[Snap] Netflix performance on Snap

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Netflix performance on Snap

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ovipop

34 posts

Geek

#1068181 18-Jun-2014 09:45

BrentR: No problems with my Netflix stream on Snap via unblock-us

Same here, I get great HD streaming over Snap /Unblock-US using the stock Chromecast.

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JamesL

956 posts

Ultimate Geek
Inactive user

#1068370 18-Jun-2014 12:40

Lally: Maybe this helps, if not it's still an interesting read.

Sandvine Story

Interesting. I suspect the Chromecast will be running at a lesser bitrate than the Windows 8 app

JamesL

956 posts

Ultimate Geek
Inactive user

#1068721 18-Jun-2014 17:47

Same performance with unblock-us, stream comes from Orlando at ~10mbit

Astrill appears to be the best option when connected to the LA VPN server

eXDee

4029 posts

Uber Geek

Trusted

#1068748 18-Jun-2014 18:12

Perhaps if the unblocking services made you appear as LA user instead, performance might be better?

JamesL

956 posts

Ultimate Geek
Inactive user

#1068751 18-Jun-2014 18:24

I'm not sure location matters with Netflix

It's down to peering, type of application being used etc etc

JamesL

956 posts

Ultimate Geek
Inactive user

#1069707 20-Jun-2014 08:05

To see if Snap would look into it I raised a ticket, but was told that they would not do anything as they/the CSR consider bypassing geoblocked content copyright violation

steve98

1381 posts

Uber Geek

Trusted

#1071073 20-Jun-2014 15:47

I'm on Snap UFB and have no issues with Netflix on AppleTV - hits Super HD after about 20 seconds max and stays there.

eXDee

4029 posts

Uber Geek

Trusted

#1071148 20-Jun-2014 16:46

JamesL: To see if Snap would look into it I raised a ticket, but was told that they would not do anything as they/the CSR consider bypassing geoblocked content copyright violation

Interesting - is this snap's official stance?

JamesL

956 posts

Ultimate Geek
Inactive user

#1071178 20-Jun-2014 17:23

I would say not, just a CSR looking for an easy out..

c0ntr1but3

1 post

Wannabe Geek

#1073545 24-Jun-2014 16:20

geekiegeek: "are routed through SuperHD enabled servers" this reads to me that they are forcing you to particular servers (Orlando/Atlanta). Maybe Snaps routes to these locations aren't optimal???

Is that fair to Snap? Surely if you're using a VPN you're passing your DNS requests through that VPN rather than external to the tunnel i.e. locally? Therefore, it shouldn't matter on the routes that Snap has to the SuperHD enabled server locations, but rather the routes to the where you're terminating your VPN.

Correct me if I'm wrong, I've not used this service you're talking about but just commenting from a general perspective. If you terminate the VPN in Orlando or Atlanta, i.e. you can choose your VPN endpoint then perhaps this statement would be more accurate. Otherwise, if your VPN service just terminates somewhere in the USA that isn't Orlando or Atlanta then Snap's routes wouldn't have any bearing on this issue as they're just getting your traffic to your VPN provider.

Something else to consider, although perhaps not an issue either as someone posting that uses Snap UFB has not got this same issue, is that when you're using a VPN provide (and I understand why you are for this) all your traffic is being proxied by their service. If their pipe/s aren't (this was the edit... I'd put "are") large enough to support the number of concurrent connections then the service will appear degraded.

As a quick suggestion to the OP, I'd check your DNS is passing through your tunnel to give you the "best" VPN experience. Rather than having your DNS resolve somewhere locally external of your VPN and all your traffic to Netflix going through the tunnel (when resolved by your DNS).

If your DNS is going through your tunnel then great. Log into the other VPN service you mentioned that works ~24Mbps and check the DNS servers you're being assigned - assuming your being assigned any? Quite often you won't be, you'll just be given a local port that all traffic is tunnel through by an application hosted locally that intercepts your port 80/443 traffic and fires it off down the VPN. If that's the case - you're DNS is probably going through the tunnel and then back to your DNS provider (assuming local? ISP in NZ?). Second edit... is this ==> I got lost on my point but if you get assigned DNS from that other VPN provider try specifying those same DNS servers in your VPN provider that you're having the slower experience with.

Sorry - I'm tired after a late night working last night and not much sleep this morning. Hopefully I've given you something to think about though. Happy to field more questions on it if I've not been clear :)

Cheers.

jnimmo

1073 posts

Uber Geek

#1074569 25-Jun-2014 21:06

I've just tried switching to Getflix from Unblock-US. Not for performance reasons - I was happy, but for it being half the price of Unblock-US. Seems to be working just as well. Noticeably faster browsing on the Apple TV, video seems no different

sidefx

3639 posts

Uber Geek

Trusted

#1074572 25-Jun-2014 21:12

eXDee:
JamesL: To see if Snap would look into it I raised a ticket, but was told that they would not do anything as they/the CSR consider bypassing geoblocked content copyright violation

Interesting - is this snap's official stance?

I wonder if said CSR also considers parallel importing DVDs "copyright violation" too?

"I was born not knowing and have had only a little time to change that here and there." | Electric Kiwi | Sharesies
- Richard Feynman

bbunnys

321 posts

Ultimate Geek

#1076633 29-Jun-2014 18:31

Has anyone else had terrible Netfix this afternoon.

Mine is normally HD after a few seconds but today its not even close to SD, almost un watchable via Xbox One. Seems odd on UFB that its doing that.

steve98

1381 posts

Uber Geek

Trusted

#1076646 29-Jun-2014 19:01

Nope, on Snap UFB here and my kids have been happily burning through my cap with Jake and the Neverland Pirates in glorious 1080p most of the afternoon

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