modulation Mode: ADSL2+
DSL Path Mode:Interleaved
Downstream Rate:2370 kbps
Upstream Rate:628 kbps
Downstream Margin:14 db
Upstream Margin:12 db
Downstream Line Attenuation:31 db
Upstream Line Attenuation:7.5 db
Downstream Transmit Power:12 db
Upstream Transmit Power:21 db

Normally the Downstream Rate is about 15mbps and Upstream Rate around 900kbps.

I am in Thorndon Wellington.

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  Reply # 811367 4-May-2013 21:50
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 811373 4-May-2013 21:53
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Hi, sounds like something is across the line that you are not aware of (or obviously some line fault). Maybe tell us more about what is and not across the line.

Cyril

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  Reply # 811376 4-May-2013 21:56
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Sounds like a weather related issue

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  Reply # 811378 4-May-2013 21:57
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nice fine weather here tonight, unlike Auckland I hear

Cyril

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  Reply # 811381 4-May-2013 22:04
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Dangerous Chocolate
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Master Geek
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  Reply # 811382 4-May-2013 22:05
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Yes actually, my internet is total crap tonight as well ... it dropped several times, and then took a very long time to connect and when it did it was only at 600kbps down ... usually 3000.

However, i'm in Auckland, and on Snap, so very unlikely to be related ...

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Master Geek
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  Reply # 811383 4-May-2013 22:07
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I'm on slingshot unlimited and connection is steady as.

Location wanganui.



142 posts

Master Geek
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  Reply # 811397 4-May-2013 23:29
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cyril7: Hi, sounds like something is across the line that you are not aware of (or obviously some line fault). Maybe tell us more about what is and not across the line.

Cyril


Thanks for the reply mate, not sure what you're asking for though?

My flat is on the Naked Unlimted plan with Slingshot. They have been doing along an adjacent street installing UFB but I doubt that has anything to do with it.



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Master Geek
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  Reply # 811398 4-May-2013 23:31
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michaelmurfy: Have you got a master filter installed?


I am unsure on that, although our landlord did do-up the place a couple years back so internal wiring should be good. We normally get 15mbps down, which isn't perfect, and as the wiring itself should be okay, perhaps we're not on a master filter. From what I know there are 3 jackpoints in the house. 

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  Reply # 811399 4-May-2013 23:38
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Mines the same and we've been having it rain sideways most of today so I assume its something to do with that. See what its like tomorrows once everythings dried out.




Bachelor of Computing Systems (2015)

 

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Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
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Sam, Auckland 




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Master Geek
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  Reply # 811493 5-May-2013 10:52
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Syncing at 4mbps down dismorning, still experiencing issues :(



142 posts

Master Geek
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  Reply # 811933 6-May-2013 11:20
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Whatever the problem was it has now sorted itself.

DSL Status:Connected
DSL Modulation Mode:MultiMode
DSL Path Mode:Interleaved
Downstream Rate:15392 kbps
Upstream Rate:1011 kbps
Downstream Margin:12 db
Upstream Margin:11 db
Downstream Line Attenuation:31 db
Upstream Line Attenuation:3 db
Downstream Transmit Power:12 db
Upstream Transmit Power:22 db

Cheers,
Tom

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