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4 posts

Wannabe Geek


  Reply # 1107378 13-Aug-2014 00:08
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Hi there

just wanted to get a clarification on this upgrade.
I just got connected recently and actually first connection to the cabinet in the area.
Customer services informed another friend of mine that although recently connected i.e. today,that although on 30 he will get an upgrade to 100 for the monthly fee.
Are we saying that all current subscribers to the 30 offer are going to be upgraded as well to 100/20 even if connected after July 1st ?
Is 100 going to be the base offer ?

Cheers
Manu

Speedtest

56 posts

Master Geek
+1 received by user: 2


  Reply # 1110270 18-Aug-2014 09:52
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quentinreade:
macuser: Hey Quentin, PM'd you a while back and don't think I've had my speed increased :( Could you please check! Cheers mate!!


Sorry about that! I have asked the guys to check again... Let me know how you get on in the coming days. 



Hello Quentin, I PM'd a week ago and haven't seen speed increase either. Any ideas? Many Thanks. laughing

 
 
 
 


385 posts

Ultimate Geek
+1 received by user: 31


  Reply # 1110291 18-Aug-2014 10:43
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The work probably hasn't been done yet, but have you tried turning everything off (router/ONT) and on again.




Web development blog: http://www.devhour.net
Follow me on twitter: @JAGracie

56 posts

Master Geek
+1 received by user: 2


  Reply # 1110293 18-Aug-2014 10:46
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Kingy: The work probably hasn't been done yet, but have you tried turning everything off (router/ONT) and on again.


Yeah tried that on Friday and assuming they don't work in weekend. Will try again tonight. :)

56 posts

Master Geek
+1 received by user: 2


  Reply # 1111204 19-Aug-2014 11:59
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starcub:
Kingy: The work probably hasn't been done yet, but have you tried turning everything off (router/ONT) and on again.


Yeah tried that on Friday and assuming they don't work in weekend. Will try again tonight. :)


Tried restarting router & ONT again last night. Still no speed increase. :(

2060 posts

Uber Geek
+1 received by user: 486


  Reply # 1111227 19-Aug-2014 12:27
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starcub:
starcub:
Kingy: The work probably hasn't been done yet, but have you tried turning everything off (router/ONT) and on again.


Yeah tried that on Friday and assuming they don't work in weekend. Will try again tonight. :)


Tried restarting router & ONT again last night. Still no speed increase. :(


Me either... :(

300 posts

Ultimate Geek
+1 received by user: 58

Trusted
Vocus

  Reply # 1111348 19-Aug-2014 15:26
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Hi guys,
Apologies for the delay, we parked manual migrations because we are just about to go live on the automated migrations - and these will include all the people that PM'd me.
Sorry again for the delay!





Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]


56 posts

Master Geek
+1 received by user: 2


  Reply # 1111350 19-Aug-2014 15:30
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quentinreade: Hi guys,
Apologies for the delay, we parked manual migrations because we are just about to go live on the automated migrations - and these will include all the people that PM'd me.
Sorry again for the delay!



Hi Quentin,
Thanks for your reply. This is great. Do you have an timeframe for it? Is this something you need to do in BillPlus or at NOC side?

471 posts

Ultimate Geek
+1 received by user: 137


  Reply # 1113981 23-Aug-2014 11:34
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eauffray: Hi there

just wanted to get a clarification on this upgrade.
I just got connected recently and actually first connection to the cabinet in the area.
Customer services informed another friend of mine that although recently connected i.e. today,that although on 30 he will get an upgrade to 100 for the monthly fee.
Are we saying that all current subscribers to the 30 offer are going to be upgraded as well to 100/20 even if connected after July 1st ?
Is 100 going to be the base offer ?

Cheers
Manu



I *just* signed up for fibre, and they said I should just go on 30, as it will be upgraded to 100 within the next month anyway.

$90 for unlimited 100mbps fibre? Can't complain about that price.


2060 posts

Uber Geek
+1 received by user: 486


  Reply # 1120965 3-Sep-2014 08:25
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So...

What's happening here?

 

 

 

 

18 posts

Geek
+1 received by user: 5

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Slingshot

  Reply # 1121000 3-Sep-2014 09:40
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Hi,

Long time reader first time writer.

I'm the new product guy at Slingshot - we've had a few internal changes.

We are going to migrate every 30/10 customer to 100/20 - it will take a bit of time to do so though - there is no price change.  

