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79 posts

Master Geek
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  Reply # 1128102 13-Sep-2014 22:35
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Detruire:
macuser: reboot ONT and router


You were about an hour late with that suggestion.

Has the speed corrected now?

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Geek
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Slingshot

  Reply # 1128795 15-Sep-2014 09:13
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Our guys found a problem on a specific piece of network gear that was causing limited upload speeds for some users. It was fixed on Saturday night.  Everybody getting 20ish mbps up now?

1257 posts

Uber Geek
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  Reply # 1131886 19-Sep-2014 00:36
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waynea: Our guys found a problem on a specific piece of network gear that was causing limited upload speeds for some users. It was fixed on Saturday night.  Everybody getting 20ish mbps up now?


Haven't had any phone calls over the last couple of days, so I'm not sure if this is still a WIP, but...





rm *


181 posts

Master Geek
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  Reply # 1131931 19-Sep-2014 08:19
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My speed is fine. Detruire, I am sure you will be fixed soon :)


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Uber Geek
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  Reply # 1137605 25-Sep-2014 15:54
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Still not fixed.



(This is after I pulled the power from the ONT and rebooted the router.)




rm *


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Uber Geek
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  Reply # 1146929 3-Oct-2014 19:48
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...





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Slingshot

  Reply # 1149717 8-Oct-2014 09:51
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Hey Rappelle, I've just responded to your other thread here - http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=153651&page_no=1#1149714

 

@Detruire, our Our NOC guys are still working on your account. Looks to be a bit more tricky than they expected but hopefully you'll be getting what you should be soon.




181 posts

Master Geek
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  Reply # 1150254 8-Oct-2014 20:51
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Hello Slingshot person. Please modify your signature, as your Slingshot forum does not exist anymore :)

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Uber Geek
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1001 posts

Uber Geek
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Slingshot

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Uber Geek
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  Reply # 1156376 16-Oct-2014 21:17
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It has been five weeks now, and it still hasn't been fixed. yell





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Slingshot

  Reply # 1156560 17-Oct-2014 09:22
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Detruire: It has been five weeks now, and it still hasn't been fixed. yell


Sorry about all this man, you've been super patient but the light at the end of the tunnel draws near. With the new Chorus plans (100/20 being one of them) there was a change in the way they marked traffic. For the most part this made no difference but it has caused some trouble for our kit in a couple of our handovers (Palmy being one). Now that all that's been figured out we're going about upgrading our gear and Palmy is slated for this on the 20th so all things going the way they should you'll be getting the right speed by Tuesday next week.




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Reply # 1159314 21-Oct-2014 15:58
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Slingshot: Now that all that's been figured out we're going about upgrading our gear and Palmy is slated for this on the 20th so all things going the way they should you'll be getting the right speed by Tuesday next week.


Powercycled the router + ONT, and...


frown




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  Reply # 1159316 21-Oct-2014 16:05
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Spooky timing, I just sent you a message. Frustratingly, Palmy has been delayed by a week :/ If I find out any more info I'll let you know.




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