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jeffnz
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  #901226 23-Sep-2013 13:43
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Hammerer: 
The OP was clearly frustrated at being at out-of-service and out-of-pocket so I can excuse the dramatic comments. The OP needed to be reminded to stick to the facts, use moderate language and aim for a constructive outcome.  But I think that it is unreasonable for other long-time posters to then cast aspersions on the OP by speculating about negative motivations and methods. This contributed nothing to a positive outcome. The OP at least had ameliorating circumstances as an excuse.
.


take a look at the ops nickname for a start then look at thread heading after you have considered those 2 read the first post and then tell me that he was here for a positive outcome. People reacted in a way expected for such a thread as most of us are frustrated by one time posters coming in just to vent and attention seek or get revenge so don't be so quick to judge those of us that replied to the post.

Nice of you to stick up for the Op but had he/she bothered to read the FUG we wouldn't be discussing this now.




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puckfack

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  #901548 23-Sep-2013 22:45
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Hammerer:
freitasm:
Klipspringer:
johnr: I wonder if the OP will be a 1 post wonder never to be seen again


Probably.
Wonder if the OP also goes under any other usernames on this forum?


The OP joined ten days before the post. I'd stop speculation about now.


Thanks freitasm for stopping this.

The OP was clearly frustrated at being at out-of-service and out-of-pocket so I can excuse the dramatic comments. The OP needed to be reminded to stick to the facts, use moderate language and aim for a constructive outcome.  But I think that it is unreasonable for other long-time posters to then cast aspersions on the OP by speculating about negative motivations and methods. This contributed nothing to a positive outcome. The OP at least had ameliorating circumstances as an excuse.

I suspect that the OPs proposal to start a class action lawsuit was the proverbial red rag to a bull. That's probably why Snap's many satisfied  customers came out in support, which is why I rate Snap highly. But positive experiences mean nothing when someone has a problem.
In this case, Snap clearly failed to maintain service continuity for their new customer. The customer doesn't care who is at fault but does care how Snap handles it. It was not good enough for the OP and it wouldn't be good enough for me.

So Snap should give some attention to customer service for these sorts of problems as the OP is not the first or only one. For example, someone else here is "THOROUGHLY regretting switching to Snap".


Thanks for that Hammerer. The choice at the end of the day is the consumer themselves. Some may of had good experiences with snap and others not so well. Take a look through the forums, at the link provided by Hammerer, http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=129517 and http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=129596 these are just a few customers who have experienced bad services like myself recently. Judge for yourself the level of service they provide or actually dont provide. If you would like to choose to disregard this and the other threads by all means do so and deal with the problems yourself.

paulst:
SamF: You have to remember that most of the time it's Chorus who are to blame for delays. There are lots of people who have nothing but great experiences with snap, myself included.


You buying a service from Snap, if they can't manage their providers, its still on them. If you went to them separately and independently what you say may be relevant. BUT you buying a service and it should be treated as such.


+1

ubergeeknz
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  #901560 23-Sep-2013 22:56
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I read the increasing number of complaint threads about Snap! installs as great news for them.  It only means they are attracting more customers :)

I doubt that it's disproportionate, compared with other ISPs who are attracting new customers.  Providing internet is a complex business, even though it seems simple to the end user.



danfaulknor
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  #901561 23-Sep-2013 22:57
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puckfack: If you would like to choose to disregard this and the other threads by all means do so and deal with the problems yourself.


You're still assuming that all users will experience problems, which is simply not the case.




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eXDee
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  #901585 23-Sep-2013 23:55
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ubergeeknz: I read the increasing number of complaint threads about Snap! installs as great news for them.  It only means they are attracting more customers :)

I doubt that it's disproportionate, compared with other ISPs who are attracting new customers.  Providing internet is a complex business, even though it seems simple to the end user.

 

Growing pains methinks, but also I think they need to get a bit more involved when it comes to chorus too.

ubergeeknz
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  #901593 24-Sep-2013 00:30
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eXDee:
ubergeeknz: I read the increasing number of complaint threads about Snap! installs as great news for them.  It only means they are attracting more customers :)

I doubt that it's disproportionate, compared with other ISPs who are attracting new customers.  Providing internet is a complex business, even though it seems simple to the end user.
Growing pains methinks, but also I think they need to get a bit more involved when it comes to chorus too.


Commercial realities are what they are.  You really think a small ISP like Snap can click their fingers and the behemoth Chorus will come running?

richms
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  #901674 24-Sep-2013 09:31
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I get the impression that you need to babysit jobs in the chorus queues to get them thru successfully and on time, vs submitting a job and relying on it being done right.




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Hammerer
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  #901768 24-Sep-2013 11:13
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jeffnz:
Hammerer: 
The OP was clearly frustrated at being at out-of-service and out-of-pocket so I can excuse the dramatic comments. The OP needed to be reminded to stick to the facts, use moderate language and aim for a constructive outcome.  But I think that it is unreasonable for other long-time posters to then cast aspersions on the OP by speculating about negative motivations and methods. This contributed nothing to a positive outcome. The OP at least had ameliorating circumstances as an excuse.
.


take a look at the ops nickname for a start then look at thread heading after you have considered those 2 read the first post and then tell me that he was here for a positive outcome. People reacted in a way expected for such a thread as most of us are frustrated by one time posters coming in just to vent and attention seek or get revenge so don't be so quick to judge those of us that replied to the post.

Nice of you to stick up for the Op but had he/she bothered to read the FUG we wouldn't be discussing this now.


I think that you misread my post. I wasn't sticking up for the OP or the post per se. I was pointing out that the OPs immoderate post is not a justification for immoderate responses.. As I said, "The OP needed to be reminded to stick to the facts, use moderate language and aim for a constructive outcome".

I don't agree that speculation and inuendo are to be expected responses. Why should others reserve the right to vent their frustration while disapproving of the OPs vent about a problem which had a far larger material impact on him/her?

Surely the moderators can manage breaches of the FUG including inappropriate nicknames.

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