I'm just waiting for the final success confirmation from our IT and Networks testing and expect to begin migrating about 100 customers a day shortly.

Any geekzoners that haven't already been manually moved to a 100mbps plan can go to the front of the migration list of course (just PM me).

New fibre customers who are waiting on a connection will unfortunately get connected on 30/10 (that's what we ordered) and then we will move them to 100/20 after they're connected (half a day turn around hopefully).  

Thanks,

 


Wayne.
Product & Delivery Manager - Slingshot.

4 posts

Wannabe Geek


  Reply # 1121131 3-Sep-2014 13:45
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Thanks Wayne,

Great news, I guess that a bunch of will PM you so just to make sure we help you helping us, can we elaborate on what do you need in the PM or any kind of template yuou would like to avoid loosing too much of your time ?

e.g.
Name: Joe Blogg
Phone: 09 443 9999
Address: 21 Jump Street (probably a stupid address)
 or
customer/account number 9999999

Cheers
Manu
waynea: Hi,

Long time reader first time writer.

I'm the new product guy at Slingshot - we've had a few internal changes.

We are going to migrate every 30/10 customer to 100/20 - it will take a bit of time to do so though - there is no price change.  

I'm just waiting for the final success confirmation from our IT and Networks testing and expect to begin migrating about 100 customers a day shortly.

Any geekzoners that haven't already been manually moved to a 100mbps plan can go to the front of the migration list of course (just PM me).

New fibre customers who are waiting on a connection will unfortunately get connected on 30/10 (that's what we ordered) and then we will move them to 100/20 after they're connected (half a day turn around hopefully).  

Thanks,
Wayne.
Product & Delivery Manager - Slingshot.

18 posts

Geek
+1 received by user: 5

Trusted
Slingshot

  Reply # 1121142 3-Sep-2014 13:50
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eauffray: Thanks Wayne,

Great news, I guess that a bunch of will PM you so just to make sure we help you helping us, can we elaborate on what do you need in the PM or any kind of template yuou would like to avoid loosing too much of your time ?

e.g.
Name: Joe Blogg
Phone: 09 443 9999
Address: 21 Jump Street (probably a stupid address)
 or
customer/account number 9999999

Cheers
Manu


Pretty cool address - doesn't look like it's capable of fibre yet though ;)  

Just your slingshot username or account number is super.



170 posts

Master Geek
+1 received by user: 5


  Reply # 1121149 3-Sep-2014 14:00
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waynea: Hi,

Long time reader first time writer.

I'm the new product guy at Slingshot - we've had a few internal changes.

We are going to migrate every 30/10 customer to 100/20 - it will take a bit of time to do so though - there is no price change.  

I'm just waiting for the final success confirmation from our IT and Networks testing and expect to begin migrating about 100 customers a day shortly.

Any geekzoners that haven't already been manually moved to a 100mbps plan can go to the front of the migration list of course (just PM me).

New fibre customers who are waiting on a connection will unfortunately get connected on 30/10 (that's what we ordered) and then we will move them to 100/20 after they're connected (half a day turn around hopefully).  

Thanks,
Wayne.
Product & Delivery Manager - Slingshot.




Hi Wayne

Quentinreade posted this on the 30/07/2014

"Good spotting guys, you will be on the 100/50 plan at the moment due to the way it's been configured. This will drop to the 100/20 sometime in August.
Hope you are all enjoying the boost...
Brand and Communications manager
Slingshot"

I have just done a test (NZ local), which gave me 87/37.
It looks like I am still on the 100/50 plan.
Any time frame as to when I (and others like me) will go on the 100/20 plan?

One may say that I would be better off on the 100/50, instead of the 100/20 but I have found that torrents from overseas, have not improved over the 30/10 plan I was on.
It was mentioned that the 100/50 plan is P2P throttled/managed but the 100/20 is not.
Can you confirm if that is so?

Cheers

Trevor

18 posts

Geek
+1 received by user: 5

Trusted
Slingshot

  Reply # 1121162 3-Sep-2014 14:23
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We'll pop the "Geekzone Special 100/50" customers to 100/20 in the first day of our migrations (so soon); along with any Geekzone 30/10 customers who PM me.

If you like I will post here when we have the migration schedule confirmed.

No difference in 100/50 vs 100/20 in terms of how we manage and prioritise traffic.

Cheers
W


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