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70 posts

Master Geek

Topic # 123148 26-Jun-2013 12:03
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Modem dropped out once at around 6am and then again at about 11:50am . Did this happen to anyone else?

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Uber Geek
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  Reply # 845517 26-Jun-2013 12:03
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

621 posts

Ultimate Geek
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  Reply # 845529 26-Jun-2013 12:21
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I noticed the 6am-ish one in Dunedin although it seemed more to do with DNS weirdness. My established vpns to the office and a couple of customers stayed up but I couldn't browse through via local gateway with nslookup failing.

Bounced the modem, nothing changed, 10 mins later it started working fine again.


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Uber Geek
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  Reply # 845579 26-Jun-2013 13:40
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Hey there

We did have an outage this morning but it was only for about 10mins. Restarting your modem would have fixed any issues if you were affected


355 posts

Ultimate Geek
+1 received by user: 12

  Reply # 846762 28-Jun-2013 14:46
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I've been having to resart the modem 2 or 3 times a day since the big storm in Wgtn.

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Uber Geek
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  Reply # 846789 28-Jun-2013 15:31
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Chainsaw: I've been having to resart the modem 2 or 3 times a day since the big storm in Wgtn.

Lines have probably been damaged due to extreme weather or your existing fault that went unnoticed before has become noticeable.

Sometimes what you don't get is a blessing in disguise!

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