We've just tried signing up for Orcon Fibre at work and at home but have been told it's not possible because:
- You can't have a copper phone line and a fibre internet line going into the same address
- Therefore, the phones have to go through VOIP on Orcon's 'Genius' modem
- But the Genius modem doesn't support monitored alarms
I explained several times that we don't want our phones on the same package using VOIP and are happy to leave the phones as they are. But the Orcon rep insisted that you can't have phones on copper and internet on fibre even if you're prepared to pay to have them separate.
This seems very weird as I would've thought that a lot of businesses (and homes) use a monitored alarm?
Also, the only way to signup is to commit to the package and wait for a tech who may tell you after assessing your house that it will cost $X,XXX to get the fibre from the road, down your drive to your house - at which time you're already committed. We have no issue with paying but you kind of need to know what you're up for before you commit right?
The whole things seems a bit odd - does anyone else have experience with this?
Any pointers in the right direction would be much appreciated.