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AndyKiwi
8 posts

Wannabe Geek


  #1002515 11-Mar-2014 00:03
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richms: If they haven't put you on the plan yet then you can't be on a term contract yet.


Good point!!! Thanks for this!!!

Slingshot
1002 posts

Uber Geek

Trusted
Slingshot

  #1002597 11-Mar-2014 09:39
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Hey Andy,

That sounds like a dreadful experience! If you're able to send me a PM with your account details I'll get this sorted for you and follow up with some of the CSRs you've spoken with.

Cheers,
Chris




 
 
 
 


AndyKiwi
8 posts

Wannabe Geek


  #1002709 11-Mar-2014 11:50
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Slingshot: Hey Andy,

That sounds like a dreadful experience! If you're able to send me a PM with your account details I'll get this sorted for you and follow up with some of the CSRs you've spoken with.

Cheers,
Chris


Ok. PM sent.

AndyKiwi
8 posts

Wannabe Geek


#1002731 11-Mar-2014 12:19
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Ok. Here is an UPDATE.


Chris from Slingshot asked me to PM him my details which I did a short while ago and I now got a call from Wayne (probably their manager) and Wayne was very very apologetic about my experience. He said that it was just a 2 minute job that the CSR who I had spoken to on 6th March should have handled correctly. So now, Wayne has done the change over for me and he is going to have a long meeting with the CSR who I spoke to on the 6th March.

So all thanks to Chris and Wayne for the very speedy action on their part.

I have decided not to move away from Slingshot and continue with them as their customer.

Thanks a lot,
Andy

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