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# 142505 15-Mar-2014 00:26
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So just had the tech round today wiring up my VDSL, got home from work and setup modem and everything only to find out my speed only increased by 5mbit this doesn't seem like a very big jump to me i'll throw some numbers in here so you have an idea.

ADSL was 17mbit down and 1mbit up (yesterday)
VDSL is now 22mbit down and 7mbit up (upload is far better but i rarely upload anything)

At my previous address on ADSL i was getting 21mbit down and 2mbit up, i'm just a bit worried that i went through all this trouble and i'm paying and extra $12 for a couple hundred kb/s IMHO its not really worth it, not to mention i had to get rid of my much loved Netgear N300 in place of this upright plain box that is awkward and large and has a huge footprint on my workspace.

Are there any hints or tricks to get more out of my connection, previous experience with routers went as far as port forwarding and static ip's to host some game server's

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  # 1005969 15-Mar-2014 00:26
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



'That VDSL Cat'
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  # 1005975 15-Mar-2014 00:57
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what attenuation did you start on? when you were on adsl?

what vdsl modem do you have?

how long have you had the connection for?

was a master filter installed (or a direct link to a single jackpoint, with no taps/joins)?




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 




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  # 1005977 15-Mar-2014 01:04
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hio77: what attenuation did you start on? when you were on adsl?

what vdsl modem do you have?

how long have you had the connection for?

was a master filter installed (or a direct link to a single jackpoint, with no taps/joins)?


How do i find attenuation? was on ADSL for 3 months prior to this so was using ADSL yesterday, 24 hours ago.

VB104W.

Installed today, 12 hours ago, been online for 2.

Jackpoint was replaced with Masterjack (i believe it was the last jack in the line, whether that makes a difference or not)

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  # 1005978 15-Mar-2014 01:08
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VivaLaMikey:
hio77: what attenuation did you start on? when you were on adsl?

what vdsl modem do you have?

how long have you had the connection for?

was a master filter installed (or a direct link to a single jackpoint, with no taps/joins)?


How do i find attenuation? was on ADSL for 3 months prior to this so was using ADSL yesterday, 24 hours ago.

VB104W.

Installed today, 12 hours ago, been online for 2.

Jackpoint was replaced with Masterjack (i believe it was the last jack in the line, whether that makes a difference or not)


was a filter installed? so that jackpoint is dedicated for dsl?

you need to give DLM time to settle in, judging by your sync rates though, i suspect something may not have been done correctly.


other thing worth considering, is getting a better modem, that modem crashes a lot according to what has been posted in the VB104W section. this WILL affect your DLM profile you end up on.


you need to find the menu in the webui(although IIRC that modem doesnt give correct figures..).




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  # 1005981 15-Mar-2014 01:43
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hio77:
VivaLaMikey:
hio77: what attenuation did you start on? when you were on adsl?

what vdsl modem do you have?

how long have you had the connection for?

was a master filter installed (or a direct link to a single jackpoint, with no taps/joins)?


How do i find attenuation? was on ADSL for 3 months prior to this so was using ADSL yesterday, 24 hours ago.

VB104W.

Installed today, 12 hours ago, been online for 2.

Jackpoint was replaced with Masterjack (i believe it was the last jack in the line, whether that makes a difference or not)


was a filter installed? so that jackpoint is dedicated for dsl?

you need to give DLM time to settle in, judging by your sync rates though, i suspect something may not have been done correctly.


other thing worth considering, is getting a better modem, that modem crashes a lot according to what has been posted in the VB104W section. this WILL affect your DLM profile you end up on.


you need to find the menu in the webui(although IIRC that modem doesnt give correct figures..).


Its the dedicated jackpoint yes, he said it wont work in other jacks BUT my homephone is plugged in beside it.

Tried looking everywhere for VDSL modems but couldnt find any

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  # 1005982 15-Mar-2014 01:52
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VivaLaMikey: 

Its the dedicated jackpoint yes, he said it wont work in other jacks BUT my homephone is plugged in beside it.

Tried looking everywhere for VDSL modems but couldnt find any


off the shelf, your probably pushing your luck.

there are a few online stores you could possibly get them from though, otherwise trademe.


alright, so a central filter was installed? with a dedicated cable going to the dedicated jackpoint?


in that case, i would expect your line to be faster, give it a few more days, VDSL spends the first 10 days tuning the connection before DLM settles down a little.



if its still not looking great, get slingshot to look at your line.. might also be worth asking them what your line attenuation is if your device isnt reporting it correctly. 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  # 1005983 15-Mar-2014 01:59
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off the shelf, your probably pushing your luck.

there are a few online stores you could possibly get them from though, otherwise trademe.


alright, so a central filter was installed? with a dedicated cable going to the dedicated jackpoint?


in that case, i would expect your line to be faster, give it a few more days, VDSL spends the first 10 days tuning the connection before DLM settles down a little.



if its still not looking great, get slingshot to look at your line.. might also be worth asking them what your line attenuation is if your device isnt reporting it correctly. 


I dont think they ran any cables, he just replaced the jackpoint with a different one then played round with a box on the side of the house only took him all up about 30 minutes.

