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36 posts

Geek
+1 received by user: 1


  Reply # 1121641 4-Sep-2014 10:14
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Hi Guys, given we are all one big happy family now, are there any plans to put this upgrade in place for orcon customers too?

18 posts

Geek
+1 received by user: 5

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Slingshot

  Reply # 1121933 4-Sep-2014 15:40
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Orcon and us have pretty separate marketing and operational teams -- would pay to ask them direct.  Next group drinks I'm happy to ask somebody over a beer though ;)

I'm happy to say that our beta testing has been successful today, I'm doing some pilot tests tomorrow for the 4 Geekzoners that PM'd me (you know who you are!).  If this all looks well we will start large scale changes and customer comms next week.

Cheers,

 

W

4 posts

Wannabe Geek


  Reply # 1122748 5-Sep-2014 21:07
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All good

On Wired connection
Wired connection

Through Wireless (72Mps) on the router
WiFi on router

 Now obviously the limitation is getting out of NZ ...

Cheers
Manu



1874 posts

Uber Geek
+1 received by user: 84

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  Reply # 1124122 8-Sep-2014 10:45
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Just a heads up, there seems to be some invoicing issues with the upgrade. Those of us who have been moved to the 100/50 plan temporarily will find themselves being billed $129 for it frown. My workmate tried ringing the CSR team over the weekend to get this changed to $89 but the CSR didn't know anything about it and couldn't help. I havn't had my bill yet, but its due in a few days and i suspect ill have the same issue.

Anyway to get this resolved through you Wayne or Quentin?

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Geek
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Slingshot

  Reply # 1124129 8-Sep-2014 10:48
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Yes - totally.  That shouldn't have happened (sorry!)

Leave it with me; we'll have the billing corrected today.



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Uber Geek
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  Reply # 1124130 8-Sep-2014 10:52
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ok cool, no drama, i suspected it was a invoicing error. Awesome service by the way! :D

do you need usernames again or do you have a list?

385 posts

Ultimate Geek
+1 received by user: 31


  Reply # 1124131 8-Sep-2014 10:52
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Wow, that'll teach me to just glance at the bill. I just re-looked and noticed my bill is way higher than it should be.




Web development blog: http://www.devhour.net
Follow me on twitter: @JAGracie

18 posts

Geek
+1 received by user: 5

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Slingshot

Reply # 1124156 8-Sep-2014 11:21
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Thanks for your patience with these problems - if you have been overcharged and you *don't* receive a call from our billing team in the next day or two (I have a list of you all), please let me know via PM (or is it DM?).

You will all be moved to the correct plan/pricing this week so the problem should go away.  Thanks for your recent help testing these new plans btw; super handy.



181 posts

Master Geek
+1 received by user: 6


  Reply # 1124167 8-Sep-2014 11:33
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I noticed that I was billed $129, instead of $89.
I called the 0800 number and the lady I dealt with went away to talk to someone, came back & said she would credit my account the $40 difference and that the error in billing will be corrected within two weeks. No problem with that, I just paid what I knew I owed.

She did point out that, at the end of the 12 months of free upgrade, I would have to pay the $129 if I wanted to stay on the full speed fibre.
As I have found that my torrents have not had a download speed boost, from the 30/10, I can see no incentive to stay on the 100/50 or 100/20, when the 12 months are up.

The lass also said that slingshot does not limit torrent speeds in any way and I could only download as fast as the people were uploading the torrents.
That being said, there will be plenty of torrent seeders, within the whole world, that will be full speed fibre, both up and down.

As my download speed went from 30 to 100, I would expect at least a double of torrent download speed. That has not happened.
My torrent download speed has stayed exactly the same as what it was on the 30/10.

I am not grumbling, just posting an observation.... :)

385 posts

Ultimate Geek
+1 received by user: 31


  Reply # 1124171 8-Sep-2014 11:35
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theoldfarter: I noticed that I was billed $129, instead of $89.
I called the 0800 number and the lady I dealt with went away to talk to someone, came back & said she would credit my account the $40 difference and that the error in billing will be corrected within two weeks. No problem with that, I just paid what I knew I owed.

