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#144060 6-May-2014 11:06
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Hi Guys,

I'm planning to moved to CallPlus Pro Unlimited broadband.  Does anyone on this unlimited package?  Could someone please share some experiences on their CallPlus' services (btw, it will be my first time in CallPlus just in case) and speed on their broadband?

Thanks in advanced.


Regards,



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  #1037609 6-May-2014 11:06
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  #1037670 6-May-2014 12:25
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Personally we find that support is hit and miss, usually unfortunately more miss. You get what you pay for. 


 
 
 
 


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  #1037675 6-May-2014 12:35
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We use them at work - they have been ok to deal with.
We have an ADSL connection for Broadband and a dedicated HSNS connection for our SIP phone lines.
I have had to call their tech helpdesk a couple of times - they have been very helpful.
Service has been reliable enough.
Speed seems ok (Central Auckland) - its not an unlimited plan though.

Can be a bit hard to track down actual bods sometimes if you want to talk to someone about your account or making changes.
That would be my main issue with them.
Mind you I deal with Vodafone as well - It can be pretty hard getting the right person there sometimes as well.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler



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  #1037688 6-May-2014 12:47
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networkn: Personally we find that support is hit and miss, usually unfortunately more miss. You get what you pay for. 

thanks, as a new customer i'm having hard time on their customer service as well, hmmm....



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  #1037689 6-May-2014 12:48
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robjg63: We use them at work - they have been ok to deal with.
We have an ADSL connection for Broadband and a dedicated HSNS connection for our SIP phone lines.
I have had to call their tech helpdesk a couple of times - they have been very helpful.
Service has been reliable enough.
Speed seems ok (Central Auckland) - its not an unlimited plan though.

Can be a bit hard to track down actual bods sometimes if you want to talk to someone about your account or making changes.
That would be my main issue with them.
Mind you I deal with Vodafone as well - It can be pretty hard getting the right person there sometimes as well.


thanks for the info... what do u mean by "its not an unlimited plan though"?

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  #1037694 6-May-2014 12:52
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I'd have to say the most concerning thing was when a customers P2P fibre they were paying $800 + a month for went down and it took them 5 days to fix it and it was an internal network issue. Once we got it escalated it was moving pretty quickly and was resolved, but the escalation process was terrible. The Plus side was they credited them most of that months invoices for that.

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  #1037695 6-May-2014 12:52
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I am happy to give you the name of a decent AM if you wish, though this is not a a guarantee of anything.

 
 
 
 




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  #1037700 6-May-2014 13:00
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yes please...

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