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28 posts

Geek
+1 received by user: 7


  Reply # 888040 2-Sep-2013 08:00
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Got another e-mail from slingshot
"This email is to advise that your internet plan has been upgraded. This change is effective immediately."
Same account number and username
Internet Plan: Naked DSL Urban AYCE (guess the same plan)
but why is it still connect to BUBA

I didn't ask for this, Do I have to call them?

1414 posts

Uber Geek
+1 received by user: 11


  Reply # 888204 2-Sep-2013 11:35
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was able to connect to both CSGO and dota 2 this morning no packet loss, minimal lag, no problems. hopefully it remains this way in the afternoon and tonight




gz ftw


 
 
 
 


22 posts

Geek


  Reply # 888208 2-Sep-2013 11:44
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b0untypure1: was able to connect to both CSGO and dota 2 this morning no packet loss, minimal lag, no problems. hopefully it remains this way in the afternoon and tonight


 

Yup could go on pandora, d/l and currently playing LoL. Hopefully this stays like this 

23 posts

Geek


  Reply # 888220 2-Sep-2013 12:06
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b0untypure1: was able to connect to both CSGO and dota 2 this morning no packet loss, minimal lag, no problems. hopefully it remains this way in the afternoon and tonight


I hope so. I too can connect to any online game and stay connected. Skype is working as it should. But will check again at around 4:30 PM. It's been working fine during the wee hours of the morning etc.

11 posts

Geek
+1 received by user: 2


  Reply # 888221 2-Sep-2013 12:06
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I had some bittorrent success this morning, not as fast as usual but it was going at least but it's slowed right down as of about 11am and getting slower. tvnz and the on-demand were ok this morning too when I tested them.
Got a message on Facebook from one of their support people Chris so I've messaged them my account number and details of what faults we're seeing.
Hopefully they'll be able to work out what's up, they are working on it.

22 posts

Geek


  Reply # 888318 2-Sep-2013 14:46
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Nevermind :L nets still abit slow tho

9 posts

Wannabe Geek


  Reply # 888323 2-Sep-2013 14:58
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Paper: Nevermind :L nets still abit slow tho


It typically cuts out around just after noon. 3am to noon are ok for connectivity. I'd give them a call. It's what I did and referenced this thread along with previous comments on ubatype.

They know there's a problem but they don't know how to fix it. At least that's the impression I got. Until then I've resorted to using a ssh tunnel.

22 posts

Geek


  Reply # 888362 2-Sep-2013 16:02
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clanmouse:
Paper: Nevermind :L nets still abit slow tho


It typically cuts out around just after noon. 3am to noon are ok for connectivity. I'd give them a call. It's what I did and referenced this thread along with previous comments on ubatype.

They know there's a problem but they don't know how to fix it. At least that's the impression I got. Until then I've resorted to using a ssh tunnel.


 

Ssh tunnel ? I want this if it helps haha, keen to explain ?

11 posts

Geek
+1 received by user: 2


  Reply # 888375 2-Sep-2013 16:12
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Paper:
clanmouse:
Paper: Nevermind :L nets still abit slow tho


It typically cuts out around just after noon. 3am to noon are ok for connectivity. I'd give them a call. It's what I did and referenced this thread along with previous comments on ubatype.

They know there's a problem but they don't know how to fix it. At least that's the impression I got. Until then I've resorted to using a ssh tunnel.


 

Ssh tunnel ? I want this if it helps haha, keen to explain ?


SSH is just a secure way of connecting to another computer/server so you must have somewhere to connect to which allows an SSH connection and for which you have an account to log in. You can pay to be able to connect up securely to a server in Europe for example and then out to the internet from there so it makes it hard/impossible for your ISP to know what you are doing, traffic shape etc. VPN is another way of doing this, there are even some free vpn servers out there but generally the free ones don't have particularly good bandwidth to the internet so performance isn't so good.

Since lunchtime or so my connection has worsened, most sites are pretty slow, gmail running like a dog and bittorrents totally dead again. tvnz gone again too, very odd that that in particular is affected.

Fingers crossed the tech guys are managing to track down the fault.

22 posts

Geek


  Reply # 888377 2-Sep-2013 16:23
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MongooseNZ:
Paper:
clanmouse:
Paper: Nevermind :L nets still abit slow tho


It typically cuts out around just after noon. 3am to noon are ok for connectivity. I'd give them a call. It's what I did and referenced this thread along with previous comments on ubatype.

They know there's a problem but they don't know how to fix it. At least that's the impression I got. Until then I've resorted to using a ssh tunnel.


 

Ssh tunnel ? I want this if it helps haha, keen to explain ?


SSH is just a secure way of connecting to another computer/server so you must have somewhere to connect to which allows an SSH connection and for which you have an account to log in. You can pay to be able to connect up securely to a server in Europe for example and then out to the internet from there so it makes it hard/impossible for your ISP to know what you are doing, traffic shape etc. VPN is another way of doing this, there are even some free vpn servers out there but generally the free ones don't have particularly good bandwidth to the internet so performance isn't so good.

Since lunchtime or so my connection has worsened, most sites are pretty slow, gmail running like a dog and bittorrents totally dead again. tvnz gone again too, very odd that that in particular is affected.

Fingers crossed the tech guys are managing to track down the fault.


 

Ahh I see, thanks. I've had the exact same problem was happily playing LoL and on Pandora now niether work. I don't think If I ring it'll help in way so I guess I just have to sit around and wait for them to fix this.

11 posts

Geek
+1 received by user: 2


  Reply # 888391 2-Sep-2013 16:53
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Just had word on Facebook that a request has been put in for my connection to be moved to EUBA in the hopes this will resolve things so fingers crossed.

Must say I'm pretty impressed with a company who are willing to take a comment on a facebook status, communicate with the customer promptly and take action to fix an issue with no necessity to call the helpdesk and jump through loads of hoops. Thanks to Chris for dealing with the problem.

I'll be even happier if I get my decent internet connection back too

1002 posts

Uber Geek
+1 received by user: 58

Trusted
Slingshot

  Reply # 888409 2-Sep-2013 17:00
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Hey guys,

We've got a couple of ideas for a fix. Can I get anyone experiencing these issues to send an email to socialmediateam@team.slingshot.co.nz with your account number and a list of affected servcies. We're going to try and migrate any accounts that are eligible over to EUBA and this should, we hope, sort everything out.

Cheers,
Chris





63 posts

Master Geek
+1 received by user: 2


  Reply # 888528 2-Sep-2013 20:08
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Google gone again

1414 posts

Uber Geek
+1 received by user: 11


  Reply # 888552 2-Sep-2013 20:19
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dota 2 and csgo no longer work




gz ftw


22 posts

Geek


  Reply # 888554 2-Sep-2013 20:20
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Okay I rang up , I've got a thing sent in requesting to be moved to EUBA so thats relief :) , hopefully this fixes it. For now I've got a up to 2 day wait.

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