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12 posts

Geek


Topic # 116628 5-May-2013 10:45
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Ok, so discovered on Wednesday (May 1st) afternoon that I wasn't receiving my Xtra emails in Outlook. Could see them fine in webmail, however. I hadn't changed anything. Also noted that I couldn't connect to Battlefield 2 multiplayer that night - looks to be a punkbuster issue. Can't update punkbuster either.

Emails arrived in Outlook the next morning, so that was good. Email connectivity in relation to receiving was intermittent, however. Problem persisted through to Saturday morning, so called Slingshot helpline, after changing out modem etc. Helpline suggested changing out modem again, so did. Problem remained. Rang helpline again, who suggested that I buy a new modem. One has been ordered, but not sure if this is going to help.

Have connected another computer (laptop) directly to modem to rule out any local networking issues (problem remains).

Have used a Vodem to confirm that it is something to do with my ADSL connection (Vodem allows Outlook to receive Xtra emails just fine on same computer).

General info:
Slingshot uncapped plan. Good speed, reasonable pings.
I have tried 2x USR 9108 modems (my old favourites) and a CNet CAR-854 (which is pretty bollocks, but has been used here before and didn't exhibit any issues).
Have ordered a Netcomm NB304 at Slingshot's suggestion.
Internet browsing works fine.

I'm thinking that either:
(I) some ports are being blocked somewhere
(II) there was an upgrade to the local Telecom exchange and something was changed there.

Any suggestions? (I'm looking at you, Slingshot)

Tim.

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139 posts

Master Geek
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  Reply # 811504 5-May-2013 11:43
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Windows firewall and antivirus program should be checked out - but possibly not to blame given you have different results on different gateways ..



12 posts

Geek


  Reply # 811505 5-May-2013 11:51
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Yes, have checked firewall and security software.

Firewall/security issue not likely given that (I) the behaviour is consistent across all computers here and (II) I can get emails etc when using a Vodafone mobile modem on the same computer. 

Should have also mentioned in my first post that I can't get my Xtra emails on my Android phone either, when using the local network for connection (and yes, I could do this before Wednesday).

Tim.

 
 
 
 


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139 posts

Master Geek
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  Reply # 811530 5-May-2013 12:33
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Could be a DNS problem? To test try setting to OpenDNS servers 208.67.222.222 208.67.220.220

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Uber Geek
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  Reply # 811544 5-May-2013 13:16
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Possibly DNS settings in modem?

139 posts

Master Geek
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  Reply # 811555 5-May-2013 13:40
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Yes you can either change the dns in your modem which is presumably dhcp for all clients, or override the dns on say your PC by changing the network adaptor properties.



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Geek


  Reply # 811574 5-May-2013 14:02
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Thanks for the suggestions. I had tried, fairly early on, changing the DNS on the computer to no avail.

At Foiler's suggestion I've tried changing the DNS to those suggested, on both the modem and the computer, but that didn't work either.

Tim.

139 posts

Master Geek
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  Reply # 811696 5-May-2013 18:19
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Can you do this command and get a connection?

telnet pop3.xtra.co.nz 110

You should get this response ..
+OK hello from popgate-0.8.0.357900 pop110.tnz.mail.aue.yahoo.com

Also
telnet smtp.xtra.co.nz 25
-> 220 mta01.xtra.co.nz ESMTP server ready ...

To shed more light you could try telnet to other pop servers.

Maybe the router is redirecting this port? Time for a Factory reset there maybe?

139 posts

Master Geek
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  Reply # 811705 5-May-2013 18:39
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My bad - Xtra mail via a different ISP .. your Outlook setup should show a different pop server and port (advanced settings) .. use that port and server for telnet testing ..



12 posts

Geek


  Reply # 811782 5-May-2013 22:01
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Ok, so that was interesting.

The following all work:

telnet smtp.xtra.co.nz 25
telnet send.xtra.co.nz 25 
telnet pop3.xtra.co.nz 110

The funny thing is that they probably shouldn't according to Foiler's messages, i.e. I'm not with Telecom as an ISP.

These don't work:

telnet smtp.xtra.co.nz 465
telnet send.xtra.co.nz 465
telnet pop3.xtra.co.nz 995

But I thought at least 'telnet send.xtra.co.nz 465' should, i.e. I can send email via that server and port via Outlook.

Tim



 

139 posts

Master Geek
+1 received by user: 5


  Reply # 811791 5-May-2013 22:27
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http://help.telecom.co.nz/app/answers/detail/a_id/1594/~/how-do-i-set-up-email-on-my-mobile-phone%3f

That in a nutshell suggests either this setup ..
pop3.xtra.co.nz:995 SSL
send.xtra.co.nz:465 SSL - requires authentication

Or alternatively this ..
pop3.xtra.co.nz:110 no-SSL
send.xtra.co.nz:587 no-SSL - requires authentication

I wonder if the latter setup gets you out of the cactus for now?

You could further prove whether Xtra or Slingshot is blocking those ports by maybe testing the google mail servers which talk on those SSL and TLS ports.

Seems also there is intermittent connectivity if Outlook and Telnet conflicting results .. are you sure the antivirus is off the hook here?



12 posts

Geek


  Reply # 811878 6-May-2013 09:27
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Ok, so both Outlook and Battlefield 2/Punkbuster are working fine this morning, for the first time since early Saturday), on my usual settings (no, I don't normally play video games on a Monday morning. This was strictly trouble-shooting).

I had tried those alternate xtra settings but I think they only work on a Telecom mobile (which I have) or if you're using Telecom as an ISP.

The potential for antivirus etc to block email doesn't explain why my phone couldn't download emails when running off the local network/wireless.

Will advise if the issue reappears (I'm thinking maybe 50:50 odds here). My guess it was/is an issue/feature located outside of my property.

Thanks for your help so far.

Tim



12 posts

Geek


  Reply # 811940 6-May-2013 12:10
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Ok, so it's happened again. Within the last half hour I can no longer receive emails in Outlook or via my phone (when connected to my home network which is connected to Slingshot).

I should be getting a new modem tomorrow (Tuesday) so will try that.

Tim.

139 posts

Master Geek
+1 received by user: 5


  Reply # 811965 6-May-2013 12:45
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Oh darn

This test might prove how close the problem is ..

telnet pop.gmail.com 995



12 posts

Geek


  Reply # 811996 6-May-2013 13:00
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That doesn't work, i.e. can't telnet to gmail on port 995.

T.

139 posts

Master Geek
+1 received by user: 5


  Reply # 812016 6-May-2013 13:26
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Connection failure being this message? "Could not open connection ... " or a blank screen which is a connect?

How about .. telnet pop3.slingshot.co.nz 995

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