MurrayM:mattwnz: I am on the same plan as you too. Did you get contacted about the removal of the gold support a year or so ago?
I'm on an iServe LifePlan Plus too. I do remember an email from Orcon saying that the 24/7 support was going to end (I might still have it somewhere if you want me to try to find it).
I was quite miffed at the time as I have a copy of the original LifePlan contract and it says "What's included in iSERVE LifePlan Plus? ... 24x7 Gold Tech Support" and then in the FAQs it says "Q. What happens if iSERVE is sold, or changes management etc? A. The terms and conditions of your iSERVE LifePlan will continue to be honoured for life. We are committed to providing one of the best hosting services in New Zealand, and should iSERVE ever be sold to another company, it will be one that is just as committed to customer service as we are."
When I took up the offer of buying the LifePlan Plus plan I was assured that everything in the plan would be honoured by any future owners, and it clearly hasn't been since Orcon removed the 24/7 Gold Support. I've been waiting for Orcon to decide that the LifePlan's should be totally scrapped, I'm sure that must be on the agenda.
Yep, now they've removed the windows server (yet still seem to be offering it on Orcon). We have over 300 domain names with them but they're not interested. Guess we're all too small fry for them...