She did point out that, at the end of the 12 months of free upgrade, I would have to pay the $129 if I wanted to stay on the full speed fibre.
As I have found that my torrents have not had a download speed boost, from the 30/10, I can see no incentive to stay on the 100/50 or 100/20, when the 12 months are up.

The lass also said that slingshot does not limit torrent speeds in any way and I could only download as fast as the people were uploading the torrents.
That being said, there will be plenty of torrent seeders, within the whole world, that will be full speed fibre, both up and down.

As my download speed went from 30 to 100, I would expect at least a double of torrent download speed. That has not happened.
My torrent download speed has stayed exactly the same as what it was on the 30/10.

I am not grumbling, just posting an observation.... :)


I've noticed the exact same thing. Whether it be torrents or direct downloads, I've never really gone over 3-4MBps download speed. Even downloading games via steam I think I only hit 5MBps for a short period of time. Suppose I'd have to hit Slingshots cache to really push for full speed.




Web development blog: http://www.devhour.net
Follow me on twitter: @JAGracie

181 posts

Master Geek
+1 received by user: 6


  Reply # 1124176 8-Sep-2014 11:44
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Kingy:
theoldfarter: I noticed that I was billed $129, instead of $89.
I called the 0800 number and the lady I dealt with went away to talk to someone, came back & said she would credit my account the $40 difference and that the error in billing will be corrected within two weeks. No problem with that, I just paid what I knew I owed.

She did point out that, at the end of the 12 months of free upgrade, I would have to pay the $129 if I wanted to stay on the full speed fibre.
As I have found that my torrents have not had a download speed boost, from the 30/10, I can see no incentive to stay on the 100/50 or 100/20, when the 12 months are up.

The lass also said that slingshot does not limit torrent speeds in any way and I could only download as fast as the people were uploading the torrents.
That being said, there will be plenty of torrent seeders, within the whole world, that will be full speed fibre, both up and down.

As my download speed went from 30 to 100, I would expect at least a double of torrent download speed. That has not happened.
My torrent download speed has stayed exactly the same as what it was on the 30/10.

I am not grumbling, just posting an observation.... :)


I've noticed the exact same thing. Whether it be torrents or direct downloads, I've never really gone over 3-4MBps download speed. Even downloading games via steam I think I only hit 5MBps for a short period of time. Suppose I'd have to hit Slingshots cache to really push for full speed.


Your speed mirrors mine. One difference, I do not Steam...lol

58 posts

Master Geek
+1 received by user: 2


  Reply # 1124180 8-Sep-2014 11:53
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She did point out that, at the end of the 12 months of free upgrade, I would have to pay the $129 if I wanted to stay on the full speed fibre.


Wayne can you please confirm this? This seems odd as Chorus has stopped wholesaling 30/10mb plan?



1874 posts

Uber Geek
+1 received by user: 84

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  Reply # 1124184 8-Sep-2014 11:56
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starcub:
 
She did point out that, at the end of the 12 months of free upgrade, I would have to pay the $129 if I wanted to stay on the full speed fibre.


Wayne can you please confirm this? This seems odd as Chorus has stopped wholesaling 30/10mb plan?


This was indeed the deal, it was a free upgrade for a year.

However in saying that as you say they no longer sell the 30/10 plan so i think you will find we will be offered the 100/20 plan come the end of the "free" year anyway. A year is a long time however, who knows what plans maybe out by then.

1249 posts

Uber Geek
+1 received by user: 63


  Reply # 1124370 8-Sep-2014 14:46
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The way I interpreted "free upgrade" was that it would be the same price for a year, but after that the price may increase at a similar rate to Chorus' wholesale charge increase.




rm *


18 posts

Geek
+1 received by user: 5

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Slingshot

  Reply # 1124405 8-Sep-2014 15:29
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This week or next we will retire the 30/10 plan and not offer it to any new customers (Chorus still sell it)
The 30/10 plans will be replaced with plans at 100/20

$69 40GB
$79 80GB
and $89 for unlimited 

Additionally we will contact all our 30/10 customers and move them to 100/20 automatically.

There is no plan to change prices on the 100/20 products.

There is no time limit, or special conditions associated with the automatic movement from the retired 30/10 plans to the new 100/20 plans.

Hope that clarifies things :)

EDIT: to insert critical missing words

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