FireEngine:adw: So that's okay then. Don't worry about a modest number of your customers (and their clients) and affecting their livliehoods.
As you are personally aware, I take every customer issue seriously, hence spending my own time on here. I was simply responding to the suggestion that thousands of customer's are affected - which is a wild exaggeration based on no data.
I'd suggest you call the team as directed in the email, you will find they are only to willing to assist as outlined above, my apologies that the email didn't make that clear.
Thanks FireEngine, I didn't have anything scheduled in for the next week or so..... And as we have calls outstanding for several months, my faith in that system is also sorely tested.
Is Orcon planning to get rid of Iserve - is this death by a thousand cuts?