Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8
169 posts

Master Geek
+1 received by user: 5


  Reply # 1121315 3-Sep-2014 17:17
Send private message

Thank you Wayne

Notification would be appreciated.

T

36 posts

Geek
+1 received by user: 1


  Reply # 1121641 4-Sep-2014 10:14
Send private message

Hi Guys, given we are all one big happy family now, are there any plans to put this upgrade in place for orcon customers too?

 
 
 
 


18 posts

Geek
+1 received by user: 5

Trusted
Slingshot

  Reply # 1121933 4-Sep-2014 15:40
One person supports this post
Send private message

Orcon and us have pretty separate marketing and operational teams -- would pay to ask them direct.  Next group drinks I'm happy to ask somebody over a beer though ;)

I'm happy to say that our beta testing has been successful today, I'm doing some pilot tests tomorrow for the 4 Geekzoners that PM'd me (you know who you are!).  If this all looks well we will start large scale changes and customer comms next week.

Cheers,

 

W

4 posts

Wannabe Geek


  Reply # 1122748 5-Sep-2014 21:07
Send private message

All good

On Wired connection
Wired connection

Through Wireless (72Mps) on the router
WiFi on router

 Now obviously the limitation is getting out of NZ ...

Cheers
Manu



1874 posts

Uber Geek
+1 received by user: 83

Trusted

  Reply # 1124122 8-Sep-2014 10:45
Send private message

Just a heads up, there seems to be some invoicing issues with the upgrade. Those of us who have been moved to the 100/50 plan temporarily will find themselves being billed $129 for it frown. My workmate tried ringing the CSR team over the weekend to get this changed to $89 but the CSR didn't know anything about it and couldn't help. I havn't had my bill yet, but its due in a few days and i suspect ill have the same issue.

Anyway to get this resolved through you Wayne or Quentin?

18 posts

Geek
+1 received by user: 5

Trusted
Slingshot

  Reply # 1124129 8-Sep-2014 10:48
Send private message

Yes - totally.  That shouldn't have happened (sorry!)

Leave it with me; we'll have the billing corrected today.



1874 posts

Uber Geek
+1 received by user: 83

Trusted

  Reply # 1124130 8-Sep-2014 10:52
Send private message

ok cool, no drama, i suspected it was a invoicing error. Awesome service by the way! :D

do you need usernames again or do you have a list?

385 posts

Ultimate Geek
+1 received by user: 31


  Reply # 1124131 8-Sep-2014 10:52
Send private message

Wow, that'll teach me to just glance at the bill. I just re-looked and noticed my bill is way higher than it should be.




Web development blog: http://www.devhour.net
Follow me on twitter: @JAGracie

18 posts

Geek
+1 received by user: 5

Trusted
Slingshot

Reply # 1124156 8-Sep-2014 11:21
Send private message

Thanks for your patience with these problems - if you have been overcharged and you *don't* receive a call from our billing team in the next day or two (I have a list of you all), please let me know via PM (or is it DM?).

You will all be moved to the correct plan/pricing this week so the problem should go away.  Thanks for your recent help testing these new plans btw; super handy.



169 posts

Master Geek
+1 received by user: 5


  Reply # 1124167 8-Sep-2014 11:33
Send private message

I noticed that I was billed $129, instead of $89.
I called the 0800 number and the lady I dealt with went away to talk to someone, came back & said she would credit my account the $40 difference and that the error in billing will be corrected within two weeks. No problem with that, I just paid what I knew I owed.

She did point out that, at the end of the 12 months of free upgrade, I would have to pay the $129 if I wanted to stay on the full speed fibre.
As I have found that my torrents have not had a download speed boost, from the 30/10, I can see no incentive to stay on the 100/50 or 100/20, when the 12 months are up.

The lass also said that slingshot does not limit torrent speeds in any way and I could only download as fast as the people were uploading the torrents.
That being said, there will be plenty of torrent seeders, within the whole world, that will be full speed fibre, both up and down.

As my download speed went from 30 to 100, I would expect at least a double of torrent download speed. That has not happened.
My torrent download speed has stayed exactly the same as what it was on the 30/10.

