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70 posts

Master Geek
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Topic # 120843 15-Jun-2013 17:53
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I've had problems since day 1 with slingshot, and now im really annoyed....


My phone hasn't received a txt for 4 weeks this coming monday 17th June since i first ported to slingshot.

I also had problems receiving calls for the first week and a half and during this time i had a family member pass away, i did not found out until the night before the tangi/funeral because people were txting and calling and was unable to receive any of them. I was extremely lucky there was a family member passing through and they decided to see if i was going to it. 

I then wake this morning to find there is a bar on my mobile... They told me its because i have hit a limit on my account....
Since day 1 i have never had a complete service with my mobile, i have NEVER received a txt, and half of the time i cannot send a txt either....
I explained to them that what other option do i have, SLINGSHOT have left me no option but to make the phone call, its either send a txt that probably wont go through, and if it does send, and the person replies, i'll never get the txt back, anyway, so the best way to get a MESSAGE across to someone is via a phone call..... 

Then to be told that i had to pay $270 odd ticked me off even more....

and unfortunately in SLINGSHOTS terms and conditions, it states the following....

12.1 We exclude all of our liability to you in connection with us providing services to you or failing to provide services to you. Without limiting this, we are not liable to you (and nor are any of our officers, employees, contractors or agents liable to you):1. if any communication you make is intercepted;2. if any communication you make is not properly transmitted or received;3. if any of our services are not available at any time or are faulty;4. for any delay in commencing the provision of services;5. if any software we supply does not operate properly;6. for any error in any directory listing which we arrange;7. (for internet customers) if your computer becomes affected by any virus or worm.

12.2 We are not liable to you for any fault in or non-provision of services which is caused by an event beyond our reasonable control.

12.3 If you use another service provider’s services during any period when our service is not fully operational, we are not liable to pay any amount you are charged by that service provider.

12.4 You acknowledge that no third party whose network or services we use to supply services to you (nor any officer, employee, contractor or agent of such third party) is in any way liable to you in connection with our services. This clause is intended to confer a benefit which those third parties can enforce.

12.5 Nothing in this clause limits any rights you have under the Consumer Guarantees Act unless you are using our services for the purposes of a business in which case any rights you may have had under the Consumer Guarantees Act are excluded. 



Im looking over the consumers guarantee act now, because i have never had a service with slingshot that has worked, and im hesitant to pay for something that i have never been able to use or worked since i was first connected...

I'm so angry i think the Indians in America can see my smoke signals coming out of my ears!

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70 posts

Master Geek
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  Reply # 837374 15-Jun-2013 19:18
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I also have referred it to fairgo, feel welcome to like the post on there facebook page at:

Click this link, and then click like on the facebook page

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Uber Geek
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  Reply # 837379 15-Jun-2013 19:46
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What about TDR?



70 posts

Master Geek
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  Reply # 837382 15-Jun-2013 20:12
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Hiya Johnr... whats TDR?

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  Reply # 837385 15-Jun-2013 20:32
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  Reply # 837392 15-Jun-2013 21:08
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12.1 We exclude all of our liability to you in connection with us providing services to you or failing to provide services to you. Without limiting this, we are not liable to you (and nor are any of our officers, employees, contractors or agents liable to you):1. if any communication you make is intercepted;2. if any communication you make is not properly transmitted or received;3. if any of our services are not available at any time or are faulty;4. for any delay in commencing the provision of services;5. if any software we supply does not operate properly;6. for any error in any directory listing which we arrange;7. (for internet customers) if your computer becomes affected by any virus or worm.


So basically you can have a connection that doesn't work but it still isn't Slingshot's fault?

Just like Orcon, it amazes me these people still have customers. People like to hate on Telecom but they sure as hell don't have the issues these cowboys have.



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Master Geek
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  Reply # 837443 15-Jun-2013 23:19
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Thanks Johnr, i thought u were referring to them, yup i lodge one today



70 posts

Master Geek
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  Reply # 837449 15-Jun-2013 23:40
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chevrolux:
12.1 We exclude all of our liability to you in connection with us providing services to you or failing to provide services to you. Without limiting this, we are not liable to you (and nor are any of our officers, employees, contractors or agents liable to you):1. if any communication you make is intercepted;2. if any communication you make is not properly transmitted or received;3. if any of our services are not available at any time or are faulty;4. for any delay in commencing the provision of services;5. if any software we supply does not operate properly;6. for any error in any directory listing which we arrange;7. (for internet customers) if your computer becomes affected by any virus or worm.


So basically you can have a connection that doesn't work but it still isn't Slingshot's fault?

Just like Orcon, it amazes me these people still have customers. People like to hate on Telecom but they sure as hell don't have the issues these cowboys have.



Oh please please dont say that lol, i've just had a orcon fibre connection added to my house... {GULP}

Frown

I believe so yes, its not entirely slingshots fault, telecom assure have alot to answer for aswell for not being able to provide the service on behalf of slingshot.....


Im just annoyed that its taken so (CENSORED/Friggin) long, i've even got email that proof how long this has been going on for and the stupid steps that have been suggested by telecom for slingshot to pass onto me.....
Like delete my 2 numbers off my phone.... My mums and sisters, aparently there phones were sending messages 4-5 times daily, when infact they wern't, there phones were turned off for the night and day...
 how exactly is deleting there numbers from my contacts suppose to help?  im puzzled at that 1 aswell..


From: ##### ##### [#####.#####@telecom.co.nz]
Sent: Wednesday, 29 May 2013 2:43 p.m.
Subject: RE: FW. Regarding mobile ######
 Hi, Please ask customer to remove the mobile number from
the mobile contacts list.




From: #### [#####.######@telecom.co.nz]
Sent: Wednesday, 29 May 2013 1:06 p.m.
To: SLINGSHOT
Subject: RE: FW. Regarding mobile 0204020#### SMSC pics

Hi #####,

Sorry for the late response but I am assigned in another queue today.

Ok, so I've done some digging around and would like you to try the following:-

Ask customer to remove all texts from 027521#### (inbox/sent box/drafts)
and then remove this contact from their contacts list of the phone.

And then try sending a text to anyone but not 027521####

Let me know what happens please.



Regards



###### #######
Corporate Mobile Dealer Support
T 08008019**
E ######.#####@telecom.co.nz

P O Box 1473, Christchurch
Twitter: @telecomnz
www.telecom.co.nz


The other wierd thing telecom kept going on about was there was a corrupt message on the system..... Its funny that the corrupt message happened to cause the issue since i ported the number, and simply deleting the corrupt message should remedy the issue, in theory....

The last thing i should mention is that when the sim is inserted into another phone with a new IMEI then a message does come thru, but its only the APN settings for Slingshot



70 posts

Master Geek
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  Reply # 837597 16-Jun-2013 13:10
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Also she had said try sending a txt to anyone but that number? what that going to achieve, i can send txts most of the time, sending is the opposite to receiving love

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Slingshot

  Reply # 838485 18-Jun-2013 08:47
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Hi Kamrind,

I've replied to your email now.

Thanks
Ben




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