Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7
2598 posts

Uber Geek
+1 received by user: 604

Trusted

  Reply # 1053481 26-May-2014 11:56
Send private message

hamish225:
Glassboy: I had a couple of hours free last night, so I had a bit of a play.  It seems Netflix Mexico is working and has a very similiar selection to Netflix US.  Although it did have some buffering issues.  Netflix UK seems to be rock solid, and has some hidden gems.  Watched Stephen Fry's Planet Word, and Bill Bailey Jungle Hero.


i tried going to netflix.co.uk, it redirected me to netflix.com but made the language english GB, still wont play videos.


Your DNS provider will hopefully have a way for you to choose which NetFlix variant you want. It is not simply controlled via URL, with the UK version still served by netflix.com.



1312 posts

Uber Geek
+1 received by user: 171


  Reply # 1053483 26-May-2014 11:57
Send private message

dclegg:
hamish225:
Glassboy: I had a couple of hours free last night, so I had a bit of a play.  It seems Netflix Mexico is working and has a very similiar selection to Netflix US.  Although it did have some buffering issues.  Netflix UK seems to be rock solid, and has some hidden gems.  Watched Stephen Fry's Planet Word, and Bill Bailey Jungle Hero.


i tried going to netflix.co.uk, it redirected me to netflix.com but made the language english GB, still wont play videos.


Your DNS provider will hopefully have a way for you to choose which NetFlix variant you want. It is not simply controlled via URL, with the UK version still served by netflix.com.


global mode, thus why im posting in the slingshot forum :P





 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
14 posts

Geek
+1 received by user: 27

Trusted
Unblock-US

  Reply # 1054701 28-May-2014 03:53
6 people support this post
Send private message

As a DNS provider - we've investigated the issue and here is what we've found:

1. Netflix recently changed the format of URLs for US and Canadian CDN used for video streaming

2. The affected NZ providers are using transparent caching proxies for the Netflix CDN range of IP addresses. 

They are NOT using these for other IP ranges we tested.

3. The affected NZ providers are using transparent caching proxies that are set up incorrectly:

- They cache content with "no cache" directive in HTTP header (Pragma: no-cache & Cache-Control: no-store)

- They ignore query string part of the URL for caching

The combination of 1, 2 and 3 has resulted in the Netflix streaming issue. Netflix has started using query string part of the URL to request the movie pieces. 

Since the content is cached incorrectly, the Netflix player tries to get a fragment of the movie but gets a completely different movie piece from the proxy and shows the error message. 

Affected ISPs have to reconfigure their proxies to: 

 

  • Take query string into account OR 
  • Respect "no cache" directive OR 
  • Turn them off for Netflix CDN IP range as caching Netflix streaming does not work anymore.

We encourage you to send the above to your ISP - as this is how they can fix the issue. If enough of you speak - then your ISP might do something about it.

89 posts

Master Geek
+1 received by user: 13


  Reply # 1054703 28-May-2014 04:17
Send private message

as a suggestion, can we consolidate the discussions under the main thread so we have as much knowledge as possible on one place as multiple ISPs are impacted.
http://www.geekzone.co.nz/forums.asp?forumid=151&topicid=146618

2146 posts

Uber Geek
+1 received by user: 650

Subscriber

  Reply # 1054724 28-May-2014 08:29
Send private message

Ha this explains why I wasn't affected. I have transparent proxy or "internet cache" turned off. 

52 posts

Master Geek
+1 received by user: 30

Trusted
Unotelly

  Reply # 1054726 28-May-2014 08:33
3 people support this post
Send private message

We recommend all Slingshot users who have trouble to change the Cache setting in the Slingshot control panel :


1. Go to Slingshot control panel
2. Turn off the caching
3. Try US Netflix
4. Turn back on
5. Try US Netflix
6. Report your result here




http://www.unotelly.com

 

Unlock Netflix, BBC iPlayer, Hulu, and more in New Zealand!

52 posts

Master Geek
+1 received by user: 30

Trusted
Unotelly

  Reply # 1054767 28-May-2014 09:12
3 people support this post
Send private message

Great news for Slingshot users!

It appears that the issue has been resolved, and US Netflix should be working again as smooth as silk.


p.s. you won't need to tinker any setting such as the Global Setting.


Regards,
Nick
UnoTelly.com




http://www.unotelly.com

 

Unlock Netflix, BBC iPlayer, Hulu, and more in New Zealand!

2075 posts

Uber Geek
+1 received by user: 494


  Reply # 1054829 28-May-2014 10:05
Send private message

Wow thanks so much Unblock-Us and UnoTelly.  You went far above your call of duty to give information to Slingshot.  I hope the Slingshot team have given you guys a big thank you.

