Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

21533 posts

Uber Geek
+1 received by user: 4386


Topic # 128668 18-Aug-2013 22:34
Send private message

over 2 months ago I asked it to be changed to a naked connection, accepting that I would be going onto a new 12 month contract but having a considerable saving each month.

You emailed me (and even for some strange reason sent me a letter) asking if I wanted to keep the phone number or not, I replied on june the 20th that I did not want to keep this number (as the email from a staff member asked I did) - your ticket was accepted by your system and answered on the 23rd that a note was being made on my account.

I had a look today and see that the last 2 months have been still charged as the old plan, not the correct plan I should have been on.

So, what can "work something out to make it worthwhile staying" get me? VDSL global mode unlimited naked connection?


Create new topic
1001 posts

Uber Geek
+1 received by user: 58


  Reply # 880964 19-Aug-2013 12:27
Send private message

Hi there,

I'm sorry to hear that your plan change has not gone through for you and would love the chance to have a closer look into this issue for you. If you can PM me your account details I can have a further look into your account and see what I can do to get this problem sorted.

We are intending on offering VDSL some time over the next couple of month and this is about as much information I have on the subject right now unfortunately. ]


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.