[Snap] Are snap allow to discrimination

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Are snap allow to discrimination

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667 posts

Ultimate Geek

#1069759 20-Jun-2014 09:50

It wouldn't be the first time I've misinterpreted something but I thought the OP was saying (my translation)

"We had naked VDSL with Snap but it was erratic and we couldn't depend on it for making emergency calls with VOIP. So we asked Snap for a POTS based telephone service but they refused to supply this because of our high needs requirement due to a medical condition. I think this is discrimination and are they allowed to do this?"

Personally I expect there was some mis-communication on both ends and doubt any ISP would ever say this. But if they did, I'd certainly want to complain about it regardless of whether the ISP could legally deny a request for service.

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dontmesswithhayden

28 posts

Geek

#1070948 20-Jun-2014 13:05

tigercorp: It wouldn't be the first time I've misinterpreted something but I thought the OP was saying (my translation)

"We had naked VDSL with Snap but it was erratic and we couldn't depend on it for making emergency calls with VOIP. So we asked Snap for a POTS based telephone service but they refused to supply this because of our high needs requirement due to a medical condition. I think this is discrimination and are they allowed to do this?"

Personally I expect there was some mis-communication on both ends and doubt any ISP would ever say this. But if they did, I'd certainly want to complain about it regardless of whether the ISP could legally deny a request for service.

yes you are rite I didn't explained correctly but that is what happen I was shocked by this too I couldn't believe my ear

]

ghettomaster

387 posts

Ultimate Geek

#1070965 20-Jun-2014 13:22

I'm wondering why you don't have a mobile or two handy for 111 calls, regardless of if you have a POTS line.

dontmesswithhayden

28 posts

Geek

#1070975 20-Jun-2014 13:27

Where we live we are In a hard to get signal in to the area 2 degrees word have been working with them try there best to improve things so a landlines is a must

dontmesswithhayden

28 posts

Geek

#1075508 27-Jun-2014 13:10

What does the Human Rights Act says about disability?

It is unlawful to discriminate on the basis of disability in any of the areas of public life covered by the Act. The Act covers disabilities, which people have presently, have had in the past, or which they are believed to have. It is also unlawful to discriminate against relatives or associates of people with a disability, because of that disability

Inphinity

2780 posts

Uber Geek

#1075512 27-Jun-2014 13:32

dontmesswithhayden: What does the Human Rights Act says about disability?

It is unlawful to discriminate on the basis of disability in any of the areas of public life covered by the Act. The Act covers disabilities, which people have presently, have had in the past, or which they are believed to have. It is also unlawful to discriminate against relatives or associates of people with a disability, because of that disability

Will you get off the discrimination bandwagon already?

sidefx

3702 posts

Uber Geek

Trusted

#1075513 27-Jun-2014 13:32

Inphinity:
Will you get off the discrimination bandwagon already?

DFTT

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mattwnz

20035 posts

Uber Geek

#1075514 27-Jun-2014 13:36

Why don't you contact either your local CAB or MP for advice. Did you make them aware when you initially signed up that you required a POT line for medical needs? Otherwise a prepay mobile will cost you 20 bucks per year.

dontmesswithhayden

28 posts

Geek

#1075521 27-Jun-2014 13:46

mattwnz: Why don't you contact either your local CAB or MP for advice. Did you make them aware when you initially signed up that you required a POT line for medical needs? Otherwise a prepay mobile will cost you 20 bucks per year.

I not that they have disconnect us it the way they went about

Am in contact with the human rights com will update here with there reply

why is it so hard to get a pot base land line snap?,,

mattwnz

20035 posts

Uber Geek

#1075527 27-Jun-2014 14:04

dontmesswithhayden:
mattwnz: Why don't you contact either your local CAB or MP for advice. Did you make them aware when you initially signed up that you required a POT line for medical needs? Otherwise a prepay mobile will cost you 20 bucks per year.

I not that they have disconnect us it the way they went about

Am in contact with the human rights com will update here with there reply

why is it so hard to get a pot base land line snap?,,

I think it is a trend now with some ISPs to provide their own VOIP service instead, as I presume there is less cost for them.

dontmesswithhayden

28 posts

Geek

#1075541 27-Jun-2014 14:25

mattwnz:
dontmesswithhayden:
mattwnz: Why don't you contact either your local CAB or MP for advice. Did you make them aware when you initially signed up that you required a POT line for medical needs? Otherwise a prepay mobile will cost you 20 bucks per year.

I not that they have disconnect us it the way they went about

Am in contact with the human rights com will update here with there reply

why is it so hard to get a pot base land line snap?,,

I think it is a trend now with some ISPs to provide their own VOIP service instead, as I presume there is less cost for them.

I agrees it the only thing I can think of

dontmesswithhayden

28 posts

Geek

#1075545 27-Jun-2014 14:28

Inphinity:
dontmesswithhayden: What does the Human Rights Act says about disability?

It is unlawful to discriminate on the basis of disability in any of the areas of public life covered by the Act. The Act covers disabilities, which people have presently, have had in the past, or which they are believed to have. It is also unlawful to discriminate against relatives or associates of people with a disability, because of that disability

Will you get off the discrimination bandwagon already?

When it a love one of your it's done to then I be on your soapbox
I was just posting what the HRC had said
Have made a official complaint so that the end of this