I am not grumbling, just posting an observation.... :)

385 posts

Ultimate Geek
+1 received by user: 31


  Reply # 1124171 8-Sep-2014 11:35
Send private message

theoldfarter: I noticed that I was billed $129, instead of $89.
I called the 0800 number and the lady I dealt with went away to talk to someone, came back & said she would credit my account the $40 difference and that the error in billing will be corrected within two weeks. No problem with that, I just paid what I knew I owed.

She did point out that, at the end of the 12 months of free upgrade, I would have to pay the $129 if I wanted to stay on the full speed fibre.
As I have found that my torrents have not had a download speed boost, from the 30/10, I can see no incentive to stay on the 100/50 or 100/20, when the 12 months are up.

The lass also said that slingshot does not limit torrent speeds in any way and I could only download as fast as the people were uploading the torrents.
That being said, there will be plenty of torrent seeders, within the whole world, that will be full speed fibre, both up and down.

As my download speed went from 30 to 100, I would expect at least a double of torrent download speed. That has not happened.
My torrent download speed has stayed exactly the same as what it was on the 30/10.

I am not grumbling, just posting an observation.... :)


I've noticed the exact same thing. Whether it be torrents or direct downloads, I've never really gone over 3-4MBps download speed. Even downloading games via steam I think I only hit 5MBps for a short period of time. Suppose I'd have to hit Slingshots cache to really push for full speed.




Web development blog: http://www.devhour.net
Follow me on twitter: @JAGracie

169 posts

Master Geek
+1 received by user: 5


  Reply # 1124176 8-Sep-2014 11:44
Send private message

Kingy:
theoldfarter: I noticed that I was billed $129, instead of $89.
I called the 0800 number and the lady I dealt with went away to talk to someone, came back & said she would credit my account the $40 difference and that the error in billing will be corrected within two weeks. No problem with that, I just paid what I knew I owed.

She did point out that, at the end of the 12 months of free upgrade, I would have to pay the $129 if I wanted to stay on the full speed fibre.
As I have found that my torrents have not had a download speed boost, from the 30/10, I can see no incentive to stay on the 100/50 or 100/20, when the 12 months are up.

The lass also said that slingshot does not limit torrent speeds in any way and I could only download as fast as the people were uploading the torrents.
That being said, there will be plenty of torrent seeders, within the whole world, that will be full speed fibre, both up and down.

As my download speed went from 30 to 100, I would expect at least a double of torrent download speed. That has not happened.
My torrent download speed has stayed exactly the same as what it was on the 30/10.

I am not grumbling, just posting an observation.... :)


I've noticed the exact same thing. Whether it be torrents or direct downloads, I've never really gone over 3-4MBps download speed. Even downloading games via steam I think I only hit 5MBps for a short period of time. Suppose I'd have to hit Slingshots cache to really push for full speed.


Your speed mirrors mine. One difference, I do not Steam...lol

56 posts

Master Geek
+1 received by user: 2


  Reply # 1124180 8-Sep-2014 11:53
Send private message

 
She did point out that, at the end of the 12 months of free upgrade, I would have to pay the $129 if I wanted to stay on the full speed fibre.


Wayne can you please confirm this? This seems odd as Chorus has stopped wholesaling 30/10mb plan?



1874 posts

Uber Geek
+1 received by user: 83

Trusted

  Reply # 1124184 8-Sep-2014 11:56
Send private message

starcub:
 
She did point out that, at the end of the 12 months of free upgrade, I would have to pay the $129 if I wanted to stay on the full speed fibre.


Wayne can you please confirm this? This seems odd as Chorus has stopped wholesaling 30/10mb plan?


This was indeed the deal, it was a free upgrade for a year.

However in saying that as you say they no longer sell the 30/10 plan so i think you will find we will be offered the 100/20 plan come the end of the "free" year anyway. A year is a long time however, who knows what plans maybe out by then.

1228 posts

Uber Geek
+1 received by user: 55


  Reply # 1124370 8-Sep-2014 14:46
Send private message

The way I interpreted "free upgrade" was that it would be the same price for a year, but after that the price may increase at a similar rate to Chorus' wholesale charge increase.




rm *
Sick of your ISP? Get a $20 credit when you try Bigpipe via this link. wink


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16


Cyber security not being taken seriously enough
Posted 5-Dec-2017 20:13


Sony commences Android 8.0 Oreo rollout in New Zealand
Posted 5-Dec-2017 20:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.