Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




32 posts

Geek


# 140922 24-Feb-2014 16:22
Send private message

I never realised that activating a Sim card could be so convoluted  ...  Bought a new Moto G Saturday 15 Feb - Requested a new sim card via Slingshots Face Book page on Sunday - cheerful email with confirmation arrived Monday morning, followed by another email giving courier detail for same.  Sim duly arrived Tuesday morning.  Rang Slingshot Tuesday requesting activation - this could take up to 72 hours, Sir  .....  Really -  Inserted card and kept cycling through a turn on/turn off phone - A little tired of that routine by Saturday 22 Feb - Rang Slingshot - I have now lost count of the number of times I have confirmed my DOB and address...   Well spoken tech assistant checked the file - sensed my aggravation - followed the request thru to some outfit called Assure (I gather they are a subsidary of Telecom who active cards and Slingshot wholesale from them)

It appeared that Assure did have the activation request - it seemed to be in their system but were unable to advise why activation had not occurred.   Tech advised he had "escalated" the request and I should have service in hopefully 1-2 hours - cue in the Tui ad..

Nothing happened - so I fired off a couple of requests thru their FB page and their own tech service page on Sunday - seems they respond to FB over the weekend.  Assure assured them the request was to be activated, but I am yet to be assured that Telecom have any bright spark that might improve their own service...

Rang Slingshot midday Monday (24th), was told that the request had only being passed to Assure today - pardon?  You had the request nearly a week ago....  Slingshot seemed to sense I was losing patience and had the request "escalated" and rang back about a hour later to say my new card was activated - Tui ad  ....  "And this being the case I take it my wife who had the original phone with the same number (using a different size sim card) would not have a phone that would work? "  I was assured that was correct - but knew I was going to be safe as she had been expecting this to happen for a week now....  Guess who rang me two hours later?  

Another call to Slingshot had them puzzled as their notes did not indicate the activation had occurred - "but I had a call from you" I protested - No, I will have it "escalated" for you was the response - it could happen in 10 minutes or could take a couple of hours  ......

Does anyone know the true boiling point of blood??

Cheers
Grant

PS - Your on line operators are superb and your own operators are extremely well trained, but I fail to be assured there is some bright spark escallating your problems...



Create new topic
1002 posts

Uber Geek

Trusted
Slingshot

  # 994170 25-Feb-2014 15:03
Send private message

Hi Grant,

I've just given Assure a call myself. This whole thing looks a bit of a mess. I'm just drafting up an email to you now from my work address. If you can reply to me there we can try and get this sorted.

Cheers,
Chris






32 posts

Geek


  # 994178 25-Feb-2014 15:12
Send private message

emailed - thanks

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel expands 10th Gen Intel Core Mobile processor family
Posted 23-Aug-2019 10:22


Digital innovation drives new investment provider
Posted 23-Aug-2019 08:29


Catalyst Cloud becomes a Kubernetes Certified Service Provider (KCSP)
Posted 23-Aug-2019 08:21


New AI legaltech product launched in New Zealand
Posted 21-Aug-2019 17:01


Yubico launches first Lightning-compatible security key, the YubiKey 5Ci
Posted 21-Aug-2019 16:46


Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.