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Topic # 151176 16-Aug-2014 15:55
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Hi

I've been with slingshot since February and i have VDSL2 running at my place the speeds are double what i used to to get on Telstraclear ADSL. My speed currently is 26mbps DL and 10 UL and a ping of 30. But when i play First person shooter games i have noticed some serious lag. For example i would JUST see a enemy yet they have seen me for alot longer and be shooting at me already and then i'm dead... i have NO DROPOUTS at all when i play its just not SMOOTH as my existing connection and i face the problem mentioned above.

When i was with Telstraclear ADSL2+ i had 14DL and 1UL and a ping of 60 yet i had never experienced this problem in fact I WAS THE ONE who saw everyone first.
I know that when you play online games its all about the upstream speeds and ping but my current stats are so many times better than my existing company yet i lag even when im the host of the match.

I was reading through the forums and i noticed that my attenuation for my upstream is 102.3dB and my downstream is 11.0. That upstream attenuation seems ALOT higher than other customers? Is this normal?

If not is there a problem with my wiring, is it the modem or some other problem.

What should i do?????

Someone please help I'm really fed up with my connection.

Thanks

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  Reply # 1109521 16-Aug-2014 15:55
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1109641 16-Aug-2014 20:18
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first answer all peter readers questions

then post up what game you play, what server you play, and the ip address of the server.

then get a ping/trace program and set it up to record to your server while you play and see if there are any lag spikes.

then come back to us. there is not a lot we can do with the info you have provided

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  Reply # 1109655 16-Aug-2014 20:45
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Stop using WiFi for gaming and if that doesn't help listen to PeterReader.






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  Reply # 1112258 20-Aug-2014 17:35
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Answering PeterReaders and Jase 2985 questions

I live in a urban area
Slingshot 100GB Ultra-VDSL
Downstream left & Upstream right
SNR Margin (0.1dB): 11.8 / 16.2
Attenuation (0.1dB): 11.0 / 102.3
Output Power (dBm): 8.0 / 8.2
Attainable Rate (Kbps): 0 / 0
Rate (Kbps): 30092 / 10349

I play Call Of Duty on PS3, i have portfowarded my game and my NAT is open but i still experience this problem.

I haven't got a ping or trace program, is there any free program out there that does a good job?

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  Reply # 1112260 20-Aug-2014 17:37
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Helpme6500: Answering PeterReaders and Jase 2985 questions

I live in a urban area
Slingshot 100GB Ultra-VDSL
Downstream left & Upstream right
    SNR Margin (0.1dB): 11.8 16.2 Attenuation (0.1dB): 11.0 102.3 Output Power (dBm): 8.0 8.2 Attainable Rate (Kbps): 0 0 Rate (Kbps): 30092 10349 I play Call Of Duty on PS3, i have portfowarded my game and my NAT is open but i still experience this problem.

I haven't got a ping or trace program, is there any free program out there that does a good job?


PS3? are you using wireless by chance?




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  Reply # 1112261 20-Aug-2014 17:38
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No im on wired

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  Reply # 1112262 20-Aug-2014 17:38
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Is this game League of Legends (LoL) by any chance?



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  Reply # 1112264 20-Aug-2014 17:39
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No call of duty on ps3

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  Reply # 1112265 20-Aug-2014 17:40
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Helpme6500: No im on wired


Good, that cuts out a range of possible causes then.

are you connecting to local peers? (local being NZ/AUS sorta area)

if your going to the US for peers, i could see there possibly being issues.




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  Reply # 1112266 20-Aug-2014 17:42
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Yea local im in NZ / Hamilton  i get matched in games only in NZ or AUS

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  Reply # 1112269 20-Aug-2014 17:44
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Im nowhere near a PS3, but i do recall there is a function to measure things like packetloss and latency on there?

Give that tool a good run through, see if it doesn't point out any issues.

Also your speed test in the OP, is that to your closest server, from a hardwired pc?




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  Reply # 1112271 20-Aug-2014 17:47
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hio77: Im nowhere near a PS3, but i do recall there is a function to measure things like packetloss and latency on there?

Give that tool a good run through, see if it doesn't point out any issues. 


Yea thats a speedtest, it doesn't test the quality of the connection.

but i get 14DL and 4.1 UL basically half my total connection speeds currently which is normal for a ps3 to cut speeds in half



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  Reply # 1112272 20-Aug-2014 17:49
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The full speed test is 25DL and 10 UL from a hard wired PC with no other running traffic in the background on the closest server

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  Reply # 1112277 20-Aug-2014 17:58
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Helpme6500: The full speed test is 25DL and 10 UL from a hard wired PC with no other running traffic in the background on the closest server


try this.

on your hardwired computer, with nothing else using the connection

open your start menu, type cmd and hit enter.

type "tracert zeus.jetstream.co.nz" in the box, and copy the output here.




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  Reply # 1112283 20-Aug-2014 18:03
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C:\Windows\system32>tracert zeus.jetstream.co.nz

Tracing route to zeus.jetstream.co.nz [203.96.91.28]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms slingshot.DSL [192.168.1.1]
2 282 ms 251 ms 83 ms v1.cpcak3-bng1.tranzpeer.net [101.98.0.90]
3 32 ms 32 ms 31 ms ae-5-10.cpcak3-r1.tranzpeer.net [101.98.3.47]
4 32 ms 35 ms 31 ms ae-4-10.cpcak3-r1.tranzpeer.net [101.98.3.46]
5 * * 32 ms ad-cpcak3-r1.tranzpeer.net [101.98.3.163]
6 32 ms 32 ms 32 ms dairynz-dom.akcr8.global-gateway.net.nz [202.50.
234.6]
7 32 ms 32 ms 32 ms g1-1-0-697.akcr8.global-gateway.net.nz [202.50.2
34.5]
8 * * * Request timed out.
9 * * * Request timed out.
10 32 ms 32 ms 32 ms zeus.jetstream.co.nz [203.96.91.28]

Trace complete.

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