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  Reply # 838992 18-Jun-2013 22:42
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gnfb:
johnr: example: Last week Vodafone NZ customer posted on Vodafone community about speeds and how they had dropped to 1/20 of what they use to be had a bit of a rant how poor speeds are now, After an investigation into the issue by the customer they figured out what had happened, Customer had damaged house wiring by accident when moving some stuff into a cupboard, They sorted that out and speeds went back normal


That happens and i agree its not always your guys that arae at fault

when i first moved in i got crappy speeds and i happened to get a tec there Called Cameron or as i refer to him as Saint Cameron He told me to remove the 5 m ext cord i had on my modem and the speeds went up by  x4 times


First rule don't use an ext lead on the xDSL modem next rule when issues happen do an isolation test



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  Reply # 838993 18-Jun-2013 22:42
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"- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) "

I have a Netgear DGND3700 any ideas where that information is provided





Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

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  Reply # 838994 18-Jun-2013 22:44
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is that what you wnat?

Modem StatusconnectedDownStream Connection Speed551 kbpsUpStream Connection Speed89 kbpsVPI0VCI




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  Reply # 838995 18-Jun-2013 22:46
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attenuation is what we require and have you done an isolation test?



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  Reply # 838996 18-Jun-2013 22:47
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sonyxperiageek: Have you checked that you have not gone over your monthly allowance?



Good question but no I always stay in credit just to have one less problem




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

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  Reply # 838997 18-Jun-2013 22:50
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johnr: attenuation is what we require and have you done an isolation test?


Isolation test modem to wall modem to 1 computer ? yes

attenuation? 

is it amongst this lot

Router Status Hardware VersionDGND3700Firmware VersionV1.0.0.17_1.0.17GUI Language VersionV1.0.0.15  Internet Port MAC Address A0:21:B7:80:2E:4DIP Address 101.98.136.205Network Type PPPoAIP Subnet Mask 255.255.255.255Gateway IP Address 101.98.0.68Domain Name Server
202.180.64.10
202.180.64.11 LAN PortMAC Address A0:21:B7:80:2E:4CIP Address 192.168.0.1DHCP OnIP Subnet Mask 255.255.255.0  Modem ADSL Firmware VersionA2pv6C035g.d23kModem StatusconnectedDownStream Connection Speed551 kbpsUpStream Connection Speed89 kbpsVPI0VCI100  Wireless Port RegionEuropeWireless Settings (2.4GHz b/g/n)Name (SSID)ChannelAuto (1)ModeUp to 300 MbpsWireless APOnBroadcast NameOnWireless IsolationOffWireless Settings (5GHz a/n)Name (SSID)Channel36(P)+40(S)ModeUp to 300 MbpsWireless APOnBroadcast NameOnWireless IsolationOff  Guest Network Wireless Settings (2.4GHz b/g/n)Guest Profile 2Wireless APOffGuest Profile 3Wireless APOffGuest Profile 4Wireless APOff Wireless Settings (5GHz a/n)Guest Profile 2Wireless APOffGuest Profile 3Wireless APOffGuest Profile 4Wireless APOff




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  Reply # 839004 18-Jun-2013 22:53
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So you have no other telephone jack points in the house? Don't need to know if anything is plugged into them



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  Reply # 839006 18-Jun-2013 22:56
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johnr: So you have no other telephone jack points in the house? Don't need to know if anything is plugged into them


I have no more or less than i had yesterday when it was working fine

i use voip so no phones are plugged in 

I changed the filter just in case it was that






Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

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  Reply # 839007 18-Jun-2013 22:57
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sorry incorrect answer to question 
I have two jackpoints in the house

only one is used




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  Reply # 839010 18-Jun-2013 23:07
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Remove the filter all together and plug the cable from the phone directly in to the jack you don't use as a primary. That way you eliminate the cable, jack and filter all at the same time.  Also power down your modem, unplugging it from both the phone cable and power source to power cycle it.

Based on those sync rates, you have a faulty jack, faulty modem or dodgy cabling in between be it a corroded joint at the pillar or some other bad joint between your jack and ETP.





Sometimes what you don't get is a blessing in disguise!



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  Reply # 839031 18-Jun-2013 23:47
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whilst we are on the subject of cables sockets and connections

Did I see somewhere that there is a improved wall socket for plugging your modem into ? that improves connectivity and speed? o r was I dreaming that ther was ?




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

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  Reply # 839035 18-Jun-2013 23:53
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well I have unplugged replugged tested reset and goodness knows what else so I'm off to bed there seems to be a little more buildup in speed on my downloads that might just be the time of night hopefully by the morning it would have resolved itself and i can get back to work!




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

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  Reply # 839056 19-Jun-2013 08:51
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It sounds like there is something wrong with the filter or extension cable.

I would suggest speaking to our tech team on 0800892000. They will walk you through full troubleshooting and isolation testing so we can diagnose the problem. If you are still having issues getting through on the phone (you shouldn't, there is no wait times) let me know and I will arrange a call back for you.

Thanks
Ben




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  Reply # 839075 19-Jun-2013 09:29
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gnfb:
johnr: attenuation is what we require and have you done an isolation test?


Isolation test modem to wall modem to 1 computer ? yes

attenuation? 

is it amongst this lot

Router Status Hardware VersionDGND3700Firmware VersionV1.0.0.17_1.0.17GUI Language VersionV1.0.0.15  Internet Port MAC Address A0:21:B7:80:2E:4DIP Address 101.98.136.205Network Type PPPoAIP Subnet Mask 255.255.255.255Gateway IP Address 101.98.0.68Domain Name Server
202.180.64.10
202.180.64.11 LAN PortMAC Address A0:21:B7:80:2E:4CIP Address 192.168.0.1DHCP OnIP Subnet Mask 255.255.255.0  Modem ADSL Firmware VersionA2pv6C035g.d23kModem StatusconnectedDownStream Connection Speed551 kbpsUpStream Connection Speed89 kbpsVPI0VCI100  Wireless Port RegionEuropeWireless Settings (2.4GHz b/g/n)Name (SSID)ChannelAuto (1)ModeUp to 300 MbpsWireless APOnBroadcast NameOnWireless IsolationOffWireless Settings (5GHz a/n)Name (SSID)Channel36(P)+40(S)ModeUp to 300 MbpsWireless APOnBroadcast NameOnWireless IsolationOff  Guest Network Wireless Settings (2.4GHz b/g/n)Guest Profile 2Wireless APOffGuest Profile 3Wireless APOffGuest Profile 4Wireless APOff Wireless Settings (5GHz a/n)Guest Profile 2Wireless APOffGuest Profile 3Wireless APOffGuest Profile 4Wireless APOff


Go to Router Status, scroll down and click on show statistics. A pop up window will have atten/noise etc


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  Reply # 839154 19-Jun-2013 11:02
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gnfb: i moved into wanganui city .


There's ya problem... Wink

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