Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
1818 posts

Uber Geek
+1 received by user: 52

Trusted

  Reply # 71566 21-May-2007 21:07
Send private message
63 posts

Master Geek


Reply # 71573 21-May-2007 21:58
Send private message

This kind of thing always annoys me. I rang up Xtra a while ago, I could not understand what the person was saying at all, in the end I politely ended the conversation and gave up trying to seek help. Also when seeking help for Xbox Live I was greeted by a voice I had no hope in understanding, this ended similar to the Xtra call excaept this time I emailed Xbox and as well as seeking help for my original problem queried why they did not have people answering the phone who spoke English as a first language. I never did get a reply.

95 posts

Master Geek


  Reply # 72050 24-May-2007 12:00
Send private message

Having worked for a telemarketing company before (NOT by choice lol) all you have to do is politely ask for your number to be removed from their dialing lists. If they do not understand that, ask for a supervisor or manager, and ask for them to remove your number from any and all calling lists they may have.

The one I worked for always had the option of "Remove caller from database"

Remember it's not the agent who chose to call you, so don't make their life hell. :P


411 posts

Ultimate Geek
+1 received by user: 19

Trusted

  Reply # 74847 15-Jun-2007 18:28
Send private message

Both Hewlett Packard and Dell support lines link to overseas call centres that can be extremely frustrating to deal with - especially when you know they're just reading from a checklist that's not relevant (i.e. questions relevant to an enduser when you're a professional geek and are way past trying the things on their list).






BDFL - Memuneh
61477 posts

Uber Geek
+1 received by user: 12203

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 74856 15-Jun-2007 19:39
Send private message

On the other hand Belkin support is handled from Australia. One of my Belkin UPS died yesterday during a self test. After two e-mails (quickly responded to by the way), the person on the other side asked me for name, address and he's sending a replacement unit, collecting the faulty on on the process. Really good stuff!





1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.