14 posts

Geek
+1 received by user: 27

Trusted
Unblock-US

  Reply # 1054832 28-May-2014 10:08
3 people support this post
Send private message

You're more than welcome dude - it's the least we can do. 

Technical details are so important in situations like this, and we're pleased to be making some headway! 



52 posts

Master Geek
+1 received by user: 30

Trusted
Unotelly

  Reply # 1054834 28-May-2014 10:09
2 people support this post
Send private message

macuser: Wow thanks so much Unblock-Us and UnoTelly.  You went far above your call of duty to give information to Slingshot.  I hope the Slingshot team have given you guys a big thank you.



You're welcome Macuser. Slingshot is a wonderful ISP and very helpful to the cause and care about their users.




http://www.unotelly.com

 

Unlock Netflix, BBC iPlayer, Hulu, and more in New Zealand!

992 posts

Ultimate Geek
+1 received by user: 53

Trusted
Slingshot

  Reply # 1055031 28-May-2014 13:08
4 people support this post
Send private message

Massive thanks to the UnoTelly and UnblockUs guys. You're fantastic and right on the money: it does now look like everything is sorted (will need to get you guys a box of beer each ^_^)

If there's anyone else having problems let us know and we'll take a look.

Cheers,
Chris




423 posts

Ultimate Geek
+1 received by user: 8


  Reply # 1056993 31-May-2014 11:06
Send private message

Can anyone with global mode working please go to https://www.slingshot.co.nz/products/global-mode/ and tell me what it says at the bottom? Mine keeps saying 'Global Mode is Off' and I've tried just about everything I can think of. If yours says it's off as well, but you have it working please let me know as well.

2075 posts

Uber Geek
+1 received by user: 494


  Reply # 1057017 31-May-2014 12:18
Send private message

I got a call yesteday from a reporter from Dom Post writing about this subject.  I answered some of his questions.

What do you think of the article?  

http://www.stuff.co.nz/technology/digital-living/60084492/thousands-of-kiwis-get-blocked-netflix


There seems to be almost exactly the same article, which is far better and has quotes from Paul Brislen.  It was only written 20 or so days ago.

http://www.stuff.co.nz/entertainment/tv-radio/9806850/Keen-TV-watchers-forced-to-lie

2063 posts

Uber Geek
+1 received by user: 214

Trusted
Subscriber

  Reply # 1057037 31-May-2014 12:34
Send private message

"Underground use"??? Where do they come up with these stupid phrases?




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 7 Plus 128GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

2528 posts

Uber Geek
+1 received by user: 647

Subscriber

  Reply # 1057099 31-May-2014 15:19
Send private message

UnblockUs: As a DNS provider - we've investigated the issue and here is what we've found:

1. Netflix recently changed the format of URLs for US and Canadian CDN used for video streaming

2. The affected NZ providers are using transparent caching proxies for the Netflix CDN range of IP addresses. 

They are NOT using these for other IP ranges we tested.

3. The affected NZ providers are using transparent caching proxies that are set up incorrectly:

- They cache content with "no cache" directive in HTTP header (Pragma: no-cache & Cache-Control: no-store)

- They ignore query string part of the URL for caching

The combination of 1, 2 and 3 has resulted in the Netflix streaming issue. Netflix has started using query string part of the URL to request the movie pieces. 

Since the content is cached incorrectly, the Netflix player tries to get a fragment of the movie but gets a completely different movie piece from the proxy and shows the error message. 

Affected ISPs have to reconfigure their proxies to: 

 

  • Take query string into account OR 
  • Respect "no cache" directive OR 
  • Turn them off for Netflix CDN IP range as caching Netflix streaming does not work anymore.

We encourage you to send the above to your ISP - as this is how they can fix the issue. If enough of you speak - then your ISP might do something about it.



This just underlines my perception of really, really good support and customer service given by UnblockUs. You don't see this level of service very often - I have seen their support service before and have experienced it myself. They have 13 posts on gz and 26 +1's - says it all.



1 | 2 | 3 | 4 | 5 | 6 | 7
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43


Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14


UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12


Framing Facebook: It’s not about technology
Posted 14-May-2018 16:02


Vocus works with NZ Police and telcos to stop scam calls
Posted 12-May-2018 11:12


Vista Group signs Aeon Entertainment, largest cinema chain in Japan
Posted 11-May-2018 21:41


New Privacy Trust Mark certifies privacy and customer control
Posted 10-May-2018 14:16


New app FIXR connects vehicle owners to top Mechanics at best prices
Posted 10-May-2018 14:13


Nutanix Beam gives enterprises control of the cloud
Posted 10-May-2018 14:09



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.