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103 posts

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Topic # 128968 30-Aug-2013 01:24
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Hey,

Been around 30 minutes now with no internet connectivity.

Currently have sync and PPP up, but unable to browse.

Have checked DNS etc.. Am able to ping slingshots default gateway.

Trying to do a trace route from my Vodafone 3G connection starts to time out once it reaches slingshot, or doesn't in this case. Trying from my server in France I get the same result essentially.


Did slingshot accidentally turn off all their routers again?


Vodafone 3G:

1 1 ms 1 ms 1 ms 192.168.43.1
2 88 ms 69 ms 109 ms 172.26.74.40
3 66 ms 49 ms 58 ms 172.26.66.115
4 93 ms 69 ms 79 ms 172.26.86.105
5 64 ms 79 ms 69 ms be7.ppnzldv02.akl.vf.net.nz [203.109.180.242]
6 74 ms 69 ms 59 ms be8.ppnzldv01.akl.vf.net.nz [203.109.180.241]
7 162 ms 99 ms 89 ms vodafone4.ape.nzix.net [192.203.154.145]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


French Server:

traceroute to 119.224.31.188 (119.224.31.188), 30 hops max, 60 byte packets
1 62.210.204.1 (62.210.204.1) 3.018 ms 3.189 ms 3.342 ms
2 88.191.1.53 (88.191.1.53) 0.828 ms 1.009 ms 1.065 ms
3 a9k2-1013.dc3.poneytelecom.eu (88.191.1.133) 0.693 ms 0.931 ms 0.937 ms
4 ix-25-0.thar1.PVU-Paris.as6453.net (80.231.63.21) 0.484 ms 0.495 ms 0.494 ms
5 if-13-5.tcore1.PVU-Paris.as6453.net (80.231.153.177) 88.409 ms 88.417 ms 88.416 ms
6 if-2-2.tcore1.PYE-Paris.as6453.net (80.231.154.18) 82.723 ms 82.588 ms 82.575 ms
7 if-3-6.tcore1.L78-London.as6453.net (80.231.130.85) 100.579 ms if-5-2.tcore1.L78-London.as6453.net (80.231.130.1) 83.766 ms if-3-6.tcore1.L78-London.as6453.net (80.231.130.85) 86.408 ms
8 if-7-2.tcore1.NJY-Newark.as6453.net (66.198.70.25) 87.067 ms if-4-2.tcore1.NJY-Newark.as6453.net (80.231.130.34) 84.262 ms 82.778 ms
9 if-2-2.tcore2.NJY-Newark.as6453.net (66.198.70.2) 82.966 ms 83.676 ms 87.970 ms
10 if-14-14.tcore2.NTO-NewYork.as6453.net (66.198.111.126) 81.397 ms 81.377 ms 84.179 ms
11 209.58.26.70 (209.58.26.70) 87.501 ms 83.843 ms 82.777 ms
12 207.88.14.185.ptr.us.xo.net (207.88.14.185) 158.945 ms 165.759 ms 161.160 ms
13 te-11-0-0.rar3.sanjose-ca.us.xo.net (207.88.12.69) 164.550 ms 164.540 ms 164.676 ms
14 207.88.13.234.ptr.us.xo.net (207.88.13.234) 155.420 ms 156.645 ms 155.822 ms
15 ip67-92-171-26.z171-92-67.customer.algx.net (67.92.171.26) 152.828 ms 154.477 ms 154.695 ms
16 ten-0-0-0-0.cor01.sjc01.ca.VOCUS.net (114.31.199.52) 280.863 ms 276.369 ms 276.986 ms
17 ten-0-1-0-1.cor01.akl05.akl.VOCUS.net.nz (114.31.199.30) 279.244 ms 278.083 ms ten-0-7-0-0.cor01.akl05.akl.VOCUS.net.nz (114.31.199.55) 278.080 ms
18 ten-0-0-0.bdr01.akl05.akl.VOCUS.net.nz (114.31.202.123) 278.241 ms 277.751 ms 278.598 ms
19 as9790.bdr01.akl05.akl.VOCUS.net.nz (175.45.102.18) 278.411 ms 278.053 ms 278.157 ms
20 xe-4-0-3-10.cpcak4-r1.tranzpeer.net (101.98.3.97) 278.692 ms 276.203 ms 278.789 ms
21 core1.cpcak3-r2.tranzpeer.net (101.98.2.225) 279.378 ms 277.575 ms 276.362 ms
22 vlan4081-cpcak3-r1.tranzpeer.net (101.98.1.145) 277.065 ms 279.692 ms 279.145 ms
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *



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'That VDSL Cat'
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  Reply # 886800 30-Aug-2013 01:33
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does indeed seem a little dead, saw two others on slingshot both suddenly drop off with no warning a little ago.. possibly related..




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  Reply # 886801 30-Aug-2013 01:41
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All up and running again. But still, it looked like most of Slingshots network was down.

Any explanation anyone?

 
 
 
 


'That VDSL Cat'
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  Reply # 886802 30-Aug-2013 01:42
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Anbo: All up and running again. But still, it looked like most of Slingshots network was down.

Any explanation anyone?


considering the time, ild say some maintenance window.. 




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  Reply # 886857 30-Aug-2013 08:16
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mine went down too, thought it was my network and spent most the time tearing my hair out trying to work out what was going on





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  Reply # 886866 30-Aug-2013 08:45
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Outages around early hours of the morning like 1am to 3am will most likely be planned work

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  Reply # 886877 30-Aug-2013 09:10
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johnr: Outages around early hours of the morning like 1am to 3am will most likely be planned work


true, but the DSL and internet light on my model stayed on/didnt go red so i was confused, usually one or both go out





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  Reply # 886879 30-Aug-2013 09:16
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Not all changes are the same might have been an outage

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  Reply # 886915 30-Aug-2013 09:52
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Surely if it was planned there'd have been some sort of notification somewhere? Probably the hamster fell off his wheel again...




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  Reply # 886966 30-Aug-2013 10:56
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johnr: Outages around early hours of the morning like 1am to 3am will most likely be planned work


On the money. We weren't expecting service to actually drop and not for as long as it did so apologies for any inconvienience! Everything should be back up and running now.

Cheers,
Chris




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  Reply # 886967 30-Aug-2013 10:58
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Inphinity: Surely if it was planned there'd have been some sort of notification somewhere? Probably the hamster fell off his wheel again...


Not all planned work has to be notified

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  Reply # 887007 30-Aug-2013 12:07
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johnr:

Not all planned work has to be notified


No, sure, but I would've expected for what seems to have been a ~45minute total outage that there'd have been some communication if it was planned. Of course, if it's a break/fix, that's a different story.




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  Reply # 887008 30-Aug-2013 12:10
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Inphinity:
johnr:

Not all planned work has to be notified


No, sure, but I would've expected for what seems to have been a ~45minute total outage that there'd have been some communication if it was planned. Of course, if it's a break/fix, that's a different story.



As far as I know the work was planned but the outage was not. Sorry for all the hassles!

Chris




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