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Topic # 128668 18-Aug-2013 22:34
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over 2 months ago I asked it to be changed to a naked connection, accepting that I would be going onto a new 12 month contract but having a considerable saving each month.

You emailed me (and even for some strange reason sent me a letter) asking if I wanted to keep the phone number or not, I replied on june the 20th that I did not want to keep this number (as the email from a staff member asked I did) - your ticket was accepted by your system and answered on the 23rd that a note was being made on my account.

I had a look today and see that the last 2 months have been still charged as the old plan, not the correct plan I should have been on.

So, what can "work something out to make it worthwhile staying" get me? VDSL global mode unlimited naked connection?





Richard rich.ms

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  Reply # 880964 19-Aug-2013 12:27
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Hi there,

I'm sorry to hear that your plan change has not gone through for you and would love the chance to have a closer look into this issue for you. If you can PM me your account details I can have a further look into your account and see what I can do to get this problem sorted.

We are intending on offering VDSL some time over the next couple of month and this is about as much information I have on the subject right now unfortunately. ]

Cheers,
Geoff




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