Do you know if Netgear make a VDSL modem im partial to netgear and got used to their UI

 
 
 
 


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  # 1005984 15-Mar-2014 02:00
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VivaLaMikey:
off the shelf, your probably pushing your luck.

there are a few online stores you could possibly get them from though, otherwise trademe.


alright, so a central filter was installed? with a dedicated cable going to the dedicated jackpoint?


in that case, i would expect your line to be faster, give it a few more days, VDSL spends the first 10 days tuning the connection before DLM settles down a little.



if its still not looking great, get slingshot to look at your line.. might also be worth asking them what your line attenuation is if your device isnt reporting it correctly. 


I dont think they ran any cables, he just replaced the jackpoint with a different one then played round with a box on the side of the house only took him all up about 30 minutes.

Do you know if Netgear make a VDSL modem im partial to netgear and got used to their UI


AFAIK, none that are in NZ or telepermented.

you could get a VDSL modem, and bridge to a netgear router however.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  # 1005985 15-Mar-2014 02:50
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AFAIK, none that are in NZ or telepermented.

you could get a VDSL modem, and bridge to a netgear router however.


Hmm that's shame it sounds like that gonna be alot of messing round and problems with port fwding and static ip's etc

I'll just how i go with this in the meantime.

Thanks for your help.



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  # 1005987 15-Mar-2014 03:01
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Ok I now have a new problem, the modem just died on me the power lights is green but the red light above it is flashing tried reboot and power off and on. Can't seem to find this problem anywhere in the net either.



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  # 1005989 15-Mar-2014 03:34
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This is the screen i'm now greeted with when i type the IP of the router

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  # 1005990 15-Mar-2014 04:06
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VivaLaMikey: Ok I now have a new problem, the modem just died on me the power lights is green but the red light above it is flashing tried reboot and power off and on. Can't seem to find this problem anywhere in the net either.


ild say given your recent post, and this one.

the red light says, IM UPDATING.

that router is a managed device, inwhich slingshot push out firmwares and such to..


given your being met with that screen, chances are you were lucky and it didnt brick (why they didnt say if this is blinking dont touch it in the paper that came with it im unsure of.)



looks like you might need to call slingshot and get a bit of manual help..




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  # 1005991 15-Mar-2014 04:12
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hio77:
VivaLaMikey: Ok I now have a new problem, the modem just died on me the power lights is green but the red light above it is flashing tried reboot and power off and on. Can't seem to find this problem anywhere in the net either.


ild say given your recent post, and this one.

the red light says, IM UPDATING.

that router is a managed device, inwhich slingshot push out firmwares and such to..


given your being met with that screen, chances are you were lucky and it didnt brick (why they didnt say if this is blinking dont touch it in the paper that came with it im unsure of.)



looks like you might need to call slingshot and get a bit of manual help..


You'd think it would at least give me some sort of warning, there was no manual in the box whatsoever only a slip with instructions for wireless setup and admin control login.
Been trying to look for firmware but there's nothing at the moment.

Kind of upsetting that I'm without my new service almost instantly and over the weekend.

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  # 1005992 15-Mar-2014 04:35
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VivaLaMikey:
hio77:
VivaLaMikey: Ok I now have a new problem, the modem just died on me the power lights is green but the red light above it is flashing tried reboot and power off and on. Can't seem to find this problem anywhere in the net either.


ild say given your recent post, and this one.

the red light says, IM UPDATING.

that router is a managed device, inwhich slingshot push out firmwares and such to..


given your being met with that screen, chances are you were lucky and it didnt brick (why they didnt say if this is blinking dont touch it in the paper that came with it im unsure of.)



looks like you might need to call slingshot and get a bit of manual help..


You'd think it would at least give me some sort of warning, there was no manual in the box whatsoever only a slip with instructions for wireless setup and admin control login.
Been trying to look for firmware but there's nothing at the moment.

Kind of upsetting that I'm without my new service almost instantly and over the weekend.


to my understanding, its all managed by slingshot, and firmware files arent actually publicly available...




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  # 1005993 15-Mar-2014 04:39
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hio77:
VivaLaMikey:
hio77:
VivaLaMikey: Ok I now have a new problem, the modem just died on me the power lights is green but the red light above it is flashing tried reboot and power off and on. Can't seem to find this problem anywhere in the net either.


ild say given your recent post, and this one.

the red light says, IM UPDATING.

that router is a managed device, inwhich slingshot push out firmwares and such to..


given your being met with that screen, chances are you were lucky and it didnt brick (why they didnt say if this is blinking dont touch it in the paper that came with it im unsure of.)



looks like you might need to call slingshot and get a bit of manual help..


You'd think it would at least give me some sort of warning, there was no manual in the box whatsoever only a slip with instructions for wireless setup and admin control login.
Been trying to look for firmware but there's nothing at the moment.

Kind of upsetting that I'm without my new service almost instantly and over the weekend.


to my understanding, its all managed by slingshot, and firmware files arent actually publicly available...


Ill try get hold of them, apparently they don't like talking much about the firmware for these, kind of pointless to have the update feature on the modem

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