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Topic # 120915 18-Jun-2013 13:00
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Come On Slingshot your service is like watching paint dry today has been for several hours now can you fix it already!!!




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

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  Reply # 838722 18-Jun-2013 14:21
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Hi,

I've not heard any other complaints about speed, if you want me to look into this for you please private message me your account number.

Thanks
Ben




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  Reply # 838901 18-Jun-2013 20:07
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I would suggest the appropriate troubleshooting before painting the service provider nasty colours.

...Pun absolutely intended. 0800 89 2000 is their number, Option three is the department you want.





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  Reply # 838914 18-Jun-2013 20:46
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Reply # 838916 18-Jun-2013 20:47
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bahahahaha awesome! The OP should be doing some basic fault checking

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  Reply # 838919 18-Jun-2013 20:58
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PeterReader didn't reply to this thread, but it should.

GNFB, are you having problems connected via WiFi or ethernet?






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  Reply # 838972 18-Jun-2013 22:19
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Slingshot: Hi,

I've not heard any other complaints about speed, if you want me to look into this for you please private message me your account number.

Thanks
Ben


Belwo is what i was getting 5 mins ago





The ab




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe travelkit.nz

GNFB Geeks Out on Geekzone

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  Reply # 838975 18-Jun-2013 22:27
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Have you checked that you have not gone over your monthly allowance?




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  Reply # 838976 18-Jun-2013 22:28
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Is it worse in wet weather?

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  Reply # 838978 18-Jun-2013 22:30
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What do the xDSL modem stats say? Posting speedtests adds very little value and good chance issue is not actually on the ISP side



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  Reply # 838982 18-Jun-2013 22:34
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Where do i get the xDSL modem stats from?
and if the speedtests are usless why do you guys put them on th esite?




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe travelkit.nz

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  Reply # 838984 18-Jun-2013 22:36
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example: Last week Vodafone NZ customer posted on Vodafone community about speeds and how they had dropped to 1/20 of what they use to be had a bit of a rant how poor speeds are now, After an investigation into the issue by the customer they figured out what had happened, Customer had damaged house wiring by accident when moving some stuff into a cupboard, They sorted that out and speeds went back normal



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  Reply # 838986 18-Jun-2013 22:37
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mattwnz: Is it worse in wet weather?


No not they I know This is the first reall issue I have had sense i moved into wanganui city . When I was living out in the bush I had masses of problems

but so far in here its been good

I guess why I am so pissed of is that i rang up during the day and the the we are experincing issues please call back in 20 mins so I thought it was NI wide
Only to find out it was my problem on the line no one elses




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe travelkit.nz

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  Reply # 838987 18-Jun-2013 22:39
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Speedtests don't tell anything about your line conditions or connection characteristics.

I am going to copy and paste PeterReader from another thread, Please follow the instructions:


If you are posting regarding DSL speeds please check that 

- you have reset your modem and router 
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
- your tests are always done on an ethernet connection to the router - do not use wireless for testing 
- you read this topic and follow the instructions there. 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now: 

- Your ISP and plan 
- Type of connection (ADSL, ADSL2, VDSL) 
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
- Your general location (or street) 
- If you are rural or urban 
- If you know your connection is to an exchange, cabinet or conklin 
- If your connection is to a ULL or wholesale service 
- If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online. 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking. 

I recommend you read these two blog posts: 

Is your premises phone wiring impacting your broadband performance? (very technical) 
Are you receiving a substandard ULL ADSL2+ connection from your ISP?






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  Reply # 838989 18-Jun-2013 22:39
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gnfb:
johnr:
gnfb:
Slingshot: Hi,

I've not heard any other complaints about speed, if you want me to look into this for you please private message me your account number.

Thanks
Ben


Belwo is what i was getting 5 mins ago





https://cdn.geekzone.co.nz/imagessubs/ee972b1a579f47fcc1a06d210ca32f25.jpg



The ab


What do the xDSL modem stats say? Posting speedtests adds very little value and good chance issue is not actually on the ISP side



Where do i get the xDSL modem stats from?
and if the speedtests are usless why do you guys put them on th esite?


Cause it gives customers an idea of what the actual xDSL speed is, Does not show if you have high attenuation due to house wiring issues



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  Reply # 838990 18-Jun-2013 22:39
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johnr: example: Last week Vodafone NZ customer posted on Vodafone community about speeds and how they had dropped to 1/20 of what they use to be had a bit of a rant how poor speeds are now, After an investigation into the issue by the customer they figured out what had happened, Customer had damaged house wiring by accident when moving some stuff into a cupboard, They sorted that out and speeds went back normal


That happens and i agree its not always your guys that arae at fault

when i first moved in i got crappy speeds and i happened to get a tec there Called Cameron or as i refer to him as Saint Cameron He told me to remove the 5 m ext cord i had on my modem and the speeds went up by  x4 times




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe travelkit.nz

GNFB Geeks Out on Geekzone

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