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32 posts


# 140922 24-Feb-2014 16:22
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I never realised that activating a Sim card could be so convoluted  ...  Bought a new Moto G Saturday 15 Feb - Requested a new sim card via Slingshots Face Book page on Sunday - cheerful email with confirmation arrived Monday morning, followed by another email giving courier detail for same.  Sim duly arrived Tuesday morning.  Rang Slingshot Tuesday requesting activation - this could take up to 72 hours, Sir  .....  Really -  Inserted card and kept cycling through a turn on/turn off phone - A little tired of that routine by Saturday 22 Feb - Rang Slingshot - I have now lost count of the number of times I have confirmed my DOB and address...   Well spoken tech assistant checked the file - sensed my aggravation - followed the request thru to some outfit called Assure (I gather they are a subsidary of Telecom who active cards and Slingshot wholesale from them)

It appeared that Assure did have the activation request - it seemed to be in their system but were unable to advise why activation had not occurred.   Tech advised he had "escalated" the request and I should have service in hopefully 1-2 hours - cue in the Tui ad..

Nothing happened - so I fired off a couple of requests thru their FB page and their own tech service page on Sunday - seems they respond to FB over the weekend.  Assure assured them the request was to be activated, but I am yet to be assured that Telecom have any bright spark that might improve their own service...

Rang Slingshot midday Monday (24th), was told that the request had only being passed to Assure today - pardon?  You had the request nearly a week ago....  Slingshot seemed to sense I was losing patience and had the request "escalated" and rang back about a hour later to say my new card was activated - Tui ad  ....  "And this being the case I take it my wife who had the original phone with the same number (using a different size sim card) would not have a phone that would work? "  I was assured that was correct - but knew I was going to be safe as she had been expecting this to happen for a week now....  Guess who rang me two hours later?  

Another call to Slingshot had them puzzled as their notes did not indicate the activation had occurred - "but I had a call from you" I protested - No, I will have it "escalated" for you was the response - it could happen in 10 minutes or could take a couple of hours  ......

Does anyone know the true boiling point of blood??


PS - Your on line operators are superb and your own operators are extremely well trained, but I fail to be assured there is some bright spark escallating your problems...

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  # 994170 25-Feb-2014 15:03
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Hi Grant,

I've just given Assure a call myself. This whole thing looks a bit of a mess. I'm just drafting up an email to you now from my work address. If you can reply to me there we can try and get this sorted.


32 posts


  # 994178 25-Feb-2014 15:12
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emailed - thanks

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